Ratings based on 440 Verified Reviews

4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from lubbock Tx

Great scenery

Posted Dec 1, 2017
Very clean, breakfast was amazing. Loved the pool. At night the fire pit was on and it was cozy. Great atmosphere. We will be back.
Comment from Hotel Management
Dec 3, 2017 by Ruthie Hernandez, Hotel Management
Gloria were so glad that you enjoyed your stay. We look forward to you and your family coming back to stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Great Hotel all around, room and staff are super g

Posted Nov 30, 2017
Could not ask for anything more. Just super Great.
Comment from Hotel Management
Nov 30, 2017 by Ruthie Hernandez, Hotel Management
Antonio. Were so glad that you enjoyed your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from West Texas

Hotel in Ruidoso

Posted Nov 27, 2017
Hotel was good room was clean great staff everything ok bar was great nice view and area outside to hang out and cook and chat just one thing soap dish holder in shower had gorilla tape on it to hold it in place
Comment from Hotel Management
Nov 30, 2017 by Ruthie Hernandez, Hotel Management
Jacob, Yes we were aware of the tape on the soap dish. It was there to hold the soap dish from falling it had liquid nail glue. Were so glad that you enjoyed your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 27, 2017
Great hotel for a quiet getaway! Quick check-in with a friendly staff.
Comment from Hotel Management
Dec 1, 2017 by Ruthie Hernandez, Hotel Management
Thank you were glad you enjoyed your stay.
5 out of 5
Recommended
for Families
by A verified traveler from El Paso Texas

""A real home away from home"

Posted Nov 21, 2017
Pros: The professionalism of the hotel's staff, especially Kimberly, was exceptional...the luxurious overall picture of the executive suite was great!
Cons: The high beds are an obstacle to short people, the toilet paper hangar could also be placed on the right hand, outlets to charge phones, I-Pads,etc.
Location: Excellently located, outdoor sitting views perfect, golfing close by, shopping in downtown Ruidoso and the Casinos not too far to enjoy!
😀☺️We have always considered staying in the downtown Ruidoso hotels, but now we have easily arrived at where we're staying in our next trip...at"THE ELEGANTE" of course!
Comment from Hotel Management
Nov 21, 2017 by Ruthie Hernandez, Hotel Management
Thank you Felix. Were so glad that you enjoyed your stay. We look forward to having you folks come back.
4 out of 5
Recommended
for Everyone
by A verified traveler from El Paso

A Nice and clean place to stay with family.

Posted Nov 21, 2017
We have stayed here for 2 night and it's really a cozy and comfortable place. within a short drive can reach Ski resort and Midtown.
Comment from Hotel Management
Nov 21, 2017 by Ruthie Hernandez, Hotel Management
Were so glad that you enjoyed your stay. We look forward to you all coming back.
1 out of 5
by A verified traveler

Dirty

Posted Nov 17, 2017
Pros: Next to convention center.
Cons: Monitor the maids that they are cleaning the rooms and there is no excuse for this.
Rooms were dirty and found trash in drawers and Q tips on floor. The soap holder in shower fell off and cold smell the adhesive.
Comment from Hotel Management
Dec 1, 2017 by Ruthie hernandez, Hotel Management
We are so sorry. We wish you would of called down to the front desk. We would of been more than glad to change you to another room. We hope you come back and stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Rio Rancho, NM

Great hotel :)

Posted Nov 9, 2017
Pros: View, amenities
Location: near park, public golf course, and movie theater in walking distance.
Pleasantly surprised and glad we stayed because will be back! It seems to be the go to place for wedding which it seems we arrived when 2 wedding parties were there as well but there was lots of room for all to relax and enjoy what MCM Elegante had to offer.... The pool and hot tub were relaxing, the breakfast buffet was tasty and the firepit and 2 fireplaces outside made it difficult to stay inside...and that's a good thing! If you like to take walks or runs, there's a 2.9 mile trail that goes around the resort and golf course with a dog park nearby if you wish to bring your pooch. Rooms were comfortable...beds a tad high but I'm only 5'5#". Definitely one to consider on your trip to Ruidoso!
Comment from Hotel Management
Nov 13, 2017 by Steve T., Hotel Management
Thanks for the great review, Jen. We are pleased that you had a good stay and used several of our amenities and features. We hope you can visit again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 4, 2017
Pros: convenience
Room didn't have hot water one morning but hotel staff got us an adjoining room that corrected the problem real quick.
Comment from Hotel Management
Nov 13, 2017 by Steve T., Hotel Management
Thanks for the review. Sorry for the hot water issue and I'm glad to hear we were able to correct it quickly. Come see us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ruidoso NM

perfect place for staying

Posted Oct 30, 2017
Pros: Everything
Cons: How to get refunds direct from the hotel instead of being trouble going through you.
Everything was good except you guys. We had to checkout a day early due to blood pressure problems with the wife. We checked out Thursday not Friday as set up through you. The hotel said I had to get a refund from you. The hotel said they never charge if someone has to leave early. So how do I go about getting my 1 day refund??
Comment from Hotel Management
Nov 13, 2017 by Steve T., Hotel Management
Thanks for the review, Jon. We hope you were able to talk to Expedia staff and get the issue resolved. Come see us again soon.