Okay but never returning
Posted Jan 23, 2017
Pros: Great location, okay breakfast, nice pool and spa area, large lobby, snack area with many options, nice little seating area outside in the back by the lobby, nice staff.
Cons: When we got in our room, I immediately noticed a bad smell in the room but mostly in the bathroom. Since it's a pet friendly hotel it smelled like dog pee mixed with cleaning products. My family and I couldn't stand being in the bathroom for long as the smell was pretty bad. Before leaving we noticed a piece of poop by the sofa bed. The bedsheets for the sofa bed had make up stains on it and the pillowcases on the king bed had hair and smelled like sweat. One pillow even had a pillowcase missing. I asked to have new sheets and pillowcase and have the bed remade and they did it immediately.
Okay I guess but I'll never return just because of the pet smell and not being able to trust that my bedsheets are clean.
Comment from Hotel Management
Jan 26, 2017 by Faith, Hotel Management
Thanks for stopping by to review your stay with us. I am pleased to hear that you were happy with the location and some of our other amenities. I sincerely apologize for the other experiences you had. I do remember you coming down and asking for the bed to be re-made which we gladly did! Thank you for letting us know. I just wish you would have let us know about the smell at that point so we could move you and get it taken care of. My maintenance team and I are very sorry that it was not reported and taken care of before your arrival. I will be retraining my newer staff so they are reporting those issues so that we can fix them before our valued guest arrive. My team and I do understand that being pet friendly causes problems and we are sorry for that and the fact that it is a requirement for us. My team and I would love to see you again to show you how the experience that we do have. We try to keep our 3rd floor pet free, so if you do wish to return please let us know and we will get you a room up on that floor. Thank you again for the review and I hope to see you again.