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Reviews of Elevate Hotel at Sierra Blanca Ruidoso, Ascend Hotel Collection

3.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 614 out of 1002 reviews" "
Rating 8 - Good. 247 out of 1002 reviews" "
Rating 6 - Okay. 75 out of 1002 reviews" "
Rating 4 - Poor. 41 out of 1002 reviews" "
Rating 2 - Terrible. 25 out of 1002 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and staff. Really good price for Ruidoso
Stayed 1 night in Apr 2024

8/10 Good

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
It was unique to have tile floors throughout the room.
Stayed 1 night in Apr 2024

8/10 Good

kenneth, Amarillo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Manager on Apr 16, 2024
Hello kenneth, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Mayra

Everything was amazing
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Mayra,We are thrilled to hear you had an amazing experience during your stay with us! We value your feedback and hope to welcome you back again in the future for another fantastic stay.

6/10 Okay

Luis

Liked: Property conditions & facilities
Disliked: Staff & service
Stay was not bad but hotel charged my an additional $36 for a doble bed as a hotel fee and $9 for the king. Said it was in the contract with Expedia. After all charges we paid $7 less than if would have book a cabin.
Stayed 1 night in Mar 2024
Response from Manager on Apr 4, 2024
Hello Luis, We appreciate your feedback and apologize for any confusion. Please feel free to reach out to our management team for further clarification on the charges incurred during your stay. Your satisfaction is important to us, and we value the opportunity to address any concerns you may have.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Apr 3, 2024
Hello Scott,We are glad to hear that you had a wonderful stay with us! Please do not hesitate to reach out if you have any further comments or concerns.

8/10 Good

Thierry, Bastrop

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great value for the price. Easy access to the property and good all around amenities. Bed was very comfortable (room 128). Room is super spacious. One small drawback: even though the is a full size tub, the is no stopper to enable bath taking. A big minus for a woman.
Stayed 2 nights in Mar 2024
Response from Manager on Apr 2, 2024
Hello Thierry,We appreciate your feedback on our hotel amenities. We're glad to hear you enjoyed our comfortable beds and spacious rooms. We apologize for any inconveniences with the lack of a bath stopper and encourage guests to reach out should they have specific needs for their stay. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

William

Good ser
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello William,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Travis

Great
Stayed 3 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Travis,We appreciate your feedback and value your opinion. If there are any specific aspects you would like to share for us to improve upon, please feel free to contact our management team directly. Thank you for choosing to stay with us.

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great and it was very clean…the only problem was the ac unit in the bedroom was leaking and was wet…we reported it and they offered to move us or give us towels for the mean time…so we took the towels because it was already late…overall great stay
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Ben, Thank you for sharing your experience with us. We appreciate your feedback and are glad to hear you had a great stay despite the AC issue. Our team is always ready to assist with any inconveniences reported. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Chelzie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about it. Will stay again!
Stayed 1 night in Mar 2024
Response from Manager on Mar 20, 2024
Hello Chelzie,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future for another wonderful experience.

10/10 Excellent

Laura, Sugar Land

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very big rooms, Thank you!
Stayed 4 nights in Mar 2024
Response from Manager on Mar 19, 2024
Hello Laura,We are thrilled to hear that you found our rooms clean and spacious. Our team works hard to ensure every guest's comfort is met. We appreciate your kind words and hope to welcome you back in the future.

8/10 Good

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and staff was great great place I love the mountains and hotel was clean and excellent this might sound jerk like the only thing I didn’t care for was the tv and cable it’s first hotel I couldn’t use Hulu or Netflix in and the cable kept lagging out
Stayed 1 night in Mar 2024
Response from Manager on Mar 17, 2024
Hello Christopher,We're delighted to hear you enjoyed your stay with us! Thank you for your feedback about our staff, cleanliness, and location. We appreciate your comments about the TV and cable service, as we are always looking for ways to improve. Your input helps us enhance the guest experience for future visits.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Manager on Mar 17, 2024
Hello Juan,Thank you for your feedback. We appreciate you taking the time to share your experience with us. We will take your comments into consideration for future improvements.

