Ratings based on 368 Verified Reviews

4.2 out of 5
89% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler from Las Cruces NM

Room too small

Posted Feb 27, 2017
Pros: Loved seeing elk on the golf course during breakfast and the breakfast buffet was good.
Cons: Only have suites in King configurations and the 2 queen room we were in was very tight on space, our children are young but as they grow, we would not
Location: Location was good
Nice facilities and location. My only issue was the size of the room, couldn't even get the luggage cart into the room to unload. Closet was a joke as you could not close the doors with clothes on the hangers. Beds were good, but hair and lint on the comforter made my wife uneasy. Rooms were fairly clean, but detail areas, like the corners of the were dirty.
2 out of 5
by A verified traveler from El Paso

Very Limited amenities .

Posted Feb 21, 2017
Pros: Very little
Cons: Food service, transportation, amenities.
Location: There are lovely shops in Ruidoso, but they are not within comfortable walking distance.
The resort is a few miles from any shopping and I expected they would have a shuttle to town. They said the shuttle did not run on weekends and no taxi's running. The only food service was a very mediocre breakfast buffet. The only other food available was junk food in vending machines. And the price of renting a movie to watch in our room was exorbitant. It was very disappointing.
Comment from Hotel Management
Feb 25, 2017 by Ruthie Hernandez, Hotel Management
I'm so sorry that are Hotel does not have a shuttle for down town. We hope you come back and stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Aniversary !

Posted Feb 16, 2017
Beautiful place very nice and romantic ! Stoning views ! Very good breakfast. We went out for aniversary dinner when we came back we had champagne, chocolates and 2 beautiful wine glasses waiting for us at the room ! The room was very comfortable and very clean ! Looking forward to go back!
Comment from Hotel Management
Feb 25, 2017 by Ruthie Hernandez, Hotel Management
We are so glad that you enjoyed your stay. And we look forward too you all coming back to stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and great hotel to relax

Posted Jan 5, 2017
Great location and great hotel to relax. Great hotel for whole family. Kids frienly. All amenities excellent. Very clean rooms and hotel. Also great ealking trails next to golf course. Great breakfast.
Comment from Hotel Management
Jan 17, 2017 by ruthie hernandez, Hotel Management
Thank You. We hope you come back and stay with us. Were glad you enjoyed your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Edinburg, TX

Amazing views.. beautiful hotel

Posted Dec 23, 2016
Indoor pool, sauna, mountain views , your own fireplace in the room is the just the beginning . It is a beautiful and well kept hotel.. friendly staff, decent breakfast buffet.. and close enough to downtown .. minutes away from kids slopes . Definitely a Kid friendly family resort and quiet. We loved it ! BBQ and fire pits on property! Can't go wrong with this one. Spend a few extra bucks and stay here you won't regret the warm "home-like" feelings it brings to your vacation .
Comment from Hotel Management
Feb 3, 2017 by RUTHIE, Hotel Management
THANK YOU
5 out of 5
by A verified traveler

Posted Nov 29, 2016 on Hotels
Comment from Hotel Management
Dec 10, 2016 by General Manager, Hotel Management
Thank you for staying with us. Were glad you enjoyed your stay.
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 27, 2016
Pros: Nice setting and lobby was very pretty.
Hotel gives the appearance of very upscale. In reality, the rooms are much more middle of the road. The mattresses were showing age and slightly lumpy/uncomfortable. Breakfast buffet was okay, but some of the food was only warm. The room for the breakfast was very cold itself. Fireplace could have been lit to add some warmth. Had to wear a jacket during breakfast.
Comment from Hotel Management
Nov 27, 2016 by Ruthie Hernandez, Hotel Management
Thank you for staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Clovis, USA

Posted Nov 25, 2016
It's a very nice hotel and the service was great. Very clean room
Comment from Hotel Management
Nov 27, 2016 by Ruthie, Hotel Management
Were so glad you enjoyed your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Albuquerque

Awesome golf course and very nice hotel.

Posted Nov 17, 2016 on Orbitz
We didn't know what to expect, but we had a perfect stay. The staff were friendly, room was clean and comfortable, but not roomy. Free breakfast was excellent. I played the golf course - great condition.
Comment from Hotel Management
Nov 27, 2016 by Ruthie Hernandez, Hotel Management
Were so glad that you enjoyed your stay!!!!
5 out of 5
by A verified traveler

Posted Nov 15, 2016 on Hotels
Comment from Hotel Management
Dec 10, 2016 by General Manager, Hotel Management
Were so glad that you enjoyed your stay.