Terrible hotel, rude owners, took two payments,
Posted Aug 12, 2016 on Hotels
It is not located near any shops in walking distance, it is in the middle of nowhere, has an eerier, horror movie vibe.
The hotel was in full darkness on our arrival. The owners are rude and scary, making us feel vulnerable.
Our room was a shack, very mucky, unclean.
The single beds were infact large cushions covered with shabby throws. There were cracks in the walls and in the shower room. The toilet was fithy and the room smelt damp. We were told that the pool was not in use until the next day.
We contacted hotel.com to see if we could move hotels. We were told the would contact the hotel, tell them we were not happy with the hotel and were wanting to check out an hour after arriving.
Hotel.com rang us back and said that the owners wanted paying in full. We refused and agreed upon paying 40 euros for there trouble but had to get off the premises that minute.
My husband then went to the office to speak with the owners, who said the had taken full payment from us.
I would not advise anyone to book with this hotel. When we rang our bank we discovered they had taken one payment of 85 euros and attempted a further payment of 171 euros (which was declined by my bank). Due to them taking more payments we had to temporarily block !
We also had to go stay with family in France due to hotel.com being unable to find us another hotel.