Mountain view

Reviews of Nob Hill Lodge

2.5 out of 5
Nob Hill Lodge
105 El Paso Rd, Ruidoso, NM

Reviews

4.6
Rating 10 - Excellent. 6 out of 59 reviews" "
Rating 8 - Good. 10 out of 59 reviews" "
Rating 6 - Okay. 5 out of 59 reviews" "
Rating 4 - Poor. 8 out of 59 reviews" "
Rating 2 - Terrible. 30 out of 59 reviews" "

5.0/10

Cleanliness

5.8/10

Staff & service

2.0/10

Amenities

4.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Stacee

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was not a pleasure to stay at, it was extremely uncomfortable from the smell, the noise, bedding and towels. Also the windows were unsafe, shattered barely together still. Bed was the most uncomfortable, the bedding was so rough and made my skin itch it was almost impossible to sleep in. Price is much too high for the value of this stay. I recommend planning in advance so you don’t get stuck staying here for more than what nicer places charge.
Stayed 1 night in Oct 2021

4/10 Poor

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Karen

Liked: Cleanliness, staff & service
Good but not what was expected for price
Check in and out fast an easy, nice customer service, ac works great, excellent privacy. Really clean, smells good even in the smoking rooms… Just Water takes about 10-15min to get hot. Little decoration wouldn’t mind, probably newer furniture and better pillows, and blanket, sheets are great quality, it’s safe but I feel new doors wouldn’t hurt, feels safe but I wouldn’t take my kids.. Feel little over priced.
Stayed 1 night in Jun 2021

4/10 Poor

Matthew

Disliked: Cleanliness
Not worth the price
Extremely overpriced for the condition it was in. The room had no modern appliances. The fan provided more cool air than the ac unit. Bathroom was in need of a remodel or a very good cleaning at the least. Not sure if sheets had been changed prior to my arrival because there was a very long and dark hair on my pillow when I pulled back the sheets. It’s ok for a place to sleep, but not at the price I paid just because it’s in a tourist town.
Stayed 1 night in Oct 2020

6/10 Okay

Socorro

Stayed 1 night in Jan 2020

2/10 Terrible

Mike, nm

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing good about this place. STAY AWAY!!!
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice motel great view of Sierra Blanca
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean but 60ish and comfortable good management and nice ................. ............ .......................
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location is good, near Ruidoso Village. Is an old building but at least should be neatly clean, with better bed linens and towels. Is expensive for what you received. I stayed because was the only available room in town.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Not clean water bugs and staff were horrible hot water took ages and I got the cold shower
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Stayed 1 night in Jul 2019

8/10 Good

David, El Paso

Liked: Cleanliness, staff & service, room comfort
Nice room, old hotel.
A nice little room for the night and it served our purpose well.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Hotel a little old. Way overpriced. Friendly people and owners.
Stayed 2 nights in May 2019

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, room comfort
Nice and quiet very comfortable an older place but comfortable minutes from downtown
Stayed 1 night in May 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I can not believe you would even put a motel Of that statue on your listings. Broken windows and a gas wall heater. Really. It was an embarrassment for us to even stay in a motel. Shame on Expedia to even sell us on the motel. I will no longer use your website. There’s a lot of other apps that we can use instead of you.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The owner was very nice and courteous upon check in. However the facilities are horrible, the rooms smell like mildew. The foundation is so bad that the bath room door would not shut. I did book very last minute and it was New Year’s Eve, but I would have rather kept my $150 and slept in my truck. Save your money and don’t go here. This place needs to be demolished!
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveler

Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
When we finally got to the room the room was not clean first pubic hairs all through the tub went to office to ask for some cleaning supplies managers very rude the heat barely works just a very terrible stay ask for our money back but he had a sign up said no refunds
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Nice owners
Couple that own hotel were very nice people wanted to make sure we enjoyed our stay
Stayed 1 night in Sep 2018

4/10 Poor

Sandy, NM

Liked: Staff & service
Disliked: Property conditions & facilities
Very old and run down hotel. The staff is friendly and the room was clean, but the front door was hard to open and the bathroom door wouldnt shut because the door and/or the floor is warped. The bathtub and sink are stained and chipped. Definitely over priced. Unfortunatley it was one of the only hotels with available rooms that night. We will plan further ahead and choose a better hotel next time.
Stayed 1 night in Aug 2018

