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Reviews of Hotel Ruidoso - Midtown

2.5 out of 5
Hotel Ruidoso - Midtown
110 Chase St., Ruidoso, NM

Reviews

8.6

Excellent

Rating 10 - Excellent. 530 out of 1000 reviews" "
Rating 8 - Good. 293 out of 1000 reviews" "
Rating 6 - Okay. 106 out of 1000 reviews" "
Rating 4 - Poor. 42 out of 1000 reviews" "
Rating 2 - Terrible. 29 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chelsey, Hobbs

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We love this property! Perfect location close enough to down town to walk but far enough away to have the quiet and calm
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica, Carr

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect!
Stayed 1 night in Feb 2024

6/10 Okay

Sheyanne

Traveled with partner, Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
Close to walking midtown and near mountain wild life.
Response from Michael on Mar 26, 2024
We hope you enjoyed your stay.

8/10 Good

Martin

Stayed 3 nights in Mar 2024
Response from Michael on Mar 26, 2024
We hope you enjoyed your stay.

10/10 Excellent

Luis, El Paso

Stayed 2 nights in Mar 2024

8/10 Good

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
A lil older bldg. but is clean and comfortable breakfast was better than most. Eggs, sausage, pot cakes, gravy, biscuit, cereal, waffles, yogurt, fresh fruit, juice and coffee
Stayed 1 night in Mar 2024
Response from Michael on Mar 2, 2024
Thank you for the positive review, we hope to see you again soon!

8/10 Good

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pros are staff especially Ms. Claudia she he very nice and inviting but also front desk. Easy check in and safe and very very close to everything. Great Location. The cons are the cleaning. There was a dog bone under my bed and dog hair all over. The jacuzzi was full of sand and the tables were not cleaned. Also there was a door partition in my room and I could hear everything. I got a huge discount so it was good but if I had to pay full price I would try something else.
Response from Michael on Mar 1, 2024
Your feedback is very important to us; thank you for taking the time to review and recognize our staff.We're delighted to hear what a wonderful stay you experienced with us and hope to see you again soon!

4/10 Poor

Amy

Traveled with partner
EV charging much appreciated. Way too much styrofoam being used at this place.
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Thank you for your feedback.We hope to see you again soon.

8/10 Good

Karla

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Beds are way to high!! Breakfast is good and a good variety. Staff is always great.
Stayed 1 night in Feb 2024
Response from Michael on Feb 18, 2024
Thank you for the good review, we hope to see you again very soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Michael on Feb 19, 2024
Thank you for the great review, we hope to see you again soon!

10/10 Excellent

karla

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Michael on Feb 19, 2024
Thank you for the great review, we hope to see you again soon!

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for walking to shops and visiting the area.
Stayed 2 nights in Jan 2024
Response from Michael on Feb 19, 2024
Thank you for the great review, we hope to see you again soon!

6/10 Okay

Robert, Albuquerque

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Michael on Jan 29, 2024
We appreciate the review! Your feedback is important to us and will share with the management team and staff. Thank you.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Michael on Jan 29, 2024
We appreciate the great review! Your feedback is important to us and will share with the management team and staff. Thank you.

8/10 Good

Mary Rose

Stayed 1 night in Jan 2024
Response from Michael on Jan 29, 2024
We appreciate the god review! Your feedback is important to us and will share with the management team and staff. Thank you.

10/10 Excellent

Jaime

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay in midtown. Clean and affordable
Stayed 1 night in Jan 2024
Response from Michael on Jan 29, 2024
We appreciate the good review! Your feedback is important to us and will share with the management team and staff. Thank you.

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay for one night.
Stayed 1 night in Jan 2024
Response from Michael on Jan 29, 2024
We appreciate the great review! Your feedback is important to us and will share with the management team and staff. Thank you.

10/10 Excellent

Victor

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for families. Property has an indoor pool, restaurants nearby, and parks.
Stayed 3 nights in Jan 2024
Response from Michael on Jan 29, 2024
We appreciate the great review! Your feedback is important to us and will share with the management team and staff. Thank you.

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Michael on Jan 29, 2024
We appreciate the great review! Your feedback is important to us and will share with the management team and staff. Thank you.

8/10 Good

Francisco

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Michael on Jan 29, 2024
We appreciate the good review! Your feedback is important to us and will share with the management team and staff. Thank you.

6/10 Okay

Anne

Traveled with family
Liked: Staff & service
Not bad just not great.
A little run down. The pool area ventilation system wasn’t working so they had to have the door propped open to let the steam out. It made the room cold.
Stayed 1 night in Dec 2023
Response from Michael on Jan 29, 2024
We appreciate you taking the time to review, your feedback is important to us and will share with the management team and staff. Thank you.

8/10 Good

Wilfredo R

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
This hotel needs some renovation.,Specifically on Clima equipment and flooring.
Stayed 1 night in Jan 2024
Response from Michael on Jan 29, 2024
We appreciate you taking the time to review, your feedback is important to us and will share with the management team and staff. Thank you.

10/10 Excellent

Jose

Stayed 5 nights in Dec 2023
Response from Michael on Jan 29, 2024
We appreciate the great review! Your feedback is important to us and will share with the management team and staff. Thank you.

