So much potential
Posted Jan 5, 2017
I booked this hotel because of good reviews and because of the cleanness. When I arrived to the room for my disappointment the room was filthy. Carpet, bathroom tub, you could tell the linens were not change from the last guest the edges/corners of the bathroom filthy, common areas like the elevator and the breakfast area was a mess. They will bring things out constantly but not cleaning counters and or utensils. The area to make waffles itself is very unpleasant, the blinds behind them are full us dust and oil build up. It was very disappointing. This is such a modern beautiful hotel but the people they have working cleaning don't do a good job and I hope management reads this and fix it.
Comment from Hotel Management
Jan 16, 2017 by Terri - General Manager, Hotel Management
Thank you for your review. I will be checking into all of the complaints and will address them directly. It is very unusual for us to have a guest with these issues and appreciate your letting me know.