10/10 Excellent

Gianni

Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious room and looked great was also very clean and conveniently located
Stayed 1 night in Mar 2024
Response from Manager on Mar 15, 2024
Hello Gianni,We are pleased to hear that you enjoyed the spacious and clean room, as well as our convenient location. Your feedback is greatly appreciated, and we hope to welcome you back for another great stay in the future.

10/10 Excellent

Stuart

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel and breakfast. They actually had a warm pool and working hot tub.
Stayed 1 night in Mar 2024
Response from Manager on Mar 15, 2024
Hello Stuart,We are thrilled to hear that you enjoyed our hotel amenities, including the pool and hot tub. We appreciate your positive feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Jesus

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Feb 2024
Response from Manager on Mar 9, 2024
Hello Jesus,We are pleased to hear that you enjoyed your stay with us. Your satisfaction is our priority, and we hope to welcome you back in the future for another pleasant experience.

10/10 Excellent

erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here while in Ruidoso. Staff was frienfly and accommodating.
Stayed 2 nights in Feb 2024
Response from Manager on Mar 6, 2024
Hello erika, We are pleased to hear that you enjoyed your stay with us in Ruidoso. Our staff takes pride in providing friendly and accommodating service to all our guests. Your feedback is valuable to us, and we hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Ruby

Liked: Staff & service, property conditions & facilities
It was really pretty and clean. And the breakfast included was also great.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 28, 2024
Hello Ruby,We are delighted to hear that you enjoyed our hotel's cleanliness and breakfast offerings. Your positive feedback is greatly appreciated, and we hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Nishi

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were spacious and had everything needed. The pools were also heated during winter which was a plus.
Stayed 3 nights in Feb 2024
Response from Manager on Feb 24, 2024
Hello Nishi,We are delighted to hear that you enjoyed our spacious rooms and heated pools during your stay with us. We strive to provide a comfortable experience for all our guests. Should you need any assistance or have any future inquiries, please do not hesitate to reach out.

10/10 Excellent

Sarah

Stayed 2 nights in Jan 2024
Response from Manager on Mar 22, 2024
Hello Sarah,We're glad to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us. We hope to welcome you back again soon for another fantastic experience!

10/10 Excellent

Agapito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean. Staff was great and breakfast was excellent.
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Agapito,Thank you for your positive review! We're delighted to hear that you found our rooms clean, our staff great, and breakfast excellent. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Marcelo

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Marcelo,Thanks for staying with us. We are stoked to hear you had a wonderful experience during your stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excellent

Ollie

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Ollie,We are thrilled to hear that you had an excellent experience during your stay with us! It was a pleasure having you as our guest, and we hope to welcome you back soon for another wonderful stay!

10/10 Excellent

Yvonne

Stayed 2 nights in Jan 2024
Response from Manager on Mar 22, 2024
Hello Yvonne,We are delighted to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another great stay!

10/10 Excellent

Raul A

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and smells nice
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Raul A,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be super clean and with a pleasant scent. Our team takes great pride in maintaining a high standard of cleanliness for our guests' comfort. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Armando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on Jan 23, 2024
Hello Armando,Thank you so much for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience. We appreciate your positive rating and hope to have the pleasure of welcoming you back in the future. Please don't hesitate to reach out if there's anything else we can assist you with.

10/10 Excellent

Daniel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Hello Daniel,Thank you for staying with us! We're delighted to hear that you had a great experience at our hotel. We strive to provide exceptional service and it's wonderful to know that we met your expectations. If you have any further feedback or if there's anything else we can assist you with, please do not hesitate to reach out directly to us. We hope to welcome you back in the future!

8/10 Good

Jennifer

Stayed 2 nights in Jan 2024
Response from Manager on Feb 13, 2024
Hello Jennifer, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 Good

Cesar

Stayed 2 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello Cesar, Thank you for choosing to stay with us! We hope you had a wonderful experience at our hotel. If you have any feedback or suggestions, we encourage you to reach out to us directly so we can address any concerns you may have. We appreciate your support and hope to welcome you back in the future!

