Posted Jul 24, 2016 on Hotels
Horrible horrible horrible. There was nothing I enjoyed about staying at this hotel. Upon arrival, there were two employees working at the front counter but apparently they could only check in one person at a time, although there were two computers. They were checking in a person in front of me and it took forever. During the middle of checking him in he left and went out side. Instead of checking me in while he smoked, they made me wait. They put my family and I on the 4th floor knowing the elevator was out of service and would not go up to the 4th floor. When we asked about the elevator not working, they were like oh we know. Well gee thanks for making my family, including 2 small children take 4 flights of stairs. We get to the 4th floor to discover the ac was out. When we told the front desk, they stated they knew. The ac is our room ran none stop and never really got the room cool. We got a suite yet it only had 1 tv. Had to request bedding for pull out couch, they told us we needed to come down to the front desk and get them.