Ratings based on 377 Verified Reviews

4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay!

Posted Apr 18, 2017
The staff, location, and hotel was absolutely wonderful!
Comment from Hotel Management
Apr 30, 2017 by Ruthie, Hotel Management
Thanks for staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from EP, TX

Beautiful hotel

Posted Mar 22, 2017
Very beautiful and nice hotel. Many things can do here: walking, swimming, playing golf... Recommend to everyone!!
Comment from Hotel Management
Mar 28, 2017 by RUTHIE HERNANDEZ, Hotel Management
WE ARE SO GLAD THAT YOU ENJOYED YOUR STAY.
2 out of 5
by A verified traveler

Could be better

Posted Mar 19, 2017
Great location and facility but they need to fix it up. Lots of little things that are terribly maintained make the experience far less than it need be. Masking tape to hold a shower shelf on for instance. Yes,.masking tape! Staff was very nice but maintenance need to pick up their game.
Comment from Hotel Management
Mar 23, 2017 by Ruthie, Hotel Management
Were so glad you enjoyed your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio

Posted Mar 16, 2017
Great stay. Ruthie Hernandez, Front Desk Mgr, was very helpful. Patti Gray, Massage Therapist, was excellent. Beautiful area.
Comment from Hotel Management
Mar 18, 2017 by Rutihe Hernandez, Hotel Management
Thank you !!! Were so glad you enjoyed your stay.
4 out of 5
Recommended
for Families
by A verified traveler from Las Cruces NM

Room too small

Posted Feb 27, 2017
Pros: Loved seeing elk on the golf course during breakfast and the breakfast buffet was good.
Cons: Only have suites in King configurations and the 2 queen room we were in was very tight on space, our children are young but as they grow, we would not
Location: Location was good
Nice facilities and location. My only issue was the size of the room, couldn't even get the luggage cart into the room to unload. Closet was a joke as you could not close the doors with clothes on the hangers. Beds were good, but hair and lint on the comforter made my wife uneasy. Rooms were fairly clean, but detail areas, like the corners of the were dirty.
Comment from Hotel Management
Mar 2, 2017 by Lynda, Hotel Management
Thank you for your feedback, Jason. We appreciate you taking the time to provide the details. We will certainly look into the housekeeping issues. For future reference, our suites do offer quite a bit more space and other amenities such as a living area with a fireplace, kitchen, Jacuzzi tubs, and a balcony. The suites are usually only $20 to $30 more. Thanks for staying with us.
2 out of 5
by A verified traveler from El Paso

Very Limited amenities .

Posted Feb 21, 2017
Pros: Very little
Cons: Food service, transportation, amenities.
Location: There are lovely shops in Ruidoso, but they are not within comfortable walking distance.
The resort is a few miles from any shopping and I expected they would have a shuttle to town. They said the shuttle did not run on weekends and no taxi's running. The only food service was a very mediocre breakfast buffet. The only other food available was junk food in vending machines. And the price of renting a movie to watch in our room was exorbitant. It was very disappointing.
Comment from Hotel Management
Feb 25, 2017 by Ruthie Hernandez, Hotel Management
I'm so sorry that are Hotel does not have a shuttle for down town. We hope you come back and stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Aniversary !

Posted Feb 16, 2017
Beautiful place very nice and romantic ! Stoning views ! Very good breakfast. We went out for aniversary dinner when we came back we had champagne, chocolates and 2 beautiful wine glasses waiting for us at the room ! The room was very comfortable and very clean ! Looking forward to go back!
Comment from Hotel Management
Feb 25, 2017 by Ruthie Hernandez, Hotel Management
We are so glad that you enjoyed your stay. And we look forward too you all coming back to stay with us again.
5 out of 5
by Tammi

Nice Stay!

Posted Feb 1, 2017 on Hotels
Hotel is clean & room was very nice. We had a beautiful view of Sierra Blanca from our window. Hotel staff was very friendly. We requested a late check out & were granted that with no problems. Wifi worked great. Breakfast was really good. Parking is well lit & easily accessible. We were in town to go snowboarding & this hotel is in a great location for a quick trip to Ski Apache.
Comment from Hotel Management
Feb 3, 2017 by General Manager, Hotel Management
WE ARE SO GLAD THAT YOU ENJOYED YOUR STAY. AND WE LOOK FORWARD TO HAVING YOU COME BACK AND STAY WITH US.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and great hotel to relax

Posted Jan 5, 2017
Great location and great hotel to relax. Great hotel for whole family. Kids frienly. All amenities excellent. Very clean rooms and hotel. Also great ealking trails next to golf course. Great breakfast.
Comment from Hotel Management
Jan 17, 2017 by ruthie hernandez, Hotel Management
Thank You. We hope you come back and stay with us. Were glad you enjoyed your stay.
5 out of 5
by Luz

Awesome staff n very clean

Posted Jan 3, 2017 on Hotels
Loved it
Comment from Hotel Management
Feb 1, 2017 by General Manager, Hotel Management
So glad you enjoyed your stay with us.