10/10 Excellent

Alissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice
Very clean. Beds are super comfy. It was nice to spend some time in the pool and hot tub after a day out in the snow. The staff is very nice and accommodating to my requests. The housekeepers went above and beyond with organizing my room while I was gone, which I didn’t expect at all. They went to the extent of folding my children’s blankets and arranging their stuffed animals on the bed for them. My kids were delighted. The cost of the stay was very affordable. Will return next time we’re in town
Stayed 2 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello Alissa,Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our hotel to be clean and our beds to be super comfy. We're glad you enjoyed the pool and hot tub after your snowy adventures. Our staff takes pride in providing excellent customer service and we're happy to hear that they were accommodating to your requests. It's great to hear that our housekeeping team went above and beyond to organize your room, making your stay even more enjoyable. We appreciate your kind words and look forward to welcoming you back on your next visit to town.

8/10 Good

Courtney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall really good!
Overall great stay. Comfortable bed, good water pressure and hot shower! A couple things that could use some attention: bathroom door made a very loud creak every time it was opened and shut, waking people if used during the night. The heater in the bedroom side did not work. We cranked the thermostat up to try and get it to kick on but it just blew cold air all night.
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Courtney,Thank you for choosing our hotel for your recent stay! We're glad to hear that you found our beds comfortable and enjoyed the water pressure and hot shower. We apologize for any inconvenience caused by the creaky bathroom door and the heater issue in the bedroom. Your feedback is valued, and we will share it with our maintenance team for further review. We appreciate your understanding and hope to welcome you back in the future for an even better experience.

10/10 Excellent

Miryam

Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Miryam,Thank you for choosing to stay with us! We're thrilled to hear that you had a great experience during your time at our hotel. We strive to provide exceptional service and a comfortable stay for all of our guests. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Janeth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on Jan 13, 2024
Hello Janeth,We're delighted to hear that you had a fantastic experience during your stay with us! We truly appreciate your kind words and are thrilled to know that everything met your expectations. Should you have any further suggestions or comments, please don't hesitate to reach out to us directly. We would love to welcome you back for another memorable stay in the near future.

10/10 Excellent

Ivan

Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Ivan,Thank you for choosing our hotel for your stay! We truly appreciate your positive rating and are thrilled to hear that you had a great experience with us. We look forward to welcoming you back in the future.

6/10 Okay

laidis

Traveled with family and small children, Traveled with family
Disliked: Staff & service
Stayed 3 nights in Jan 2024
Response from Manager on Jan 9, 2024
Hello laidis,We appreciate you choosing our hotel for your stay. We would love to hear about your experience and any areas where we can improve. Please feel free to reach out to us directly with any feedback you may have. We hope to have the opportunity to welcome you back in the future for a better experience.

10/10 Excellent

AMAIRANI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 2 nights in Dec 2023
Response from Manager on Jan 9, 2024
Hello AMAIRANI,Thank you for choosing our hotel for your stay. We're delighted to hear that you found our accommodations comfortable. We appreciate your feedback and hope to welcome you back in the future for another enjoyable experience.

10/10 Excellent

HETALBEN

Traveled with family and small children
Stayed 1 night in Jan 2024
Response from Manager on Jan 8, 2024
Hello HETALBEN,We're thrilled to hear that you had an excellent stay with us! We greatly appreciate your positive rating and we're glad that you enjoyed your time at our hotel. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Alejandro

Stayed 2 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Alejandro,We are thrilled to hear that you had such a positive experience during your stay at our hotel. We strive to provide exceptional service and it is always rewarding to receive such glowing feedback. If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back soon for another wonderful stay!

