Exterior

Reviews of Coach House Hotel

3 out of 5
Coach House Hotel
Flint Cross, Newmarket Road, Royston, England

Reviews

7.2

Good

Rating 10 - Excellent. 64 out of 296 reviews" "
Rating 8 - Good. 103 out of 296 reviews" "
Rating 6 - Okay. 72 out of 296 reviews" "
Rating 4 - Poor. 38 out of 296 reviews" "
Rating 2 - Terrible. 19 out of 296 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visiting family in the area so very convenient. Hotel is next to a busy road but you cannot hear any traffic within the rooms. Lovely hot shower and cosy towels. Owners very pleasant and friendly with a warm welcome. Enjoyed our stay in Spitfire room.
Stayed 1 night in Nov 2023

10/10 Excellent

Claire

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, good value for money.
Stayed 2 nights in Nov 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
I certainly wouldn’t look anywhere else if I needed an overnight stay in the area in future!
Stayed 1 night in Nov 2023

8/10 Good

Glenn

Business traveler
Liked: Cleanliness, staff & service
Room was clean although cold due to the weather change!. Shower, unfortunately was unusable, hardly any water pressure, and what was delivered was luke warm. Food, (inc breakfast) was good and enjoyable.
Stayed 1 night in Nov 2023

6/10 Okay

kenneth

Liked: Staff & service
Stayed 1 night in Oct 2023

8/10 Good

Dean

Stayed 1 night in Oct 2023

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Brian

Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adequate
Very basic but a comfortable bed with clean, crisp linen. However, the room was rather small and the lighting in the bathroom very poor.
Stayed 2 nights in Sep 2023

10/10 Excellent

timothy

Traveled with group
Liked: Cleanliness, staff & service, amenities
Writing anything here
Stayed 1 night in Sep 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a delightful hotel quiet, beautiful gardens.Ample free parking, highly recommended. Breakfast included in the price was so delicious.
Stayed 1 night in Sep 2023

10/10 Excellent

philip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean, welcoming owner, great breakfast, we would stay again
Stayed 1 night in Sep 2023

10/10 Excellent

Anna

Stayed 1 night in Sep 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Sue

Stayed 1 night in Aug 2023

10/10 Excellent

Miss

Stayed 2 nights in Aug 2023

4/10 Poor

richard

Business traveler
Disliked: Property conditions & facilities, room comfort
No Wifi Poor phone Signal
There is no wifi, the bulb in the room was very dim. You had to close the curtains as there were no nets and the window looked out into the beer garden. One bar phone signal made hotspot very slow when possible. no good for work.
Stayed 1 night in Aug 2023

10/10 Excellent

david

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coach House Hotel Stay
Everyone at the coach house was very nice and extremely helpful, especially when we were let down by a taxi firm. The owner arranged for us to be driven to our venue AND we were collected so our night out went smoothly. Ideal location for lots of places so we’ll definitely be staying there again. Lovely breakfast too!
Stayed 1 night in Aug 2023

6/10 Okay

Jennie

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel needs a 24hr emergency number
Hotel needs 24hr reception for emergencies our key broke in the look when we arrived back late at night the hotel was all locked up no one there guests are left to fend for themselves lucky by chance we found another room was left open and the nightmare was over especially having an elderly family member with me. No apologies no remorse the following morning so was disappointed but overall the hotel was perfect if that hadn’t of happened.
Stayed 1 night in Aug 2023

6/10 Okay

Sarah

Stayed 1 night in Jul 2023

6/10 Okay

Sandra

Disliked: Property conditions & facilities
Purchased 2 double rooms, one had a 4ft bed, not suitable for 2 adults to sleep in. Carpet in entrance was soaking wet, as there was a water leak but hotel didn’t know until I said. But person in room by the door said it’s been there since yesterday. Only one bath towel in room. Toilet took 15mins to fill up, as water pressure is so low.
Stayed 1 night in Jul 2023

8/10 Good

Anne

Stayed 1 night in Jul 2023

4/10 Poor

mick

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Small room only fresh air was a window which over looked a yard with table's were people sat and smoked and talked till gone 1 in the morning, we were told the cold tap didn't work properly and the shower had black mould round it, the only good thing was the food.
Stayed 2 nights in Jul 2023

