Ratings based on 123 Verified Reviews

3.9 out of 5
74% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Cocoa Beach , Fl

Poor customer service

Posted Aug 28, 2017
Arrived at hotel , was told only available room was twin. My reservation showed non smoking queen. Was told I should not have booked on line, They don't always get preferences selected. I could take the twin or not, they were full. Cancelled room and booked elsewhere. Very inconvenient as I had to stay additional 30 minutes from family. Never use a candle wood again, I've never seen a big hotel with only twin bed. Staff was very rude.
5 out of 5
by Yvonnelli

This traveler left a rating score only Posted Jul 22, 2017 on Hotels
4 out of 5
by David

Great room, Great price.

Posted Jul 16, 2017 on Hotels
The Candlewood Suites offers a great room at a very nice price. We have stayed at this one twice and have been pleased both times. We needed an extended check out time due to car issues. They were very happy to extend the stay at no cost. The room is always clean and comfortable and has more amenities than many, more costly places we've stayed. It is just a short walk to downtown Round Rock, a town that is also growing and providing many dining options and entertainment. All in all, we are very pleased with this place. My only complaint may be that check in seemed a little unorganized; friendly and polite, but unorganized.
4 out of 5
by hayden

This traveler left a rating score only Posted Jun 11, 2017 on Hotels
5 out of 5
by Phyllis

This traveler left a rating score only Posted Jun 1, 2017 on Hotels
5 out of 5
by William

Value Hotel

Posted Apr 24, 2017 on Hotels
Good value - everything that was expected for the price was well done.
5 out of 5
by Patrick

This traveler left a rating score only Posted Apr 23, 2017 on Hotels
5 out of 5
by Star

Convenient & comfortable hotel

Posted Apr 22, 2017 on Hotels
Convenient location with a spacious & clean room! The bed was comfortable. I would stay at this location again.
2 out of 5
by Robert

Not a good place to stay

Posted Apr 12, 2017 on Hotels
Music was coming from outside in back. never determined the source. Then I noticed the hotel had provided the foam ear plugs. Pretty shameful to know a problem and do so little about it. If I hadn't used Hotel.com to pay for the room (no refunds), I have tried leaving with a refund, maybe used the Staybridge near by. This candlewood, and probably all of them, are definitely off my list.
5 out of 5
by stephen

This traveler left a rating score only Posted Apr 4, 2017 on Hotels