Ratings based on 264 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from RIO RANCHO NEW MEXICO

NICE HOTEL

Posted Oct 1, 2017
Pros: THE STAFF
THE STAFF WAS EXTREMELY HELPFUL BUT THE FRONT DESK GAVE US TWO DIFFERENT STORIES WHY WE DID NOT GET THE ACCESSIBLE ROOM THAT WE WERE TOLD THAT WE HAD BOOKED.
Comment from Hotel Management
Oct 5, 2017 by Christina Gutierrez , GM, Hotel Management
Thank you very much for taking the time to post your review! We are pleased that you enjoyed your stay with us and hope to have you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from tx

Nice hotel

Posted Aug 1, 2017
Pros: i've said enough
Cons: i've said enough
Location: i've said enough
clean, comfy, convenient location i've said enough i've said enough i've said enough
Comment from Hotel Management
Aug 2, 2017 by Christina Gutierrez , GM, Hotel Management
Thank you so much for the wonderful ratings and the kind compliments! Sorry the hassle of the minimum requirements of the review site but I thank you for the humor! lol
5 out of 5
by Rebeeca

An excellent choice

Posted Jul 19, 2017 on Hotels
The rooms are a tiny bit cramped, the A.C. was turned all the way to coldest and full blast which was a relief to walk into after a hot day in the car. Front desk gentleman was efficient and polite. I'm recommending it to my guests for my wedding!
Comment from Hotel Management
Aug 2, 2017 by General Manager, Hotel Management
Your comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hobbs, NM

Very nice hotel & convenient

Posted Jul 15, 2017
Very nice, clean hotel. Great, free breakfast. Walking distance to shopping and restaurants. Would definitely stay here again!
Comment from Hotel Management
Jul 17, 2017 by Christina Gutierrez , GM, Hotel Management
We are so happy to hear that your stay with us was so pleasant! Thank you very much for the positive comments and we look forward to your next visit!
5 out of 5
by Allen

Posted Jul 6, 2017 on Hotels
We now know what comfort means.
Comment from Hotel Management
Jul 17, 2017 by General Manager, Hotel Management
What a wonderful comment to leave! Thank you very much and we hope to see you again soon!
4 out of 5
by A verified traveler

Relaxation

Posted Jun 25, 2017 on Hotels
It was great with the exception of the toilet was too too low. It felt like you were sitting on the floor.
Comment from Hotel Management
Jul 2, 2017 by General Manager, Hotel Management
Thank you for taking the time to post your comments regarding your stay with us! We try to make each guests stay as enjoyable as possible and do hope that we see you again in the future!
5 out of 5
by Florencio

Perfect stay!

Posted Jun 15, 2017 on Hotels
Everything was perfect! Thank you so much!
Comment from Hotel Management
Jul 2, 2017 by General Manager, Hotel Management
We are very pleased to hear that you enjoy your stay with us! Thank you for your kind words and we look forward to having you back soon!
3 out of 5
by A verified traveler

Posted Apr 30, 2017
Way too many pieces of furniture in the way.We found ourselves moving furniture around just to get around the room. Great location & friendly customer service
Comment from Hotel Management
Apr 30, 2017 by Christina Gutierrez , GM, Hotel Management
Thank you for taking the time to post your comments! We value all guest feedback and do hope you will stay with us the next time you are in Ruidoso.
5 out of 5
by Eva

This traveler left a rating score only Posted Apr 22, 2017 on Hotels
4 out of 5
by Brad

It didn't Suck!

Posted Apr 14, 2017 on Hotels
The room was clean and the location was perfect for what we needed. I would recommend to my friends.