Ratings based on 350 Verified Reviews

3.2 out of 5
62% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City

Posted Dec 13, 2017
Pros: Cleanliness.
Cons: Iron for clothes in the room.
Location: Just at I35 (highway) and close to the Premium Outlet. Easy to go to Austin Tech area.
Great cost x benefit. My room had a very clean hard floor. The only problem is the bathroom that is very very small.
3 out of 5
by A verified traveler

Posted Nov 27, 2017
We got in late at night and needed Kleenex and an extra pillow. Staff could not provide this.
3 out of 5
by A verified traveler

Posted Nov 25, 2017
Refrigerator didn’t work Smelled like smoke Clerk was rude
4 out of 5
Recommended
for Everyone
by A verified traveler from lubbock, tx

Good location, great check in experience,

Posted Nov 6, 2017
Room was good. Only thing was bathroom walls could use some cleaning, overall I was very happy with the choice of this motel. Bedding was very clean floors were very clean! Would definitely reserve room again!!
1 out of 5
by A verified traveler

Weekend in Austin

Posted Oct 24, 2017 on Hotels
The place needs an update. Not particular with rooms but at least provide a comfortable bed- did not sleep at all. One thing good the person in the front was very friendly.
Comment from Hotel Management
Oct 26, 2017
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely, The Guest Experience Team
4 out of 5
by A verified traveler

Service sucks

Posted Oct 23, 2017 on Hotels
The room was nice and clean, the staff on the other hand not so nice. Two days before I called to make a change on my reservation, they were rude on the phone but said they had it taken care of. When I get there, they did not change it and fought me on the change.
Comment from Hotel Management
Oct 26, 2017
Thank you for taking the time to share your comments concerning your stay with us. We strive to provide a superior guest experience and valuable guest feedback helps us determine how well we are delivering on that commitment. I have reviewed your comments and concerns, and I want to assure you that they are appreciated and valued; and hope you will give us an opportunity to better serve you in the near future. Sincerely, The Guest Experience Team
4 out of 5
by James

Too much fragrance

Posted Oct 21, 2017 on Hotels
Too. Much fragrance, but that seems to be the rule today. Other than that it was ok. I am not a real fussy person.
Comment from Hotel Management
Oct 26, 2017
Thank you for taking the time to share your comments concerning your stay with us. We strive to provide a superior guest experience and valuable guest feedback helps us determine how well we are delivering on that commitment. I have reviewed your comments and concerns, and I want to assure you that they are appreciated and valued; and hope you will give us an opportunity to better serve you in the near future. Sincerely, The Guest Experience Team
1 out of 5
by A verified traveler from San Antonio, TX

Only Stay Here if You Can't Afford Anything Else

Posted Oct 19, 2017
Room: As soon as I stepped into the room, two or three flies were buzzing around the room, there were cigarette burns on the sheets, the counters were grimy, a frame around the TV was ripped off and the glue was exposed, NONE of the towels looked clean (all but one of the towels had permanent stains on them) and they were all very rough. My room didn't even have a security latch! I only had the protection of the dead bolt. In their defense, I did request an early check in. MAYBE if I checked in two hours later at regular time, the room would have been clean. Pet Owners: The one redeeming quality of this motel is that there are plenty of grass strips around the perimeter of the property to take your pets out to use the restroom/walk around. Immediate Surrounding Area: The property grounds seemed relatively safe; there weren't suspicious people loitering around the area, which can tend to happen at cheaper motels.
Comment from Hotel Management
Oct 26, 2017 by NP, Hotel Management
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely, The Guest Experience Team
3 out of 5
by Kosmosis from 1400 I-35 fwy area in Round Rock

Meh, It's What You Pay For

Posted Oct 17, 2017 on Hotels
The hotel's new design is nice. Our neighbors for the weekend would leave their dog in the room by itself, barking. Granted, it was a smoking room, the smell of smoke was still thick our room. Lastly, there's no iron. It was an okay stay.
Comment from Hotel Management
Oct 26, 2017
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely, The Guest Experience Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Not bad to spend couple of nights

Posted Oct 13, 2017
It was clean, room were nice and comfortable. Convenient location as well.
Comment from Hotel Management
Oct 26, 2017 by NP, Hotel Management
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better. Sincerely, The Guest Experience Team