Ratings based on 531 Verified Reviews

2.5 out of 5
35% of guests recommend
2.7 Room cleanliness
2.9 Service & staff
2.6 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 16, 2017
It's a decent place for a cheap price. But don't expect a lot.
Comment from Hotel Management
Jul 17, 2017 by General Manager, Hotel Management
Olive, thank you for your review. We are glad your overall stay was satisfactory and that you liked our affordable rates. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from round rock tx

Last minute choice

Posted Jul 10, 2017
Beds were super small, hallways smelled very bad and dirty. Elevator floor was gross. If I wasn't falling asleep on the road I would have stayed elsewhere
Comment from Hotel Management
Jul 12, 2017 by General Manager, Hotel Management
Sandra, thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with the hospitality you deserve. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 27, 2017
The staff were great. Kind and considerate to my situation of overnight shift. Smooth check in.
Comment from Hotel Management
Jun 28, 2017 by General Manager, Hotel Management
Thank you for staying at our hotel. We are pleased to know you had an overall nice visit and loved the excellent service provided by our staff. I will surely share your compliments with my team, especially with the front desk associates. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
1 out of 5
by A verified traveler from Texas

Try to find another hotel

Posted May 21, 2017
No iron, no coffee maker, the breakfast consisted of granola bars and coffee. I paid cash for my room insurance and the hotel did not have enough cash to return it the following morning. The manager said he would send me a check. Yeah right. The person on duty managed to scrape up the monies which included two rolls of quarters. Also, the air conditioner temperature could not be lowered any further than 60, and that room was not at 60. Spent most of the night on top of the sheets!
Comment from Hotel Management
May 23, 2017 by General Manager, Hotel Management
Tina, thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, General Manager
1 out of 5
by A verified traveler

Train ran pass every two hours

Posted May 18, 2017
Room was dirty. Look like junkies lived there before and room was not cleaned. Then train keep running pass. Then got woke up by fire alarm.
Comment from Hotel Management
May 20, 2017 by General Manager, Hotel Management
Please accept my apologies for the issues you experienced during your stay. Our goal is to provide clean and comfortable room for every guest. Regrettably, we failed in providing it to you. I have shared your concerns with the respective teams to ensure our future guests do not experience the same. We hope you will consider us the next time you are in this area. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted May 2, 2017
Pros: nice people
Cons: better breakfast options
Location: nothing construction going on right in front
beds were way to small im a little woman so even for me they were too small
Comment from Hotel Management
May 4, 2017 by General Manager, Hotel Management
Thank you for being our guest. We are sorry you were not happy with your bed and the breakfast we serve. We appreciate you sharing your feedback as it will help us make improvements to our facilities and amenities. We hope the rest of your experience was a positive one and that you will choose us again. Sincerely, General Manager
1 out of 5
by A verified traveler

worst experience ever. Rottent smell, nasty rooms

Posted Apr 23, 2017
My worst experience ever, three night and never did bed, no towels, rotten smell, train pass by all night this is as geto as you can get. Run from this location! They did not gave me money back despide the above reported, nasty location should be closed down. Please do not do this to yourself to visit this nasty place
Comment from Hotel Management
Apr 25, 2017 by General Manager, Hotel Management
I apologize for the issues you experienced during your stay. We are sorry we failed to meet your expectations and regret the inconvenience it caused. I would have welcomed the opportunity to address these issues while you were still here, I truly hope you will give us another chance to make it up to you. Sincerely, General Manager
2 out of 5
by Jason

Don't waste your money!

Posted Apr 19, 2017 on Hotels
There was a time when Extended Stay could be relied upon for clean, affordable hotel rooms for people traveling with young kids. Rooms had kitchenettes with full fridges, a stove, dishes, etc. Those days are apparently over. This hotel is a hole. My room was about the size of a college dorm room. The refrigerator was tiny and needed to be replaced, I booked a queen size bed but got a double, there was no coffee maker in the room, no ice machine or any means of making ice in a fridge with no separate freezer compartment, the overall hotel was run down and in need of renovations and it was very difficult getting a hold of anybody at the front desk. Guests were standing outside of both entrances near my room smoking at all times of the day and night. I wouldn't recommend this hotel to anyone, nor will I ever stay at another Extended Stay.
Comment from Hotel Management
Apr 21, 2017 by Manager, Hotel Management
Jason, thank you for choosing our brand once again and for the constructive comments. Please accept my sincerest apologies for our service and facilities not living up to your expectations. We take pride in providing good service, and I truly regret this was not your experience. Please be assured I will share this review with my management and team and discuss where we fell short and how we will do better in the future. Thanks for letting me know about this. Your feedback only helps us to become better, and we hope you will give us another chance to serve you again. Sincerely, General Manager
1 out of 5
by A verified traveler

Drug Den.

Posted Apr 19, 2017
This place made me feel unsafe. The room was nasty and smelled of body odor. The smoke detector was covered with toilet papier-mâché One room was smoking and set off the smoke alarm which had the fire department respond. The carpet was nasty with stains. Let's just say I won't try and save money by staying at a more affordable place again. I guess the saying you get what you pay for still holds true to this day.
Comment from Hotel Management
Apr 21, 2017 by General Manager, Hotel Management
Although we did not get it right this time, we invite you to come back and stay with us so we can show you we are committed to our guests feedback. We are sorry for the less than clean aspects of your stay. Our housekeeping team has received a copy of your review to use as a training tool. They will reiterate the importance of following our established checklists. We apologize for the disruption of the fire alarm, although frustrating, we are thankful it was not a serious situation. Thank you again for your feedback. General Manager
4 out of 5
by AMBER

Posted Apr 18, 2017 on Hotels
Comment from Hotel Management
Apr 20, 2017 by Manager, Hotel Management
Amber, thank you for evaluating your stay at Extended Stay America - Austin - Round Rock – North. Nothing is more important than your satisfaction so we are delighted to know how happy you were while here. We appreciate your business and hope to welcome you back soon for another enjoyable stay. Sincerely, General Manager