Ratings based on 151 Verified Reviews
They paid and stayed. We double-checked.
3.7 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
by A verified traveler from Ruidoso, New Mexico
location of the hotel is goodPosted Jul 22, 2015
Pros: The swimming pool
Cons: You could have posted on the website that the hotel was under renovation.
Location: Horse racing, shops and good restaurants.
the hotel is under renovation. No sofa in my room, my son got stuck in the elevator, the stairways are under construction, carpeting missing in hall way. The staff could not keep up with customers needs, example eggs, sausage, and pancakes. The exercise room was not ready. No hand rail for ramp to pool. All lobby furniture missing. It was one big empty lobby.
by A verified traveler
UnfinishedPosted Jun 3, 2015
The hotel is being remodeled, and I was told that our room would be ready even with the remodel, but it wasn't complete. Everyone was nice, free hot breakfast the next morning was good, but the room was really unfinished.
for Couplesby Christopher from Odessa
Under constructionPosted May 27, 2015 on Hotels
The room was average. But the rest of the hotel was under construction. The place didn't even look open when we pulled up. Wouldn't mind staying there again but not until the renovations are complete!
for Getaway With Friendsby D. Clifford from New Smyrna Beach, Florida
Good time in the mountainsPosted May 22, 2015 on Hotels
Fine staff - good sized rooms - reasonable pricing - easy access to local restaurants and shops.
for Everyoneby A verified traveler
Posted Apr 13, 2015
The hotel was under renovations but it was clean and we had no problems.
for Everyoneby A verified traveler from EL PASO
CONSIDERING HOTEL IS BEING RENOVATED, IT WAS OKPosted Apr 6, 2015
Pros: The cleanlyness
Cons: ADD GRILLS OUTSIDE THE LAWN OF THE HOTEL LIKE THE HOTEL NEXT TO THIS ON HAS
Location: ALL WAS GREAT
We've stayed in this hotel a couple of times, considering it is under renovation, it wasn't too bad, we were disapointed becuase we couldn't use the pool, but the service was great as well as the rooms.
for Business Travelersby Helenmarie from Deming
Ruidoso weekendPosted Apr 3, 2015 on Hotels
It was under construction but all went very well & the breakfast was delicious especially the pancakes out of that machine
by A verified traveler from El Paso
Hotel under constructionPosted Mar 30, 2015
The hotel is under construction and not all the amenities offered had been available, it was no note when at the time of reservation. Also there were construction workers all over the place. The staff was ok, therefore it was not as uncomfortable as it could had been.
for Familiesby Adriana from México
Condiciones actuales del hotelPosted Mar 24, 2015 on Hotels
El hotel esta en remodelación y no tiene muchos servicios
by A verified traveler from El paso TX
Out dated hotelPosted Mar 23, 2015
One reason for booking this hotel was for indoor pool, which is being remodel. The room was out dated. The bath room was out dated and cracked all over the bathroom. The toilet was in the dry walk and vanity was at your knees. The cleaning was OK. Have the cleaning screw moved the nightstand and clean. The iron board need cleaning and iron. The bed are very uncomfortable. My family will not return. The best parts of the hotel are free breakfast and heating and cooling unit.