Ratings based on 151 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
83% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Ruidoso, New Mexico

location of the hotel is good

Posted Jul 22, 2015
Pros: The swimming pool
Cons: You could have posted on the website that the hotel was under renovation.
Location: Horse racing, shops and good restaurants.
the hotel is under renovation. No sofa in my room, my son got stuck in the elevator, the stairways are under construction, carpeting missing in hall way. The staff could not keep up with customers needs, example eggs, sausage, and pancakes. The exercise room was not ready. No hand rail for ramp to pool. All lobby furniture missing. It was one big empty lobby.
2 out of 5
by A verified traveler

Unfinished

Posted Jun 3, 2015
The hotel is being remodeled, and I was told that our room would be ready even with the remodel, but it wasn't complete. Everyone was nice, free hot breakfast the next morning was good, but the room was really unfinished.
3 out of 5
Recommended
for Couples
by Christopher from Odessa

Under construction

Posted May 27, 2015 on Hotels
The room was average. But the rest of the hotel was under construction. The place didn't even look open when we pulled up. Wouldn't mind staying there again but not until the renovations are complete!
5 out of 5
Recommended
for Getaway With Friends
by D. Clifford from New Smyrna Beach, Florida

Good time in the mountains

Posted May 22, 2015 on Hotels
Fine staff - good sized rooms - reasonable pricing - easy access to local restaurants and shops.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 13, 2015
The hotel was under renovations but it was clean and we had no problems.
4 out of 5
Recommended
for Everyone
by A verified traveler from EL PASO

CONSIDERING HOTEL IS BEING RENOVATED, IT WAS OK

Posted Apr 6, 2015
Pros: The cleanlyness
Cons: ADD GRILLS OUTSIDE THE LAWN OF THE HOTEL LIKE THE HOTEL NEXT TO THIS ON HAS
Location: ALL WAS GREAT
We've stayed in this hotel a couple of times, considering it is under renovation, it wasn't too bad, we were disapointed becuase we couldn't use the pool, but the service was great as well as the rooms.
4 out of 5
Recommended
for Business Travelers
by Helenmarie from Deming

Ruidoso weekend

Posted Apr 3, 2015 on Hotels
It was under construction but all went very well & the breakfast was delicious especially the pancakes out of that machine
2 out of 5
by A verified traveler from El Paso

Hotel under construction

Posted Mar 30, 2015
Pros: N/A
Cons: N/A
Location: N/A
The hotel is under construction and not all the amenities offered had been available, it was no note when at the time of reservation. Also there were construction workers all over the place. The staff was ok, therefore it was not as uncomfortable as it could had been.
2 out of 5
Recommended
for Families
by Adriana from México

Condiciones actuales del hotel

Posted Mar 24, 2015 on Hotels
El hotel esta en remodelación y no tiene muchos servicios
2 out of 5
by A verified traveler from El paso TX

Out dated hotel

Posted Mar 23, 2015
One reason for booking this hotel was for indoor pool, which is being remodel. The room was out dated. The bath room was out dated and cracked all over the bathroom. The toilet was in the dry walk and vanity was at your knees. The cleaning was OK. Have the cleaning screw moved the nightstand and clean. The iron board need cleaning and iron. The bed are very uncomfortable. My family will not return. The best parts of the hotel are free breakfast and heating and cooling unit.