Ratings based on 383 Verified Reviews

4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay!

Posted Apr 18, 2017
The staff, location, and hotel was absolutely wonderful!
Comment from Hotel Management
Apr 30, 2017 by Ruthie, Hotel Management
Thanks for staying with us.
4 out of 5
by A verified traveler

Enjoyed our Stay

Posted Mar 23, 2017 on Hotels
We enjoyed our short stay. The beds were very comfortable and breakfast was great! I was amazed that we didn't hear any noise in our room but we were on the top floor and towards the end of the hall which was perfect for us. Beautiful view from the window of our room. I wish they would have restocked the conditioner and not just the shampoo on the second night but all in all we enjoyed our stay!
Comment from Hotel Management
Mar 25, 2017 by General Manager, Hotel Management
Were so glad that you enjoyed your stay. So sorry that you did not have any extra shampoo and conditioner. I wished you would of called the front desk. Or told house keeping. We hope you come back and stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from EP, TX

Beautiful hotel

Posted Mar 22, 2017
Very beautiful and nice hotel. Many things can do here: walking, swimming, playing golf... Recommend to everyone!!
Comment from Hotel Management
Mar 28, 2017 by RUTHIE HERNANDEZ, Hotel Management
WE ARE SO GLAD THAT YOU ENJOYED YOUR STAY.
2 out of 5
by A verified traveler

Could be better

Posted Mar 19, 2017
Great location and facility but they need to fix it up. Lots of little things that are terribly maintained make the experience far less than it need be. Masking tape to hold a shower shelf on for instance. Yes,.masking tape! Staff was very nice but maintenance need to pick up their game.
Comment from Hotel Management
Mar 23, 2017 by Ruthie, Hotel Management
Were so glad you enjoyed your stay.
4 out of 5
by Yolanda

A few not so welcoming staff

Posted Mar 17, 2017 on Hotels
The resort is amazing. We enjoyed the beautiful view of the surrounding mountains and golf course. Inside your welcomed into an amazing parlor with a huge fireplace. Just beautiful. Our rooms were very nice and cozy. The bar has great prices with nice friendly bartender. The breakfast buffet is excellent. I'm rating it 5 and highly recommend this beautiful resort, but I still need to mention that some of the staff are not as welcoming as the resort. It only takes two to ruin your prospective.
Comment from Hotel Management
Mar 24, 2017 by General Manager, Hotel Management
Yolanda I'm so sorry that some of are staff was not friendly. Thank you for your input. We will address this issue. We hope you come back and stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio

Posted Mar 16, 2017
Great stay. Ruthie Hernandez, Front Desk Mgr, was very helpful. Patti Gray, Massage Therapist, was excellent. Beautiful area.
Comment from Hotel Management
Mar 18, 2017 by Rutihe Hernandez, Hotel Management
Thank you !!! Were so glad you enjoyed your stay.
5 out of 5
by A verified traveler

Posted Mar 12, 2017 on Hotels
Comment from Hotel Management
Mar 24, 2017 by General Manager, Hotel Management
Thank you for staying with us.
4 out of 5
by Barbara

Ruidoso

Posted Mar 12, 2017 on Hotels
Friendly staff, quick check-in, easy parking. We had an issue with a leaky toilet, and it was repaired promptly and they were very apologetic. Was nice having a kitchen! Location was great for golfing and shopping.
Comment from Hotel Management
Mar 18, 2017
Were so glad you enjoyed your stay. We look forward to having you come back and stay with us.
5 out of 5
by A verified traveler

Posted Mar 5, 2017 on Hotels
Hotel stay was great. The pool was so warm and nice, the kids loved it.
Comment from Hotel Management
Mar 18, 2017
Thank You were glad you enjoyed your stay.
4 out of 5
Recommended
for Families
by A verified traveler from Las Cruces NM

Room too small

Posted Feb 27, 2017
Pros: Loved seeing elk on the golf course during breakfast and the breakfast buffet was good.
Cons: Only have suites in King configurations and the 2 queen room we were in was very tight on space, our children are young but as they grow, we would not
Location: Location was good
Nice facilities and location. My only issue was the size of the room, couldn't even get the luggage cart into the room to unload. Closet was a joke as you could not close the doors with clothes on the hangers. Beds were good, but hair and lint on the comforter made my wife uneasy. Rooms were fairly clean, but detail areas, like the corners of the were dirty.
Comment from Hotel Management
Mar 2, 2017 by Lynda, Hotel Management
Thank you for your feedback, Jason. We appreciate you taking the time to provide the details. We will certainly look into the housekeeping issues. For future reference, our suites do offer quite a bit more space and other amenities such as a living area with a fireplace, kitchen, Jacuzzi tubs, and a balcony. The suites are usually only $20 to $30 more. Thanks for staying with us.