Ratings based on 534 Verified Reviews

2.7 out of 5
40% of guests recommend
2.7 Room cleanliness
3.0 Service & staff
2.8 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Ruidoso hotel

Posted Jun 4, 2017
Beds were good. Breakfast was ok. Lots of light in room due to security light in parking lot.
2 out of 5
by A verified traveler from Deming, NM

Run down

Posted May 31, 2017
Coffee pot didn't work. No coffee in the lobby both mornings. Tile broke in bathroom. Wallpaper falling down. Humid from indoor pool - no ventilation in pool floor.
3 out of 5
by A verified traveler

Good location but bottom end hotel

Posted May 30, 2017
The bed only had the fitted bottom sheet, no sheet between you and scratchy blanket. The breakfast buffet had nothing but muffins and no cups out, had to wait on coffee.
1 out of 5
by A verified traveler from El Paso

Ramada once well recognized name but now...?

Posted May 29, 2017
Check in was quick drop off of personal items, run out.When returned for evening room was cool but very run down. Smelled mildew, wall paper and/or Sheetrock tape coming undone, ceiling water damage stains, poor bathroom ceiling water damage fixture. Curtains closure;I used clothes hanger w/clips to secure curtain closure. Very apparent carpet stains. Next door to loud generator room. Ice maker not working. Mattress very uncomfortable and spring coils clearly identifiable in old mattresse. Requested room transfer, quickly granted to room two doors down with only visible wall paper improvement! Room in same overall old condition. Continental breakfast room empty due to poor options.
2 out of 5
by A verified traveler

Staff nice

Posted May 23, 2017
Lobby had Musty smell. Locked me out of room 2nd day! Bathroom stool dirty, room dusty slightly.
3 out of 5
Recommended
for Everyone
by A verified traveler from texas

Rating

Posted May 22, 2017
Pros: Convenient, nice decor, nice staff
Cons: Better maintenance, improve the breakfast if they are going to provide one
Location: Was at Ruidoso, so there plenty of activity
Room was clean, staff friendly. The bad: no bathroom mirror lighting, light switch between beds beoken, no hot water in sink, complimentary breakfast was all pastries, no hot food at all.
1 out of 5
by A verified traveler

Disappointed Easter weekend

Posted Apr 19, 2017 on Hotels
Beautiful appereance of hotel. Pleasant staff. Both rooms were badly maintained .Not clean.Very bad housekeeping . Showers were clogged up.
5 out of 5
by Lizette

Pay attention to your bathrooms

Posted Apr 12, 2017 on Hotels
Hotel was in a great location. Hotel was nice the only disappointing thing when it came to cleanliness was the shower. When I see mold on the walls or by the soap dish which is really common it's disappointing that the hotel doesn't maintain that better. Also free breakfast was a little sad.
1 out of 5
by A verified traveler

Posted Apr 10, 2017
Dirty room. Bathroom not cleaned and hair everywhere, beds uncomfortable. No pillowcases.
2 out of 5
by A verified traveler

Posted Apr 10, 2017
Felt dingy, very humid in the rooms and moist. Amenities were not shared and wifi not available to us.Front desk staff was never at the front desk.