2/10 Terrible

Gary, Ruidoso, NM

Liked: Cleanliness
Disliked: Staff & service, room comfort
This motel makes Motel 6 look like Waldorf Astoria. The bed was horrible! We did not stay the night. Could not sleep.
Stayed 1 night in Aug 2018

10/10 Excellent

Leroy, Albuquerque nm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was close to where I needed to be. Hotel staff was super friendly and very accommodating.
Stayed 1 night in Jun 2018

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Expedia faulters
Disapointed with Expedia, 1st reservation was never confirmed tgey found us a room which was not worth tge money at all, hard beds, barely any heat and cold water showers terrible.
Stayed 1 night in Mar 2018
Response from Sam on Apr 1, 2018
I don't know who is review and we are here 24 hrs and told customer about anything we are here 24 hrs - about heat and hot water we never get problems since nine years still customer told us then we check it make customer happy - about bed some customer wants hard and some customer wants soft so if customer tell us then we can try to show another room but if they don't tell us then how we know they want soft or hard bed. They never camein office or told us when they check out.

2/10 Terrible

Lindsay, El Paso

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Condition
This hotel was a terrible place to stay. You can tell that this place has not been updated in a very long time and not well taken care of. The bathroom had rust and mold growing in it. The bedroom itself had pieces of furinature that were broken and applicences that barely worked. The mattress was very hard and the sheets had stains on them. The room also had a divider door to the next room and all that was blocking the other person from coming in was a night stand. I would not recommend this hotel to anybody it was definetly not worth the money that was spent. I will definetly be picking a diffferent hotel for future visits.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Cheerful clerk
Clean. Got reservation late. Cheerful. Would stay again
Stayed 2 nights in Aug 2017
Response from Sam on Aug 26, 2017
Thank you very much for review and staying with us and try our best to make our customer - also we clean by ourself - again thank you very much and appreciated and you are most welcome anytime waiting for you.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID - SLEEP IN THE CAR FIRST!
I stayed out of necessity and there were no other hotels available due to the races in town. Bed might as well have been something out of the Flinstones, hard as a rock! My husband couldn't drive me and our infant daughter home his back hurt so bad. I couldn't even give my daughter a bath because there were hairs in the bathtub and the whole bathroom was filthy and I saw black mold around the tub as well. The area is tucked away but not in a nice mountain side retreat kind of way. In a sketchy, run down kind of way. And the key to get in the room, an actual key- no card entry. The owners didn't ask for any identification or card for incidentals which told me all I needed to know about the sketchiness of this hotel. Again, I stayed because I had no other options for the night although I debated sleeping in the car, however I couldn't subject my daughter to sleeping the night in a car seat, we needed a place for her to sleep in her pack n play. The only plus is the bubble TV worked and had decent channels. Owner has a HUGE sign in the lobby that said no refunds so I wasn't about to begin a battle for a refund based on reviews that already show he is a hot head. Upon arriving home, we found BED BUGS in my daughter's diaper bag! I didn't see them anywhere else but I had to disinfect everything else just in case, that's where I draw the line and complain. When I pulled the covers back the non-fitted sheet on the mattress revealed an ancient bed FULL of holes they must live in.
Stayed 1 night in Jul 2017
Response from sam on Aug 5, 2017
First of all I don't know who is complaint and when he or she stayed - anyway 'NO Refund Sign" but when customer register, we told everybody that if they need anything, we are here 24 hrs - other about fitted sheet, so many properties used unfitted sheet so we did - about bed bug, she found her baby's diper bag not in bed and I guranteed that if anybody find bed bug in property, I will give him/her one month free room, Also about cleanlyness, we clean by ourself. So if he/she has any problems. they should come in office right away so we can listen them and try to resolved problem but seeped whole night and then complained to get refund and money back, how it is possible and making execues. If you need any other good reviews from other customers, I am happy to forward to you. So please let me have customer name and date of stayed and which room number. We asked everybody about ID except repeat customer or whom we know.

2/10 Terrible

Nick, Ruidoso

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible "lodge" tucked away for a reason
Upon trying to check in the owner was in an argument with a customer in front of the "lobby". They were loud and it was about the condition of the room. I should have known then, but there was nowhere else to go. Checking into the room was difficult, he couldn't find my reservation and had to write on a scratch piece of paper the information from my phone. When we went into the room, there were holes in the bathroom and closet doors, hair on all of the sheets and comforter that looks as if it had been there for weeks. The room had a muggy Oder and the "VIEW" out the window was of a fenced in back yard with trash and ladders going up the side of he "lodge". There were little black bugs in the bath tub and that was the last straw. We left the key and did not stay the two nights we had booked. We slept in our truck the first night until we were able to find an actual place the next day. I wouldn't recommend this "lodge" to my worst enemy. If I hadn't heard the owner telling the previous customer that she would have to fight him in court for a refund, I would have attempted to demand one myself. It is my sincere recommendation that Expedia remove this "lodge" from the search results, as myself and my partner have lost all faith in the site as of now.

