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Reviews of Holiday Inn Austin North Round Rock, an IHG Hotel

3 out of 5
Holiday Inn Austin North Round Rock, an IHG Hotel
2370 Chisholm Trl, Round Rock, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 365 out of 812 reviews" "
Rating 8 - Good. 241 out of 812 reviews" "
Rating 6 - Okay. 118 out of 812 reviews" "
Rating 4 - Poor. 50 out of 812 reviews" "
Rating 2 - Terrible. 38 out of 812 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Hector

Traveled with partner
Disliked: Cleanliness, staff & service
My fiancé and I experienced a lot of noises. It seem they were coming either from the hallway or steps from the floor above. Also, we had bed sheets that were dirty. And when we were checking out we had to wait for 30minutes for someone to come and help us.
Stayed 1 night in Apr 2024

10/10 Excellent

Latrice

Stayed 1 night in Mar 2024

10/10 Excellent

MARIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient for purpose of trip
Stayed 1 night in Mar 2024

8/10 Good

William

Stayed 1 night in Mar 2024

2/10 Terrible

Joseph

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t let the lobby fool you. This place is a dump that smells like an ash tray. Our room had lots of bugs and stunk. The staff could barely muster the energy to check us out.
Stayed 1 night in Mar 2024

6/10 Okay

Lance

Business traveler
Liked: Cleanliness, amenities
Old hotel
Stayed 1 night in Mar 2024

8/10 Good

Mary, Flushing

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean a little out dated but good food areas.
Stayed 4 nights in Feb 2024

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for basketball tournament. Very nice staff.
Stayed 2 nights in Feb 2024

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room n hot tub inside the room. Will be coming back for my anniversary.
Stayed 2 nights in Feb 2024

2/10 Terrible

Muhammad, Woodinville

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel does not meet the Holiday Inn standard but still running. Carpet in the room and hallway was sticky.
Stayed 2 nights in Feb 2024

8/10 Good

Jessie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was relaxing and quite.
Stayed 1 night in Feb 2024

2/10 Terrible

Christi

Business traveler, Traveled with family
Disliked: Staff & service, amenities
I am 54. Therefore, I have stayed at many hotels in my life. This was one of the worst experiences I have ever encountered! The staff was the absolute worst. The most unfriendly, uncaring and incompetent staff ever! Also, there website says they have room service…they don’t. They have a bar onsite which they do. However, the bar was closed all 3 nights I stayed there. Bar tender was sick (no back up bar tender for all 3 nights?), really!!! I would not have stayed all 3 nights if I wasn’t worn out from helping my daughter pack up her apt. and was too tired to pack up my luggage and find another hotel, etc. They also don’t answer there front desk. So after a very long and exhausting day/night. With no one answering front desk, I had to go down stairs to get assistance. No apologies from any one at anytime! I’m so glad to be home.
Stayed 2 nights in Feb 2024

8/10 Good

Joe

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fine
Stayed 1 night in Feb 2024

10/10 Excellent

Nancy

Stayed 3 nights in Jan 2024

2/10 Terrible

Theresa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel
This was one of the worst hotels we’ve ever stayed in. We requested another room, because the AC didn’t work, or lights in the bathroom. Requested another room, which was a “step-down” from the first. The TV didn’t work, but worst of all, I saw cockroaches in the bathroom and under the knightstand. It also smelled like cigar smoke. We slept in our car that night at the gas station. The hotel also had no more rooms to offer us for a 3rd attempt even. Worst stay I’ve ever had! They shouldn’t have been accepting guests w/ that type of hospitality, it’s unethical!
Stayed 1 night in Dec 2023

10/10 Excellent

Tony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Sheri

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Worn mattress
Mattress was worn and needs replaced. There was a hole that I sank in. I did not sleep well at all.
Stayed 3 nights in Dec 2023

10/10 Excellent

Fatima

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good experience
Stayed 7 nights in Dec 2023

2/10 Terrible

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Beware of baby roaches is rooms.
Roaches in the room. Moved to another room and still bugs. Moved downstairs to first floor. So far no bugs. Awful. They said they’re going to renovate next year. They need to shut down and exterminate.
Stayed 1 night in Dec 2023

10/10 Excellent

faramarz

Stayed 1 night in Dec 2023

8/10 Good

Ignacio

Stayed 1 night in Nov 2023

10/10 Excellent

Fernan

Stayed 1 night in Nov 2023

8/10 Good

John

Stayed 1 night in Nov 2023

8/10 Good

Angela, Plano

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel. Close to a lot of dining.
Stayed 2 nights in Nov 2023

4/10 Poor

Cheree

Disliked: Cleanliness, property conditions & facilities
Needs a lot of work!
The guy at the front desk was friendly, and check in was great. HOWEVER, our room (#205) smelled like a mildewy basement! We sprayed the room with Lysol and other fragrance spray, and the smell would not go away. The bed slept okay. But, we did not sleep well because the smell kept us awake. For some odd reason the refrigerator was off, and the ice maker did not work. The grounds were unkept; unmoved weeds, and dead trees, and bushes. I would not recommend this place. And I definitely will NOT be staying here again.
Stayed 1 night in Oct 2023

4/10 Poor

Frank

Business traveler
Liked: Staff & service
My room 208 smelled like feet. At 730am first morning someone tried to break in my room door, then came back and did it over and over again I had to yell at them to leave, they said sorry it shows your room to be unoccupied had I not locked the door with the top lock they would have walked right in on me sleeping. TV finally worked but was challenging.
Stayed 2 nights in Oct 2023

8/10 Good

Belinda

Stayed 1 night in Oct 2023

2/10 Terrible

Kayla

Stayed 1 night in Oct 2023

8/10 Good

Timothy

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Melba

Stayed 1 night in Sep 2023

6/10 Okay

Dr Brian

Business traveler
It’s ok and would come back
Carpet had a slight order when you first walk-in, but nothing major. Air conditioner was rather outdated, but functional. Overall it was a pretty relaxing stay and close to places to eat.
Stayed 2 nights in Sep 2023

10/10 Excellent

B B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs a bit of updating.
This hotel is due for an update. Many things are well worn even the chair in the office.
Stayed 1 night in Sep 2023

8/10 Good

Jerry

Stayed 2 nights in Sep 2023

10/10 Excellent

Karen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! It had everything Inneeded and more!
Stayed 1 night in Aug 2023

8/10 Good

Caleb

Stayed 1 night in Aug 2023

8/10 Good

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Jul 2023

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and very clean hotel.
Stayed 1 night in Aug 2023

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool was not clean for guests to swim
Stayed 1 night in Jul 2023

10/10 Excellent

esteban

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and clean
Stayed 1 night in Jul 2023

8/10 Good

Torin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Sandra

Stayed 1 night in Jul 2023

8/10 Good

Lance

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The property is in an ideal location.
Stayed 1 night in Jul 2023

10/10 Excellent

Jon, San Antonio

Liked: Cleanliness
It was average. The room smelled musty and was humid despite the a/c running.
Stayed 1 night in Jul 2023

10/10 Excellent

Josie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Gloria

Traveled with family
Quite Clean Breakfast
Stayed 1 night in Jul 2023