Ratings based on 334 Verified Reviews

3.2 out of 5
64% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from lubbock, tx

Good location, great check in experience,

Posted Nov 6, 2017
Room was good. Only thing was bathroom walls could use some cleaning, overall I was very happy with the choice of this motel. Bedding was very clean floors were very clean! Would definitely reserve room again!!
1 out of 5
by A verified traveler from San Antonio, TX

Only Stay Here if You Can't Afford Anything Else

Posted Oct 19, 2017
Room: As soon as I stepped into the room, two or three flies were buzzing around the room, there were cigarette burns on the sheets, the counters were grimy, a frame around the TV was ripped off and the glue was exposed, NONE of the towels looked clean (all but one of the towels had permanent stains on them) and they were all very rough. My room didn't even have a security latch! I only had the protection of the dead bolt. In their defense, I did request an early check in. MAYBE if I checked in two hours later at regular time, the room would have been clean. Pet Owners: The one redeeming quality of this motel is that there are plenty of grass strips around the perimeter of the property to take your pets out to use the restroom/walk around. Immediate Surrounding Area: The property grounds seemed relatively safe; there weren't suspicious people loitering around the area, which can tend to happen at cheaper motels.
Comment from Hotel Management
Oct 26, 2017 by NP, Hotel Management
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely, The Guest Experience Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Not bad to spend couple of nights

Posted Oct 13, 2017
It was clean, room were nice and comfortable. Convenient location as well.
Comment from Hotel Management
Oct 26, 2017 by NP, Hotel Management
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better. Sincerely, The Guest Experience Team
3 out of 5
Recommended
for Everyone
by A verified traveler from Perth, Australia

Nice and Clean, but no coffee

Posted Oct 11, 2017
Nice and clean room and hotel. Fresh feeling to it, but no coffee or toiletries in room and no breakfast
Comment from Hotel Management
Oct 13, 2017 by Nick, Hotel Management
Thank you for taking the time to share your comments concerning your stay with us. We strive to provide a superior guest experience and valuable guest feedback helps us determine how well we are delivering on that commitment. I have reviewed your comments and concerns, and I want to assure you that they are appreciated and valued; and hope you will give us an opportunity to better serve you in the near future. Sincerely, The Guest Experience Team
2 out of 5
by A verified traveler from edinburg,tx

Good price but not satisfied

Posted Sep 24, 2017
Tub was clogged, dirty floors, towels looked dingy
Comment from Hotel Management
Sep 26, 2017 by Brand Experience Team Member, Hotel Management
Dear Guest, Thank you for posting your review. We are committed to delivering a clean, comfortable room and apologize for any failure in delivering on the commitment during your recent stay. Please know the maintenance conditions you experienced are an exception to our guest commitment and as such, we apologize. We invite you to contact our Guest Relations Department to record the details of your visit to help us provide a better guest experience in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 12, 2017
We loved the massage chair in the room. The rooms were overall clean and the hotel was in a very accessible location to the highway. Austin was a short drive away and Round Rock's many amenities were closeby too.
Comment from Hotel Management
Sep 17, 2017 by NBP, Hotel Management
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better. Sincerely, The Guest Experience Team
4 out of 5
by Sharron

Relaxation

Posted Aug 21, 2017 on Hotels
It was overall good. The only thing missing was an iron to iron my clothes other than that it's good.
Comment from Hotel Management
Aug 29, 2017
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better. Sincerely, The Guest Experience Team
4 out of 5
by Lonnie

Posted Aug 21, 2017 on Hotels
Comment from Hotel Management
Aug 29, 2017
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better. Sincerely, The Guest Experience Team
2 out of 5
by Brian

Posted Aug 16, 2017 on Hotels
Comment from Hotel Management
Aug 30, 2017
Thank you for taking the time to share your comments concerning your stay with us. We strive to provide a superior guest experience and valuable guest feedback helps us determine how well we are delivering on that commitment. I have reviewed your comments and concerns, and I want to assure you that they are appreciated and valued; and hope you will give us an opportunity to better serve you in the near future. Sincerely, The Guest Experience Team
1 out of 5
by A verified traveler

I'd rather stay home

Posted Aug 14, 2017 on Hotels
More or less a place for people to do one thing and leave no a place to take your family and feel at comfort.
Comment from Hotel Management
Aug 31, 2017 by brand team member, Hotel Management
Dear Guest, Thank you for taking the time to post your review. We sincerely apologize for your unpleasant stay due to any inconveniences you experienced which led to your unsatisfactory stay. We invite you to contact our Guest Relations department to record the details of your visit to help us provide a better guest experience in the future.