Ratings based on 97 Verified Reviews

4.2 out of 5
76% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Apr 4, 2017 on Hotels
Beautiful rooms, close to snow cross race track.
Comment from Hotel Management
Apr 11, 2017
Dear guest, Thank you for your comment! We hope to welcome you again soon. Best regards, Cindy Paquin Brisson, Accomodation manager
3 out of 5
by A verified traveler from victoriaville qc

Posted Oct 22, 2016
Need renovations asap to be inline with the other BW hotels...and please remove old carpets
Comment from Hotel Management
Oct 31, 2016 by Zabrina Rojas, General Manager, Hotel Management
Dear Tobule, Thank you for your review. Please note that all the room will be renovated and all the furniture will be changed in February 2017. Best Regards, Zabrina Rojas, General Manager
3 out of 5
by A verified traveler

Hotel can be better

Posted Sep 21, 2016 on Hotels
The hotel should have a restaurant. There is no guest access to the Gym across the street (momentum)
Comment from Hotel Management
Oct 31, 2016 by General Manager, Hotel Management
Dear client, Thank you for your advice. Because we have a complete indoor gym, we do not offer access to another gym. On the other hand, if you want to access the Momentum Gym, they can offer you a individual pass in exchange of a payment. We have a indoor restaurant opened on weekdays from 7AM to 11AM and from 11:30 AM to 1:30 PM. It is also opened for breakfast on Saturday and for Brunch-Buffet on Sunday mornings. Also, as a client of our hotel, you are offered discount to our restaurant Pizze (www.pizzemangerboire.ca). The restaurant is at a walking distance (30 meters) of the hotel. At Pizze, you can eat thin crust pizza, fresh pasta, prime steak and deluxe burgers and great salads. Please do not hesitate to talk with us about all these option on your next stay, we will be glad to assist you! Best regards, Zabrina Rojas, General Manager
5 out of 5
by A verified traveler

Posted Sep 6, 2016 on Hotels
Great stay and great customer service. Really nice hot and cold buffet breakfast. We were able to park at the parking lot next to the building, would have sucked to have had to park at the other lot (not far though). Tip: you get to the parking lot on a side street entrance (there's a sign posted) after the hotel if you are on the same side of the street as the hotel. Tip for families: if street noise bothers you on a weekend night you might want to see if you can request a roomg away from the street (noise didn't bother me as I like to hear stuff happening at night).
Comment from Hotel Management
Oct 31, 2016 by General Manager, Hotel Management
Dear customer, Thank you for this review. We hope to wlecome again during your next stay to Rouyn! Best regards, Zabrina Rojas, General Manager
5 out of 5
by Donita E.

Posted Jul 19, 2016 on Hotels
Comment from Hotel Management
Oct 31, 2016 by General Manager, Hotel Management
Dear guest, Thank you for your review, Zabrina Rojas, General Manager
4 out of 5
by A verified traveler

good hotel

Posted Jul 18, 2016 on Hotels
everything was ok
Comment from Hotel Management
Oct 31, 2016 by General Manager, Hotel Management
Dear guest, Thank you for your review, Zabrina Rojas, General Manager
4 out of 5
by A verified traveler

Great location, close to restaurants.

Posted Jul 4, 2016 on Hotels
Booked that hotel because it was close to a family gathering. Other than not enough parking when fully occupied, hotel was clean and staff was helpful.
Comment from Hotel Management
Oct 31, 2016 by General Manager, Hotel Management
Dear guest, Thank you very much for you comment. Please do not hesitate to contact us directly if you have any parking issue, it will be our pleasure to assist you. Best regards, Zabrina Rojas, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from timmins on

Posted Jun 30, 2016
Always good Excellent breakfast close to all shopping Will stay there again
Comment from Hotel Management
Oct 31, 2016 by Zabrina Rojas, General Manager, Hotel Management
Dear guest, Thank you very much for your review, it's always a pleasure to welcome our guests. we hope to welcome you again soon, Zabrina Rojas, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Chic Hotel in the centre of excitement!

Posted Jun 19, 2016
Pros: Everything
Location: Close to wonderful eateries and Le Groove Bar!
We love staying here at The Best Western Plus Hôtel Albert as it's in the centre of where all the great eating and drinking places are situated and the breakfasts are just wonderful. We will continue to stay here for our next visit to Rouyn-Noranda!
Comment from Hotel Management
Oct 31, 2016 by Zabrina Rojas, General Manager, Hotel Management
Dear guest, We are happy that you enjoyed your stay and that you've taken advantaged of downtown Rouyn-Noranda. Hope to welcome you again! Zabrina Rojas, General Manager
3 out of 5
by A verified traveler from mtl

Convienent location but needs an upgrade

Posted Jun 17, 2016
The staff was great, they offer a free hot breakfast, the room was clean but very old. Looks like it hasn't been renovated in 50 years.
Comment from Hotel Management
Nov 3, 2016 by Zabrina Rojas, Hotel Management
Dear Amanda, Thank you very much for comments. We are in renewal phase and all the rooms furniture will be changed in February-march 2017. Hope to welcome you again! Best regards, Zabrina Rojas, General Manager