4/10 Poor

Leila

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend
Bathroom wall had some kind of gross stuff on it, it looked like feces or snot. The beds were very uncomfortable and pillows were tiny. For some reason the static electricity in the room was horrible and you got shocked just about anytime you touched anything, especially on the beds. At night you could see the sparks in the sheets.
Stayed 3 nights in Dec 2023
Response from Manager on Feb 1, 2024
Hello Leila, Thank you for sharing your feedback with us. We apologize for any discomfort you experienced during your stay. We take cleanliness and comfort seriously, and we assure you that we'll address your concerns with our housekeeping team. Regarding the static electricity, we will investigate the issue and address it appropriately. We appreciate your valuable input and hope to have the opportunity to provide a better experience for you in the future.

10/10 Excellent

Lilia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Our family stay at this hotel was great. The staff was friendly, especially the front desk attendant. The family suite was very clean. We really enjoyed our stay and would definitely recommend it to everyone.
Stayed 1 night in Dec 2023
Response from Manager on Feb 1, 2024
Hello Lilia,Thank you for taking the time to share your positive experience with us! We truly appreciate your kind words about our friendly staff and clean family suite. It's wonderful to hear that you enjoyed your stay and we are grateful for your recommendation. We hope to welcome you and your family back in the future for another great stay!

10/10 Excellent

lester

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Dec 2023
Response from Manager on Jan 2, 2024
Hello lester,Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. Our team works hard to ensure every guest has a great experience. We hope to welcome you back in the future for another wonderful stay.

10/10 Excellent

Pamela

Stayed 1 night in Dec 2023
Response from Manager on Feb 1, 2024
Hello Pamela,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. Should you have any further feedback or if there is anything else we can assist you with, please feel free to reach out to us directly. We hope to welcome you back in the near future for another exceptional stay.

10/10 Excellent

Maxie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Maxie,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. If you have any further feedback or suggestions, please feel free to reach out to us. We greatly appreciate your support and hope to welcome you back soon.

10/10 Excellent

Abel

Stayed 3 nights in Dec 2023
Response from Manager on Dec 30, 2023
Hello Abel,Thank you for choosing our hotel! We are delighted to hear that you had such a wonderful experience during your stay. We truly value your satisfaction and hope to have the pleasure of welcoming you back in the future.

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable hotel
Overall great place to stay. They have free breakfast, spacious rooms, and a pool with a hot tub. The hotel smells amazing, and is very clean. We had a minor incident when I asked the lady at the front counter for a mop because my son spilled hot chocolate during breakfast. The lady at the front counter was on her phone watching videos and didn’t even notice me standing there saying excuse me. The lady helping with the breakfast was so sweet, and did a great job keeping everything stocked.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 24, 2023
Hello Elizabeth,Thank you for your recent stay and for sharing your feedback. We're delighted to hear that you enjoyed our complimentary breakfast, spacious rooms, and pool with a hot tub. We apologize for the incident at the front counter, and we appreciate your understanding during this isolated event. We'll make sure to address this internally to ensure our guests receive prompt and attentive service. We're glad the breakfast hostess provided excellent service and kept everything stocked. We look forward to welcoming you back for another great stay in the future.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer (or remodeled) hotel. Beds are comfortable. Hot tub was hot & clean, as was the pool. No complaints.
Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Mark,Thank you for choosing our hotel for your stay! We're delighted to hear that you found our beds comfortable and enjoyed our clean and well-maintained hot tub and pool facilities. We appreciate your positive feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Jo

Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Jo,We appreciate you choosing our hotel for your stay and giving us a perfect rating! We are thrilled to hear that you had a fantastic experience with us. We hope to have the pleasure of welcoming you back in the future!

10/10 Excellent

Edwin

Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Hello Edwin,Thank you for choosing to stay with us! We're thrilled to hear that you had a fantastic experience during your time at our hotel. Our team takes great pride in providing exceptional service, and we're delighted that we exceeded your expectations. Should you have any future travel plans, we would love to welcome you back for another wonderful stay.

10/10 Excellent

Edwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Dec 21, 2023
Hello Edwin,Thank you for choosing our hotel for your stay! We appreciate your positive rating and hope that you had a great experience with us. We look forward to welcoming you back again in the future!