Ratings based on 126 Verified Reviews

2.8 out of 5
44% of guests recommend
3.2 Room cleanliness
3.1 Service & staff
2.8 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Tulsa, Ok

“Non” Smoking Room?

Posted Nov 19, 2017
The room itself was clean. Basic amenities. I was told the room was non-smoking. I opened the door and it REEKED of old smoke. Reported it to the desk clerk. No apparent corrective action taken.
3 out of 5
Recommended
for Everyone
by A verified traveler

The Hispanic Lady is very rude

Posted Nov 13, 2017
Other staff was very friendly... I waited patiently to be checked in and I explained to the lady... my son was on oxygen.... she showed no concern!!
Comment from Hotel Management
Nov 17, 2017 by Heather , Hotel Management
I'm sorry you had a bad experience with a member of our team. I hope that the rest of your stay went well.
2 out of 5
by A verified traveler from Houston

No Room Available at Check In

Posted Nov 12, 2017
I arrived at 5 pm to check in and there was no room available except smoking floor. They did not have rooms cleaned YET at 5 pm. The told me to come back in an hour. When I got a room and was actually in it, they sold it to another person who came and was trying to get in my room. I WILL NEVER USE WOODSORING SUITES AGAIN.
Comment from Hotel Management
Nov 14, 2017 by Danielle McClain, Hotel Management
Thank you for taking the time to provide feedback. We strive to make each of our guest happy while staying with us. I apologize that we failed at making your stay pleasant. This matter will be discussed with my team to assure that corrections are made. Again, thank you for your feed back.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 10, 2017
Good location great staff great for long staying people who's willing to clean for themselves not great for kids
Comment from Hotel Management
Nov 14, 2017 by Danille McClain, Hotel Management
Thank you for your feedback. I appreciate your compliments on my team and thank you for your stay.
1 out of 5
by A verified traveler from CA

HORRIBLE MANAGEMENT PLACE IS A DUMP

Posted Nov 3, 2017
Pros: This hotel was a dump smelled of cigarettes and booze, Pam and the African American girl that worked the desk were not helpful never answered phone
Cons: CUSTOMER SERVICE!!!!!! NEVER SEEN SUCH LACK OF PROFFESIONALISM OR CLEANLINESS IN A HOTEL
Location: ROUND ROCK IS GREAT HOTEL HORRIBLE WAS HERE GOING THROUGH MY FIRST CHEMO TREATMENT AND STAFF WAS HORRIBLE AND NOT HELPFUL WORST EXPIERENCE EVER
issues checking in Pam at the desk didn't inform me door to stairs to my room wasn't working so I went back and forth to desk 4 times to have key made only to be told after the 4th time door wasn't working. Heater didn't work, shower head broken washed hair in sink, room next to fwy didn't sleep at all called desk 12 times no answer left at 4am on my checkout day cause I couldn't sleep was fed up
Comment from Hotel Management
Nov 14, 2017 by Danille McClain, Hotel Management
Thank you for your feedback. We are sorry we were unable to make your stay pleasant. We hope to see you again when you are in Austin/Round Rock TX.
2 out of 5
by A verified traveler from Round Rock, Texas

Very poor hotel

Posted Nov 3, 2017
If you are seeking shelter for just a night, then its ok. Anything else, you are in the wrong hotel. Police shooting at windows, constant incidents, dog pooh everywhere in the grasses, some really dodgy people staying there as well. Cheep option but decide whether it is safety and comfort ranking top of your priority, or just a bed for a night or two.
Comment from Hotel Management
Nov 17, 2017 by Heather , Hotel Management
We'll look into everything you've mentioned in your review. We appreciate you bring these items to our attention.
1 out of 5
by A verified traveler

Posted Oct 8, 2017
Smells like weed everywhere in hotel.. Overpriced... Gotta pay for linen fee to exchange your bedding and towels.. Roaches...
Comment from Hotel Management
Nov 17, 2017 by Heather, Hotel Management
I'm sorry you did not enjoy your stay with us.
1 out of 5
by A verified traveler

Worst hotel ever.

Posted Oct 1, 2017
Pros: Nothing
Cons: Everything
Location: Salt lick BBQ at Dell Diamond.
Try no towels discovered after you get in the shower. Part time desk staff you can rarely reach by the lobby phone. Have to call to check in. Understaffed; no quality control; absolutely no room amenities; scary place; book it for Halloween for a true horror experience.
Comment from Hotel Management
Nov 17, 2017 by Heather , Hotel Management
I'm sorry you did not enjoy your time with us.
1 out of 5
by n/a from woodsprings suits austin roundrock

ive been to better hotels

Posted Aug 24, 2017 on Hotels
it just was a hotel of hel* the electric went off in the morning and was off for hrs and the manager just said to wait in our rooms.. they also have pore communication because i would pay and the next day someone would be knocking asking for me to pay again.
4 out of 5
by Gene

i recommend Wood Spring Suites and will return.

Posted Aug 14, 2017 on Hotels
Checked in at 2pm, 12th Aug-17 and it was fast and the attendant was very nice. Enjoyed my stay!
Comment from Hotel Management
Aug 21, 2017
Thank you for your positive feedback. We are extremely happy that were able to make your stay pleasant.