Ratings based on 81 Verified Reviews

4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Carlsbad, NM

Posted Dec 18, 2016
Everyone was very nice! Our room wasn't the cleanest though and the bed hurt my back. Expedia had the room listed as "room with view" but we were on the first floor and outside our window we saw basically a wall of dirt.
Comment from Hotel Management
Dec 22, 2016 by Christina Gutierrez , GM, Hotel Management
Thank you so much for your comments regarding your stay! We are glad you enjoyed your time here and would like to apologize for the room placement not being to your satisfaction. The room types are guaranteed but the room numbers are based on availability. We do hope that you will give us another try in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to boutiques

Posted Dec 3, 2016
Lots of Variety at breakfast.. quaint room..except water smells weird...close to all shopping boutiques...had everything we needed
Comment from Hotel Management
Dec 5, 2016 by Christina Gutierrez , GM, Hotel Management
Thank you for posting such great feedback! We are pleased you enjoyed your stay and hope you return soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable beds and nice rooms.

Posted Nov 21, 2016
Enjoyed our stay. Great rooms,breakfast, very clean and staff really helpful. Will definitely go back.
Comment from Hotel Management
Nov 22, 2016 by Christina Gutierrez , GM, Hotel Management
Thank you for your positive comments regarding your stay with us! We are glad you enjoyed your time here and look forward to having you back!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great location for walking the shopping area.

Posted Oct 20, 2016
We had a great stay. Hotel is clean and quiet, staff was friendly and helpful. Looking forward to staying again.
Comment from Hotel Management
Oct 22, 2016 by Christina Gutierrez , GM, Hotel Management
We are pleased that you enjoyed your time with us and thank you for your kind words! Hope to have you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from El Paso, TX

Nice Hotel.

Posted Oct 14, 2016
Pros: The hotel itself, but the staff were very friendly and courteous.
Location: Great location to local shops.
Great stay. Staff were great. Location was excellent.
Comment from Hotel Management
Oct 16, 2016 by Christina Gutierrez , GM, Hotel Management
Thank you very much for your kind review and we hope to have you back again in the future!
5 out of 5
Recommended
for Families
by A verified traveler from El Paso

Budget family friendly

Posted Oct 12, 2016
Location: Close to shops, within walking distance.
The hotel was great. The staff were very friendly and courteous. You whole lot more for what you pay for.
Comment from Hotel Management
Oct 16, 2016 by Christina Gutierrez , GM, Hotel Management
Thank you for your compliments and we are pleased to hear that you enjoyed your stay with us!
1 out of 5
by A verified traveler

Horrible service, same room two prices

Posted Aug 17, 2016
Booked two rooms on Expedia, one was suppose to be bigger than the other. When we got there we found out both rooms were exactly the same and we paid at least $10 more for one. Then one of the rooms smelled like smoke in what was advertised as 100% smoke free hotel. Staff said we couldn't change rooms because whole hotel was full. Asked if room service could do anything about it, we were handed a lemon spray which didn't even help. After check out, realized I lost something. Called that night and receptionist didn't sound like they were listening then told me she couldn't help and to call back next day. Called again, receptionist checked log book and lost and found, there was nothing. Asked if they could check the room because it could be easily missed, was told rooms were full, no way to check, if it was there someone should have found it already. I called during check out time, they didn't even bother to check if the room was even empty before telling me it's impossible and it sounded like she didn't want to help and couldn't wait to put down the phone. Long story short, unhelpful lazy staff. There was only one person in that entire hotel that left me with a good impression and that was someone passing by during breakfast to help me out.
Comment from Hotel Management
Aug 22, 2016 by Christina Gutierrez , GM, Hotel Management
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issue with your room as well as the desk staff not being able to find your item left behind on your recent visit. I have shared your feedback with the front desk staff to ensure we handle these types of situations differently in the future. Thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Ruidoso.
4 out of 5
Recommended
for Couples
by A verified traveler from FRISCO LAKES, 75034

NICE HOTEL, GOOD TOURIST TOWN.

Posted Aug 13, 2016
Pros: Location.
Cons: the extra parking space they have under construction
Location: Good shops, Good dining out: variety,styles and prices. Good horse track. Sightseeing within 40 mile radius. Etc.
Had no problems. Was as advertised. Breakfast was as advertised.
2 out of 5
by A verified traveler from usa

review

Posted Jul 26, 2016
Pros: layout OK
Cons: CLEAN IT UP!
Stayed at this hotel 5 yrs ago, cannot understand how badly it has deteriorated. Chemical smells in hallway and lobby Horrible "free" breakfast There IS such a thing as truth in advertising, photos of pool area had to have taken with an elongated lense .
5 out of 5
Recommended
for Everyone
by A verified traveler from kentucky

Perfect for relax

Posted Jul 1, 2016
It was more that I was expecting and the service was excelent
Comment from Hotel Management
Jul 4, 2016 by Christina Gutierrez , GM, Hotel Management
Thank you for taking the time to post such a positive review! We are happy to hear that you were pleased with the staff service! Thank you again for your comments and we hope to have you back soon!