Ratings based on 293 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Nice area but dark rooms

Posted Mar 19, 2018
The location is right close to all the local stores at Ruidoso, and also within walking distance to a near by lake. But the rooms are painted dark, and also even when the pillow sheet becomes obviously dirty, the cleaners just put it back in b/c it hasnt been 3 days use or smthg.
Comment from Hotel Management
Mar 25, 2018 by Christina, Hotel Management
We thank you for taking the time to post your review! Regarding the frequency of the bedding being changed, we do put notices on the beds regarding water conservation as we are part of the green program but are happy to change the linens more often if requested. We hope to have you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Mar 8, 2018
Centrally located to shopping and restaurants. Friendly staff and comfortable beds
Comment from Hotel Management
Mar 11, 2018 by Christina, Hotel Management
We are so pleased that you enjoyed your stay with us! We are looking forward to your next visit!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Stay!

Posted Feb 20, 2018
Pros: the quick checkin, central location, and the cleanliness.
Cons: We had one issue with the hair dryer, but nothing out of the ordinary.
Location: We went to the winter park, the Casino at the Inn of the Mountain Gods, and Cafe Rio.
My Wife and I stayed 1 night at the comfort inn, and were really impressed. The staff was friendly, checkin was very quick, the hotel was clean, and the rooms were nice. Also we found that the hotel was centrally located to all the points we had to reach. All in all we had a great stay, and we will return.
Comment from Hotel Management
Feb 25, 2018 by Christina, Hotel Management
Thank you so much for your wonderful review and kind comments! We are so happy to hear that you enjoyed your stay and look forward to having you back!
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Feb 19, 2018 on Hotels
Had to ask for towels Even though we registered for five gas. Also had to get our own sheets for the foldout couch and make the foldout couch ourselves. The water pressure was great. Otherwise the facility was nice.
Comment from Hotel Management
Feb 25, 2018 by Christina, Hotel Management
Thank you very much for posting your comments! We stock the rooms according to the number of beds and give any extra towels and bedding for the sofa sleepers upon request. Thank you again for your feedback and we are glad you enjoyed your stay!
3 out of 5
Recommended
for Everyone
by A verified traveler from AZ

comfort inn Ruidoso

Posted Feb 2, 2018
Good location. Facility in reasonable condition. Room was clean. Had a problem with the TV. Reported it the following morning. I was told they’ve had that issue with others. Standard breakfast fare so we opted to go out. Ok for a pass through visit. Wouldn’t want to stay more than one or two nights.
Comment from Hotel Management
Feb 4, 2018 by Christina, Hotel Management
Thank you for posting your comments regarding your stay with us! We are pleased to hear that you were happy with your room but do apologize about the issues with the TV. We did just change services and are still working though some of the kinks. We hope to have you back soon!
3 out of 5
by A verified traveler

Posted Jan 23, 2018
I have to charges for the night on my account, no shower curtain for the bath room either
Comment from Hotel Management
Jan 25, 2018 by Christina, Hotel Management
Thank you for posting your comments! We do apologize for overlooking the shower curtain and do hope that the situation was corrected quickly. Please contact the property regarding any questions for billing. We hope to see you in the future!
5 out of 5
by Steven

Posted Jan 1, 2018 on Hotels
Comment from Hotel Management
Jan 11, 2018 by Christina, Hotel Management
Thank you for your 5 star rating! We hope to have you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 30, 2017 on Orbitz
Good hot breakfast, bed is comfortable, quiet room. Recommended.
Comment from Hotel Management
Jan 11, 2018 by Christina, Hotel Management
We are pleased to hear that you enjoyed your stay and hope that your next visit will be even better!
3 out of 5
by Jacqueline

Not the best Comfort Inn

Posted Dec 29, 2017 on Hotels
The room was a suite and was good. The wifi was non existant. I tried the wifi code with no luck. Went to frobt desk and the hotel front desk employee was also unable to make wifi work. Had to ask for towels and toilet paper because they were not stocked by cleaning employee. Tub, sink, and toilet had hairs all over from previous people in room. No sheets or covers were provided for sofa bed.
Comment from Hotel Management
Jan 11, 2018 by Christina, Hotel Management
Thank you for posting your comments regarding your stay. We apologize that you were unable to connect to the wifi on your device. I will also speak to housekeeping regarding the cleanliness and the items that were not restocked. We do keep all linens for the sofa bed at the desk available upon request. We do hope you will give us another opportunity to provide you with superior service and an enjoyable stay in the future!
4 out of 5
by Victoria

Cozy place

Posted Dec 26, 2017 on Hotels
Staff is amazing! Room was crowded with furniture and the internet was down for half the stay!
Comment from Hotel Management
Jan 2, 2018 by General Manager, Hotel Management
Thank you for posting your comments regarding your stay. We hope to see you again soon!