Bar (on property)

Reviews of Original Sokos Hotel Vaakuna Rovaniemi

4 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 173 out of 341 reviews" "
Rating 8 - Good. 136 out of 341 reviews" "
Rating 6 - Okay. 25 out of 341 reviews" "
Rating 4 - Poor. 4 out of 341 reviews" "
Rating 2 - Terrible. 3 out of 341 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

Stayed 3 nights in Dec 2023
Response from Nina / reception on Jan 10, 2024
Thank you for the review! Happy to hear your stay with us was exceptional. We hope to see you soon again!

2/10 Terrible

Shahrzad

Stayed 2 nights in Dec 2023
Response from Nina / reception on Jan 10, 2024
We are sorry to hear your expectations were not met while staying with us. We are unable to resolve the situation without more information, please contact us directly.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very welcoming hotel close to everything in town. Staff were so welcoming. The room was nice and clean. Very close to transportation to the train, airport and Santa’s village. I highly recommend this hotel.
Stayed 1 night in Dec 2023
Response from Reception on Dec 11, 2023
Thank you for your feedback! We are happy to hear that you have enjoyed your stay. Merry Christmas!

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nearby the city center bus stops, a distance of around 1.5 miles to the passenger train station. The bus stop for connections to Santa's Village is right next door
Stayed 2 nights in Dec 2023
Response from Reception on Dec 11, 2023
Thank you for your positive feedback! Happy to hear you enjoyed your stay.

10/10 Excellent

Lyndsey Lee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this hotel
Stayed 1 night in Dec 2023
Response from Reception on Dec 11, 2023
Thank you for taking your time to write us feedback. Glad to hear you enjoyed your stay with us!

8/10 Good

Yuan Yuan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionists we met on Sunday around 1pm were super friendly and accommodating. The two receptionists working on Monday 5pm were super not friendly and they did not even want to open the locker room for us to get our luggages. They also asked us to use the bathrooms in the restaurant not inside the hotel. Their attitudes were as cold as the weather in rovaniemi.
Stayed 1 night in Feb 2023
Response from Reception on Feb 21, 2023
We apologize any inconvenience caused. Our hotel has not own toilets on the lobby, we use our restaurant Frans & Cheries toilets when restaurant is open. I couldn't let you use our sauna rooms toilets, like you did earlier (when restaurant was closed), because there were someone going to have sauna already. Hope you're rest of the journey were pleasant

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fantastic guest service! really close to city center, bus stop, and river.
Stayed 2 nights in Feb 2023
Response from Nina on Feb 20, 2023
Thank you for this feedback!

10/10 Excellent

TSZ YING JOYCE

Stayed 1 night in Jan 2023
Response from Nina / reception on Nov 19, 2023
Thank you for leaving feedback!

8/10 Good

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel in great location. Easy to access transport to main tourist attractions
Response from Nina on Feb 20, 2023
Thank you for your feedback!

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, comfortable stay
We stayed for the night on our way to Ranua. The rooms were very clean and the staff were very friendly and helpful. Breakfast was lovely and even something for our youngest, fussy daughter. We wanted to go to Santa’s village in the morning before getting the bus to Ranua and were able to leave our luggage in their cupboard whilst we did. The bus goes from across the road to Santa’s village.
Stayed 1 night in Dec 2022
Response from Reception on Jan 3, 2023
Thank you for taking time to write feedback for us. We are happy to hear you enjoyed!

8/10 Good

Hayley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Nina, reception on Dec 25, 2022
Thank you!

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and professional. The rooms are very clean, beds are not the comfiest, but we had everything we needed. The location is perfect for transport links, tour operating offices and restaurants. Thank you
Response from Nina, reception on Dec 25, 2022
Thank you for your feedback. We are glad to hear you enjoyed your stay!Happy holidays!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Nina / Reception on Dec 19, 2022
Thank you for your feedback. Lovely to hear your stay was excellent!Happy Holidays!

8/10 Good

Aine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022
Response from Nina on Dec 12, 2022
Thank you for your feedback. Glad you enjoyed at our hotel!