4/10 Poor

Jessica

Traveled with family
Disliked: Staff & service, property conditions & facilities
Very over priced for what it was. Outdated but clean. The beds were terrible, I had springs in my back all night. Sheets were very scratchy. Location was nice and was able to walk to all the stores and restaurants.
Stayed 1 night in Dec 2023
Response from Michael on Jan 29, 2024
We appreciate you taking the time to review, your feedback is important to us and will share with the management team and staff. Thank you.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Michael on Jan 29, 2024
We appreciate the good review! Your feedback is important to us and will share with the management team and staff. Thank you.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Michael on Feb 19, 2024
Thank you for the great review, we hope to see you again soon!

10/10 Excellent

Kristie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Michael on Jan 29, 2024
We appreciate the great review! Your feedback is important to us and will share with the management team and staff. Thank you.

10/10 Excellent

Ricardo

Liked: Cleanliness, property conditions & facilities
Clean rooms and within walking distance of restaurants and bars.
Stayed 1 night in Dec 2023
Response from Michael on Jan 29, 2024
We appreciate you taking the time to review, your feedback is important to us and will share with the management team and staff. Thank you.

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room with a useful desk, comfortable bed and very good shower.
Stayed 1 night in Nov 2023

8/10 Good

Luisa

Stayed 1 night in Nov 2023
Response from Michael on Jan 29, 2024
We appreciate the good review! Your feedback is important to us and will share with the management team and staff. Thank you.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a great property. So cozy and warm. A nice area right across the street to walk a dog. Close to downtown. Would definitely stay here again.
Stayed 1 night in Nov 2023

8/10 Good

Julie Zarges

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Nov 2023

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and nicely decorated, the staff friendly and helpful with recommendations, and the location is excellent for walking to dinner, shopping, and bars.
Stayed 1 night in Nov 2023

8/10 Good

Sanjay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place and very near walking distance to lot of good eating places and stores.
Stayed 2 nights in Nov 2023
Response from GM on Nov 16, 2023
We appreciate you taking the time to leave us a review! and we look forward to serving you again in the future.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice they had EV hook ups
Stayed 1 night in Nov 2023
Response from GM on Nov 16, 2023
Thank you for taking the time to leave us a review.

10/10 Excellent

Barbara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nestled in the mountains. Beautiful all around.
Stayed 1 night in Oct 2023
Response from GM on Nov 16, 2023
We appreciate you taking time out of your day to leave us a review.

10/10 Excellent

Eina

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from GM on Nov 16, 2023
Thank you for taking the time to leave us a rating we greatly appreciate it.

8/10 Good

Jennifer or Reuben

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Nov 16, 2023
We appreciate you taking time to leave us a rating. We appreciate it and are grateful your business

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on Nov 16, 2023
we appreciate your business and are grateful for the rating

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Nicely updated hotel. Clean and comfortable.
Stayed 1 night in Oct 2023
Response from GM on Nov 16, 2023
thank you for leaving us a review. we look forward to serving you again in the future.

10/10 Excellent

Jesus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was just perfect...will definitely come back A1
Stayed 1 night in Oct 2023
Response from GM on Nov 16, 2023
thank you for the review! we look forward to seeing you again

10/10 Excellent

alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Nov 16, 2023
Thank you for the positive rating we greatly appreciate your business and we look forward to seeing you again!

10/10 Excellent

Guy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pillows were horrible.
Stayed 4 nights in Oct 2023
Response from GM on Nov 16, 2023
Thank you for taking the time to leave us a rating! we look forward to seeing you again in the future

8/10 Good

Sarah

Stayed 3 nights in Oct 2023
Response from GM on Nov 16, 2023
Thank you for the Rating. We Appreciate your business and look forward to seeing you again

6/10 Okay

Larry

Stayed 2 nights in Oct 2023
Response from GM on Nov 16, 2023
we appreciate your rating and we look forward too seeing you again

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After a long day of driving the front desk checkin staff was very welcoming. The beds were the softest we have had, which was a very welcome change. Breakfast and coffee was really good and refreshing to walk out into the fresh mountain air.
Stayed 1 night in Oct 2023
Response from GM on Nov 16, 2023
Thank you for taking time out of your day to leave a rating/review. we greatly appreciate it and look forward to your next stay

8/10 Good

Billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean motel,close to downtown and shopping breakfast wasn't to bad
Stayed 1 night in Oct 2023
Response from GM on Nov 16, 2023
We greatly appreciate you choosing to stay with us and taking time to leave us a review!

8/10 Good

Alberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No issue, great experience overall. Only hiccup was the two reservations were not connecting rooms as I had hoped
Stayed 2 nights in Oct 2023
Response from GM on Nov 16, 2023
thank you for leaving a review we appreciate your business and look forward to your next stay with us.

2/10 Terrible

Adolph

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The hotel was nice and beds were comfortable, but the service was horrible. The night front desk guy was completely rude abd disrespectful. Will not stsy there again.
Stayed 2 nights in Sep 2023
Response from GM on Nov 16, 2023
we appreciate your review we will use this feedback to help better our training and find alternative means in which we can better our quality of service

6/10 Okay

Arlene

Traveled with partner
We were given a room that had an overwhelming odor of smoke. I called the front desk and at the very least they offered to open the windows and provide us with an aerosol spray. Additionally, our room was not cleaned on the second day. Good location and the overall appearance of the hotel is good.
Stayed 2 nights in Sep 2023
Response from Michael on Sep 27, 2023
Thank you for taking the time to review. We hope to see you again soon.