Ratings based on 238 Verified Reviews

4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from London, UK

Has major shortcomings.

Posted Dec 29, 2017
Pros: Its near the city centre.
Cons: Provide tea coffee. Include toothbrush & toothpaste. Fix the ceiling lamps. Include do not disturb sign. Staff should smile more to foreign guests.
An OK hotel with major and minor shortcomings. No coffee/tea maker. Soap and towels were available but not toothbrush nor toothpaste. Half the ceiling lamps would switch on and off on its own after switched on for half an hour . Bedside table was dusty. No "do not disturb" sign provided so housekeeping staff would attempt entry while I occupy the room. Reception staff did not have a pleasing demeanor.
Comment from Hotel Management
Jan 11, 2018 by Giulia Briguglia, Sales & Marketing Executive, Hotel Management
Dear Chris, thank you very much for choosing our property and for giving such a detailed feedback, that which gives me the opportunity to thank you for some suggestions and highlight some facts! First of all I apologize for any inconvenience experienced with the room: we have very strict cleaning and maintenance standards, and we take this kind of feedback very seriously! Coffee and tea making facilities are provided in our superior, deluxe and suite rooms, but we appreciate the suggestion to extend this amenity to other room types. Toothbrush and toothpaste are not provided in our signature amenities set, but this amenity, like some others , which are not included for management choice in the set, can be provided on request at the Front Desk. Also, please note that the room control system which controls all lights provided that the room key is inserted in the allotment close to the door does also provide a Do Not Distrurb button, which switches on a Do Not Disturb light outside your guestroom door. We are particularly sorry for the notes on the attitude of our staff. We have a quite unanimous feedback on the helpfulness and graciousness of our staff and are sorry to read such a different, though isolated, feedback. I really hope that you can consider choosing our property again for a future stay in Palermo and so give us the possibility to give you a great second stay experience with us! With our kindest regards, Giulia Briguglia, Sales & Marketing Executive
5 out of 5
by Jay

Great visit, would definitely stay with the again.

Posted Nov 18, 2017 on Hotels
Great customer service, front desk personnel was very helpful and informative. Hotel was in a good location.
Comment from Hotel Management
Jan 10, 2018 by Giulia Briguglia, Sales & Marketing Executive, Hotel Management
Dear Jay thank you so much for such an excellent feeback about your stay with us - we are delighted you have appreciated the helpful and professional attitude of our staff and the great location of property! We hope to welcome you back soon! With our kindest regards, Giulia Briguglia, Sales & Marketing Executive
4 out of 5
by frank

Super convenient.

Posted Nov 14, 2017 on Hotels
Convenient to most everything. Two streets from Main Street and piazza and 200 meters to tour bus. Parking easy since right across street and did not need car to see sights.
Comment from Hotel Management
Jan 10, 2018 by Giulia Briguglia, Sales & Marketing Executive, Hotel Management
Dear Frank, we are delighted that you have enjoyed your stay with us - especially the very convenient location and options to move around the city, both with public transportation and on foot. We thank you for choosing us and hope to have you back as our guest on the occasion of a new stay in Palermo. With our kindest regards, Giulia Briguglia, Sales & Marketing Executive
4 out of 5
by A verified traveler

Posted Oct 13, 2017 on Hotels
Excellent breakfast buffet. Very helpful staff. Some wifi connection issues but staff helped to resolve. Met tour group here and stayed 4 nights.
4 out of 5
Recommended
for Everyone
by A verified traveler from Oxford, England

Nice hotel well placed to see the sites

Posted Oct 5, 2017
Pros: Comfortable rooms.
Cons: Coffee could be warmer at breakfast. Some uncertainty about the bar opening times at night.
Location: Good central location. Streets feel safe and good choice of local restaurants
Overall a good hotel with pleasant helpful staff. Good location to explore the city.
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Nice hotel in good location.

Posted Aug 29, 2017
Pros: We were pleasantly surprised with the quality and location of this hotel for such a reasonable price.
Location: Hotel is located in the center of the high-end opera district. It is very close to great shopping and restaurants and very safe.
The room was set for one bed instead of our required two. Staff immediately separated and set up two beds within minutes of our arrival. They were very helpful and courteous with several questions and requests we had.
Comment from Hotel Management
Aug 30, 2017 by Giulia Briguglia , Hotel Management
Dear Guest, thank you very much for your review - we are very happy that you had a most enjoyable stay with us and that you appreciated the hotel price-quality ratio and its unsurpassed location! We apologize for not correctly following up on your request of twin rooms and we are glad you have appreciated our swift resolution of the issue. We would sincerely like to thank you on behalf of all staff for complimenting for their helpfulness and courtesy. We hope to have the opportunity to have you back as our guest on the occasion of your next stay in Palermo and would like to send you in the meanwhile our kindest regards. Giulia Briguglia Sales & Marketing Executive Hotel Plaza Opéra
5 out of 5
by A verified traveler

Good location

Posted Jul 16, 2017 on Hotels
Great location, I wasn't there for long but the staff was good, my room was ready for me, and a great breakfast.
Comment from Hotel Management
Jul 24, 2017
Dear Guest, thank you very much for this excellent review! We are extremely happy that you enjoyed your recent stay with us, including the location of the property, the helpfuless of our staff and the quality of our breakfast. We hope to have you soon back here as our guests! With our kindest regards, Giulia Briguglia Sales & Marketing Executive Hotel Plaza Opéra
3 out of 5
by A verified traveler from SFO

Basic B&B in good part of town

Posted Jul 9, 2017
Pros: Modern renovated room
Cons: Wifi, Wifi, Wifi. Did I mention the hopeless Wifi in room 606?
Location: Great shopping, near Teatro Massimo
Great little recently renovated B&B in the fashionable part of town, however WiFi in room 606 is virtually useless.
Comment from Hotel Management
Mar 27, 2018 by Giulia Briguglia, Sales & Marketing Executive, Hotel Management
Dear Margot, thank you very much for sharing this review. We sincerely thank you for appreciating our property, a 4-star hotel, and for highlighting that you had an issue with wifi in your room, which we will immediately verify and solve. We hope to welcome you back on the occasion of your next stay in Palermo! With our kindest regards,
5 out of 5
by Victoria

Lovely hotel near centre

Posted Jul 3, 2017 on Hotels
Very clean, comfortable and great service
Comment from Hotel Management
Jul 7, 2017
Dear Victoria, we are delighted you appreciated our proeprty and your stay experience. We hope to welcome you back to our property on the occasion of your next stay in Palermo! With our kindest regards, Giulia Briguglia Sales & Marketing Executive Hotel Plaza Opéra
4 out of 5
by A verified traveler

Posted Jun 20, 2017 on Hotels
Comment from Hotel Management
Jul 4, 2017
Dear Guest, thank you so much for this 4-star review! We are glad you appreciated our property and service! With our kindest regards Giulia Briguglia Sales & Marketing Executive Hotel Plaza Opéra