4/10 Poor

Verified traveler

Liked: Staff & service
The hotel is a little old but the owner was very friendly, very nice to talk to

2/10 Terrible

Melanie, El Paso, TX

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelly!
Our room had an awful odor that we could not get rid of with air freshener. The peep hole in the door was a hole in the door! I used a sanitary wipe on the light switch in the bathroom and you should have seen the dirt that came off.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Jenny, Glen Rose, Tx

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unstayable
Hotel should be closed building for sale unkept on outside,inside dirty and in need of maintenance every where, mold in bathroom,dead bugs in bedding.Take off your list. We spent a miserable night.

2/10 Terrible

Lorrie, Lubbock

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expedia messed up my reservations
Expedia messed up my reservations with a different hotel. They did try to right the situation by paying for another hotel minus the amount I had paid. They put us up in what can only be described as the Bates hotel.. it was terrible and old. Cracked windows, no phone to call. Visitors only allowed to visit for 15 minutes. The worse place ever..

2/10 Terrible

never again

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again. Destroyed my confidence in Expedia.
Trashed out hotel in bad need of repairs to everything!! Rags for towels, chairs stained, bathroom VERY old & outdated. Why would Expedia even advertise for them?

2/10 Terrible

Lil, St Louis, MO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a rip off!
When we pulled up to the motel, one car was in the parking lot (probably the owner's). The outside was shabby and the inside was dirty and smelled so bad that we did not stay. Our Visa card had already been charged two days before we arrived and we were unable to get a refund. (We are still working on that refund with our credit card company). Shame on Expedia for even having a hotel of this quality on your list. We will be sure to tell all of our friends about this experience.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
good
It was nice no problems

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is very old and it smells need to be renovated.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Lilliana, Ruidoso, New Mexico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty run down and over priced!!
Never again!! This was the worst hotel over priced hotel. Room and sheets dirty.. when pulled back comforter there was a used beef jerky wraper in the bed along with black hair all over the sheets. We were given another room, once we were in bed and went to turn on the T.V there was a dirty black g-sting sitting on the ground in the corner where the T.V was located. We froze all night, in the morning we opend the curtins only to find that every window had a broken crack running across the window. FEALTHY DIRTY HOTEL!!!!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old, run down hotel on it's last legs
I would never stay there again. The room was filthy. We found hair on the "fresh" bath towels & the pillow cases. Everything is old or doesn't work. Carpet scraps being used to cover old worn out carpet of a different color and type. I could go on, but you get the idea. Sleep in your car before you stay here..

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
alot older motel, mattress was very hard, no padding, old school motel sums it up

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Old hotel needs upgrading.
Bed was uncomfortable. Sheets were not replaced! When I was checking out I saw the people cleaning the room and they didnt replace the sheets! Way overpriced for what you get.
Response from sam on Oct 26, 2013
About bed - someone want soft and someone wants hard - about sheet - customer was stayed more then one night so we gave service and clean room - he/she don't know - just passby and without knowing anything and revied was not fair.

2/10 Terrible

Juan, Lamesa,Texas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A dump!!! and the owners are very rude. INfact i gave my room up... and they would not refund my money............

2/10 Terrible

Billy, Pearland, Tx

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad recommendation by your representative
This motel was very old with exposed pipes, dry rot in walls, old furnishings needing repair, the $xxx was very high considering the condition of the facility, the outside apparence showed disrepair. If we had not already paid, we would not have stayed. However, the personel were nice and cooperative. There were no coffee pot, refrigerator, no microwave, and no ice machine. The TV was old,positioned too low, and hard to operate. Rating is a -1. Bed Spread and towls had burn holes.

2/10 Terrible

stan, Texas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is very old and needs to be updated. Will not stay at again. Thumbs down

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
room was dirty, no ice , not a place to stay. The manager was gracious

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place sucks
50 something ish type hotel. Cigarette burn on blanket. Blood on comforter. Towels closer to sand paper, but are useful for reading the news paper thru. If you are a college student on a limited budget and love fleabag hotels the Nob Hill is for you.