Ratings based on 189 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 1, 2016
The hotel was easy to find and in a great location. There is no need to drive to great shopping and food.
Comment from Hotel Management
Feb 3, 2016 by Christina Gutierrez , GM, Hotel Management
Thank you for taking the time to post your feedback regarding your stay here at Comfort Inn. We are glad you enjoyed your time here and hope to see you again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel right in the center of Town

Posted Jan 4, 2016
Hotel very clean and location is great ! Staff is not the most friendly and will not help you guide you in any of your activities.
Comment from Hotel Management
Jan 6, 2016 by Regional Manager, Hotel Management
Thank you for sharing your experience. We are pleased that you enjoyed our clean hotel with the great location to Midtown Ruidoso. We do apologize for the staff. I assure you we are working on our customer service, and thank you for brining this to my attention. We do hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Dec 22, 2015
Very clean, nice indoor pool, my kids were very happy also, and it's located in a very nice areas
Comment from Hotel Management
Dec 22, 2015 by Sharon, Hotel Management
I'm so glad we were able to help you make memories with your kids. Please come stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Nov 30, 2015
Pros: Everything was excellent
Location: It was close to everything
Was very happy with my experience at this hotel. The room was clean and comfortable. The beds were nice and the morning breakfast was very good.
Comment from Hotel Management
Dec 10, 2015 by Sharon, Hotel Management
Thank you so much for choosing Comfort Inn Ruidoso. We appreciate you taking time to make these wonderful comments.
2 out of 5
by A verified traveler from texas

Hotel disappointing

Posted Nov 23, 2015
Pros: The entrance and check in staff.
Cons: The rooms need new carpet. Ask the customer if an elevator is ok next to the room..
Location: Location was great..
The entrance was nice and lovely.. The check-in staff was great.. The rooms were to small and our room was right off the elevator and exit.. It was late and thought I just go with it.. Housekeeping was fair.. We were running late for housekeeping to clean our room, so I guess that was the reason it didn't get clean. Ever though she was still there when we left... We would get back to late to ask why.. Plus your internet was turn off the morning of check out.. :( Sorry, I give it a 2...It was a ok place to stay.. Breakfast was good though...ooh yeah the icebox didn't work.. sad...
Comment from Hotel Management
Dec 10, 2015 by Sharon, Hotel Management
I apologize that we were unable to exceed your expectations.
4 out of 5
Recommended
for Everyone
by A verified traveler from Midland, TX

Great location

Posted Nov 14, 2015
Pros: It is very comfortable, quite, and convenient.
Location: Within walking distance to great shopping and dining.
The hotel has a great location right off of the main street, yet within walking distance to great shopping and dining.
Comment from Hotel Management
Nov 16, 2015 by Sharon, Hotel Management
I'm glad that you enjoyed your stay. I do hope we can accommodate you in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Well worth it

Posted Nov 13, 2015
Hotel is located near local shops, restaurants and if you want to leave town almost everything is within a 20 minute drive. Staff was friendly and hotel is very clean.
Comment from Hotel Management
Nov 13, 2015 by Sharon, Hotel Management
Thank you for choosing Comfort Inn Ruidoso. We do hope we can accommodate you in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from S

Nice Stay. Friendly Staff

Posted Nov 2, 2015
Really enjoyed our stay here. Room was clean, staff was super friendly and it was close to all the shops and drinking spots. Over all its a nice place to stay if ur not looking to stay in a cabin.
Comment from Hotel Management
Nov 3, 2015 by Sharon, Hotel Management
Thank you for choosing Comfort Inn Ruidoso. We are glad you were able to shop and enjoy your time in our mountain village and do hope we can accommodate you again. Sharon
4 out of 5
Recommended
for Everyone
by A verified traveler from Santa Fe

Posted Oct 28, 2015
Good, clean, reasonable, and spacious. Price was right for an overnight stay while in town for a conference.
Comment from Hotel Management
Nov 3, 2015 by Sharon, Hotel Management
Thank you for choosing Comfort Inn Ruidoso. We are pleased that we were able to accommodate you during your conference and hope you stay with us when you visit again.
5 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Oct 14, 2015 on Hotels
This hotel was unexpectedly nice. The rooms were way above my expectations and Ashley at the front desk was fabulous.
Comment from Hotel Management
Jan 2, 2016 by General Manager, Hotel Management
Thank you for choosing Comfort Inn Ruidoso. We are pleased that you enjoyed your stay. Thank you for recognizing Ashley and her hospitality.