10/10 Excellent

Raghu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Very comfortable stay. Excellent location, clean rooms and good breakfast
Stayed 2 nights in Jun 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Your typical S-chain hotel, not much to say. Kind and helpful staff!
Stayed 1 night in Jan 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Sauna is decent. No gym at least not that I’m aware of which is a bummer. Very helpfull staff. Breakfast is your typical hotel buffet breakfast, either you enjoy it or you don’t.
Stayed 2 nights in Jan 2022

10/10 Excellent

Allan Vhal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend!!!! Location is perfect! My husband and I were able to walk to the mall, restaurants, souvenir shops and always had the option to take the bus to popular sites like Santa Park and Santa’s Village. Staff is the best! Very helpful and so kind!
Stayed 6 nights in Nov 2021

8/10 Good

Bracha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2021

10/10 Excellent

Dimitar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to center of town. Nice clean room and good food at the restaurant. Covered on site parking - good option considering it snowed overnight. 10 min drive to Santa Village.
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two-night business trip. Service was spot on, customer orientated employers. Comfy bed but the room was a bit too cold in my opinion.
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic, nice hotel. Staff was friendly and took care of the customers. Room was a bit too cold for my taste.
Stayed 1 night in Nov 2020

6/10 Okay

Kari

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Dissapointment
Could I sleep overnight? Yes. Very clean and friendly staff. Would I come again? No. Not worth the money. Rooms are sterile hotel room that you can find any cheap hotel. Interior design missing except few wooden things to bring the 'Lappish' touch. Well, the result is failure. one could expect TV and phone to function in the most expensive hotel room on the market. The attached restaurant recommended by the staff had a very limited menu, Due to COVID there were very few customers but the order took ages. The staff seem not to have any interest to prepare the food. Cleaning the kitchen floor and chatting had the priority.
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2020

10/10 Excellent

Dmitry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, staff very usefully, good breakfast,room clear and modern
Stayed 1 night in Feb 2020

8/10 Good

EY, Los Angeles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff! They were accommodating and helpful. Breakfast was excellent in terms of vegetables and greens which is rare in most of the hotels. I have read other reviews and was hesitant at the beginning but, I would definitely stay again in this hotel. The only low side is, it is a 3.5 to 4 star hotel for the $$ but, staff is 5 star.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2020

10/10 Excellent

Sam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, very clean, excellent service, good food in the restaurant
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Good location! Next to Niki, Lappish restaruant! Very friendly staff! Breakfast is adequate!
Stayed 3 nights in Jan 2020

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel in Rovaniemi
The hotel is very well located. The rooms are good and the staff is very helpful and friendly. Very good breakfast!!
Stayed 2 nights in Dec 2019

10/10 Excellent

stuart

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely property
Stayed 1 night in Dec 2019

10/10 Excellent

Jenan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing ladies at the reception who helped me with packing my box.
Stayed 1 night in Nov 2019
Response from Tiina M on Dec 9, 2019
Hello, Thank You for Your lovely feedback. Merry Christmas! Best wishes Tiina Määttä Hotel manager

4/10 Poor

Sharnta

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There was a tube coming from rhe ir vent that could not be explained by staff. That tube disappeared after questioning bit tje fromt desk clerk who i addressed the concerns with did not know anythign about its removal. It made me feel unsafe so i moved hotels.
Stayed 3 nights in Nov 2019
Response from Hotel manager on Dec 4, 2019
Hello, Thank You for Your feedback. I´m sorry that You felt unsafe in our hotel and did not get a clear answer from our front desk. The tube in the room is related to our air condition. With that tube we can measure the air that comes to the room. And with the yarn we can adjust the air in the room. Hopefully this clarified this matter. Have a nice christmas time! Best wishes Tiina Määttä Hotel manager

10/10 Excellent

Adeyemi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Thommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is centrally located in the Rovaniemi near the river. The property is clean and the staff are extremely friendly and helpful.
Stayed 6 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place to remember
It is a wonderful hotel with very friendly and helpful staff and very close to everything
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location and helpful front desk staff, worth the money
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveler

Good location,good breakfast, room needs sound isolation as it can get very noisy especially when kids are playing on the hallways. The room was very basic
Stayed 5 nights in Dec 2018

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was efficient and polite. Lovely breakfasts. Close to shops and amenities. I would recommend the hotel to friends.
Stayed 2 nights in Dec 2018
Response from Hotel manager on Dec 22, 2018
Hello, Thank You for Your review and recommendations! Merry Christmas! Best wishes Tiina Määttä Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

Simon, Arlington,VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel restaurant was excellent for both breakfast and dinner comfortable single room
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

MILAGROS, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New decorate room
New decorate room, early check in without charge, simulation aurora light in room. Only water pressure insufficient.
Stayed 1 night in Oct 2017

8/10 Good

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice with reasonable price
Near city center and also close to water front... room is spacious and nice breakfast.

10/10 Excellent

Keith, Marysville Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Rovaniemi
Extremely helpful staff. They went out of their way to help with any questions or concerns we had. We do not speak Finnish and had no problems communicating. Rooms were good size, well decorated and very clean. The "northern lights" lighting on the wall and heated floors in the bathroom were also a nice touch. The location of the hotel also made it easy to get around (walking or by bus). I would definitely recommend this hotel.