Ratings based on 418 Verified Reviews

4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Ruidoso

Room Remodel

Posted Oct 2, 2017
Rooms need a little updating and water pressure for the shower was weak. I recommend a coffee station near the front desk.
2 out of 5
by A verified traveler

Posted Sep 29, 2017
This was our 4th or 5th time staying at this hotel. It will be our last. Ever since the ownership changed a few years ago, the quality has been declining steadily . This is especially true of the staff. They ignored our request to fix a clogged, dirty tub and to do something about the offensive odor in the room. When we tried to bring this to their attention at check-out, we were promptly shut down as the staff member put a form in front of us and said "fill this out and we will send it to head quarters."
4 out of 5
Recommended
for Everyone
by A verified traveler from Ruidoso

Not bad, not great see below

Posted Sep 28, 2017
Nice room there was gnats in the room that kept me awake and the tracks in the closet door were full of dirt
3 out of 5
by A verified traveler

Posted Sep 11, 2017
Pillows are very flat need new pillows. Too many resort fees.
Comment from Hotel Management
Sep 11, 2017 by Steve T., Hotel Management
Thanks for the review. We feel that our resort fee, at 5% (or $5 per $100), is fair for all the no cost amenities provided- including a full hot breakfast with eggs cooked to order, wi-fi, availability of tennis and pickleball courts at no cost, dog park, fire pit and barbeque grills. I hope you return soon for another visit!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 5, 2017
Pros: Very Kid friendly
Cons: Updating the kitchenette in room
It was a fantastic location...I would highly recommend the Resort to anyone travelling to this area. The breakfast was unbelievable and your staff was exceptional!
Comment from Hotel Management
Sep 10, 2017 by Lynda, Hotel Management
We really appreciate you taking the time to provide feedback. Thank you for your positive comments. Updating the rooms including the kitchenette is always in progress. Thanks for staying with us!
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas NV

amazing

Posted Aug 30, 2017
Pros: it has beautiful views very comfortable bed and a little kitchenette ,so I was able to make sum meals for our 6 days of staying.
Cons: Nothing I can think of,when we needed something, the hotel staff was right here to accommodate Us
Location: golf course right on the property
this hotel give us home from home ,we liked it so much we extended our stay for one more day Thank You Eva
Comment from Hotel Management
Sep 1, 2017 by Lynda, Hotel Management
We are so happy you had a good stay, Eva. Thank you for taking the time to provide feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Flower Mound, Tx

Delighful hotel in lovely surroundings

Posted Jul 31, 2017
This hotel proved to be a perfect location for day trips, shopping and relaxation for a family gathering consisting of three rooms for three nights. The staff was friendly and the breakfast was great with made to order omlets---overall a delightful stay!
Comment from Hotel Management
Aug 7, 2017 by Lynda, Hotel Management
We're very happy to hear your family had a good stay. Thanks for writing a review!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 24, 2017
Enjoyed our stay. Super friendly staff, great breakfast, and clean rooms.
Comment from Hotel Management
Jul 25, 2017 by Steve T., Hotel Management
Thanks for the great review. We are glad you enjoyed your stay with us!
4 out of 5
Recommended
for Everyone
by A verified traveler

Loved the fireplace in the room

Posted Jul 17, 2017
It was great. Loved the big tub and if course the fireplace
Comment from Hotel Management
Jul 22, 2017 by Lynda, Hotel Management
Thank you so much for taking the time to write a review! We hope you had a chance to enjoy the complimentary full hot breakfast buffet and the indoor heated pool and hot tub as well.
5 out of 5
by Sandra

Loved it

Posted Jul 12, 2017 on Hotels
Absolutely wonderful experience here; very clean and comfortable stay,
Comment from Hotel Management
Jul 17, 2017 by Steve, Hotel Management
We're so glad you enjoyed your stay. Thanks for your feedback.