10/10 Excellent

Phillip

Stayed 2 nights in Jul 2023

8/10 Good

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Had a great overnight stay at the Coach House. Bed very comfortable, decor very nice and bright. Breakfast was fabulous. Overall a great stay. Staff very welcoming
Stayed 1 night in Jul 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent all round, worth a stay.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff nothing too much trouble
Stayed 2 nights in Jul 2023

4/10 Poor

Anne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Forgotten Couple
Booked for 4 days. 3 days without the room cleaned or fresh towels. Although open in morning from 7am, 1 Morning not open until 9 for breakfast, due to school run!!, no notice given. First night in the bar, swearing, making jokes about a guest and that was Staff / Owners? The best thing was the lady with short dark hair and the English breakfast which was really good, and that is the only 2 things that we would recommend
Stayed 2 nights in Jul 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect for our stay. Close to Duxford IWM
Stayed 2 nights in Jun 2023

8/10 Good

Philip

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

8/10 Good

Helen

Liked: Cleanliness, staff & service
Great for Duxford, needs a little work.
Hotel was deserted when we arrived and we were just given our key. No food available after a long trip but garage opposite had sandwiches. Room was okay but bed was a bit hard. It was clean, nice big shower and toilet was a nightmare to flush, needs looking at. Got worried when band was setting up in a marquee right outside our window and being in a heatwave we had to have window open. Really loud event went on until midnight with revellers not leaving until gone 12.30am, no sleeping through that, why did they give us that room? Went to hotel restaurant for dinner. American diner style menu and food was lovely. Claire was a lovely friendly server although she was rushed off her feet. Turns out she was owners daughter, this is a family business. Breakfast was okay if a little undercooked sausage and egg. Served efficiently by younger daughter this time , always with a smile. Overall hotel was very friendly but a couple of things need attention. Awareness of customers needing sleep when there is a function needs improvement. Proximity to Duxford for the Air Show was perfect. Good value for what we paid.
Stayed 1 night in Jun 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

2/10 Terrible

Jamie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend or stay again
Very Cheap nasty hotel, very small double bed, no free Wi-Fi not everything on the listing was in the room. No iron, soap was rose scented which my partner is allergic to. Very thick/ heavy duvet in the middle of summer, bedding was cheap. Woke up to ants in the room and on the bed. TV kept randomly turning on and saying there was reminders set, shower was grimey and wasn’t draining properly. Toilet did not flush correctly toilet paper was very cheap and thin. No privacy with room window, can see straight through the curtains. only 1 towel for a double room. Kettle and mugs were dirty. Did not feel welcome in the pub, felt like we was intruding the landlords family gathering. Check in was poor, no details taken other then a name. Check out was not much better, just got asked to hand keys over. Breakfast was served with a very undercooked egg. Electrical safety clearly ignored in both room and the pub, 3 extensions plugged into each other in the pub.
Stayed 1 night in Jun 2023

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for short stay travel. Clean and tidy and all amenities needed are there. Friendly staff.
Stayed 2 nights in Jun 2023

8/10 Good

Christina

Stayed 1 night in Jun 2023

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Meals/drinks well priced and really delicious! Simple room but that’s all you need!
Stayed 1 night in May 2023

10/10 Excellent

Gwenda

Stayed 1 night in May 2023

10/10 Excellent

gerald

Stayed 1 night in May 2023

10/10 Excellent

Dean

Stayed 1 night in Apr 2023

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Kerry

Stayed 1 night in Mar 2023

10/10 Excellent

Beverley

Stayed 1 night in Feb 2023

6/10 Okay

John r

Stayed 1 night in Dec 2022

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight stay
We went for an event and overnight stay and thoroughly enjoyed it. Dinner was excellent and would definitely stay there again x
Stayed 1 night in Dec 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Janette, Kirkcaldy

Traveled with family
Liked: Cleanliness, staff & service
The room and public areas are clean and comfortable, but badly in bed of updating. Staff are very friendly and helpful, even going out of the way to buy specific food for our breakfast. The hotel is very remote so you really need a car to get around the area easily - there's a fuel station opposite for late night snacks, but nothing else. Overall, a nice little hotel but really dated and needing a makeover.
Stayed 3 nights in Nov 2022

4/10 Poor

Vanessa

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Nice looking property from outside , but room was dirty especially bathroom . And needs lots of updating . Staff friendly .
Stayed 1 night in Oct 2022

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022