Ratings based on 414 Verified Reviews

3.6 out of 5
70% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Use a lot

Posted Sep 18, 2017
Pros: Everything all under one roof and plenty of parking
Cons: Lots of little niggles in rooms. If they put a card in the room for guests to list lights out, windows that don't close etc to leave at Reception
Location: Bewl Water, Salomon's Estate, Pantiles Book in the room shows whats on.
Nice hotel, in process of being refurbed but you don't notice the works.
3 out of 5
Recommended
for Everyone
by A verified traveler from australia

Available

Posted Sep 18, 2017
Pros: Cleanliness
Cons: The restaurant-- the food was poorly cooked
Location: A bit isolated
Room was a bit worn but clean Staff helpful Restaurant ordinary at best
3 out of 5
by A verified traveler from Hampshire

Well located hotel. Little tired room décor.

Posted Sep 13, 2017
Pros: Location, price of room, size of room.
Cons: Décor - bathroom needed some redecoration. Car park looked a little untidy.
Location: Location is good. Close to Tunbridge Wells.
Hotel is close to Tunbridge Wells. Seems to be used by lots of commercial travellers, as room rate is reasonable. Didn't use any hotel facilities so cannot comment.
3 out of 5
by A verified traveler from swindon

Great location

Posted Sep 11, 2017
Very nice hotel in great location, disappointed that there was mold on the bathroom ceiling. Staff very friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel close to Tunbridge Wells hospital

Posted Sep 1, 2017
Pros: countryside setting
Location: adjacent to major hospital
charming and helpful staff. Pleasant accommodation
3 out of 5
by A verified traveler from Isle of Arran.

Mercure hotels are usually better than this.

Posted Sep 1, 2017
Pros: Convenient location.
Cons: It needs redecorating, staff should be more eager to please.
Location: Convenient location.
The hotel was conveniently placed for our purposes but it needed a good redecoration and deep clean. Staff were quite diffident but the room was pleasantly quiet.
3 out of 5
Recommended
for Everyone
by A verified traveler from WALES

Posted Sep 1, 2017
Does what it says on the Tin, ticked all my required boxes
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester

Posted Aug 29, 2017
The staff make this hotel everyone was helpful and friendly. The location is great for getting out and about and we would definitely use this hotel again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from portsmouth

It's beautiful

Posted Aug 25, 2017
I'm so happy honey just lovely hopefully see you again
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel great spa

Posted Aug 21, 2017
We stayed here after a family wedding to relax, comfortable bed, nice toiletries, great spa.