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Reviews of JetPark Hotel Hamilton Airport

4 out of 5
JetPark Hotel Hamilton Airport
201 Airport Road, RD2, Rukuhia

Reviews

8.2

Very Good

Rating 10 - Excellent. 137 out of 365 reviews" "
Rating 8 - Good. 138 out of 365 reviews" "
Rating 6 - Okay. 66 out of 365 reviews" "
Rating 4 - Poor. 14 out of 365 reviews" "
Rating 2 - Terrible. 10 out of 365 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Cody

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife got food poisoning from the squid and I'm not happy at all after laying so much! How can you remedies this?
Stayed 1 night in Apr 2024

8/10 Good

Jacob

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 2 nights in Mar 2024
Response from Ashlyn on Mar 27, 2024
Thank you Jacob. Hope to see you again.

8/10 Good

Reanin

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Was a lovely place, unfortunately the gym and sauna wasn't available and the pool was to cold to go in but was a nice quiet spot, the breakfast was lovely, my son and i would definitely come back
Stayed 1 night in Mar 2024
Response from Ashlyn on Mar 27, 2024
Thank you Reanin for your review. We do apologize for the gym and sauna not being available, however, do try it next time you are here as we are having a brand new Sauna and the gym has been refurbished.

8/10 Good

Roger

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No milk on arrival and rubbish in a bin, but both remedied quickly. Quite noisy (road noise)
Stayed 1 night in Mar 2024
Response from Ashlyn on Mar 27, 2024
Our sincere apologies Roger for the unpleasant experience.

10/10 Excellent

David, New plymouth

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean with a modern feel to it. The little touches such as the farm fresh milk add the finishing touches. They also take their responsibility to the environment seriously.
Stayed 1 night in Mar 2024
Response from Ashlyn on Mar 27, 2024
Thank you David for the wonderful review. We hope to see you again.

6/10 Okay

Sarah

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff were amazing and made the stay. Unfortunately worst sleep ever due to people walking upstairs and coming down to smoke/vape in designated area but door kept slamming shut all night.
Stayed 1 night in Mar 2024
Response from Ashlyn on Mar 11, 2024
Kia Ora Sarah,Thank you for staying with us and for the review. We are so sorry for the experience you had with the movements at night. In future, do alert the reception so they can check on the movement and control it as much as we can. We hope to see you again. Kind regards,Ashlyn Nair

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable. Good location.
Stayed 1 night in Feb 2024
Response from Ashlyn on Mar 5, 2024
Kia Ora Maureen,Thank you for your review and we are glad you enjoyed your stay with us. We hope to see you again. Kind regards,Ashlyn Nair

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the price
Stayed 1 night in Mar 2024
Response from Ashlyn on Mar 5, 2024
Kia Ora Chris,Thank you for your review and we hope to see you again soon. Kind regards,Ashlyn Nair

8/10 Good

Robyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There wasnt much choice left in hot food for breakfast at 9am, and what was there was a bit dried up. The cricket's were annoying even though we had our windows shut they still got in somehow maybe through bathroom fan system as quite a few in the bathroom.The hotel was clean and comfortable with lots of little extras. Parking was good. Nicely decorated.
Stayed 1 night in Feb 2024
Response from Ashlyn on Mar 5, 2024
Kia Ora Robyn,Thank you for your review. We sincerely apologize for the inconvenience caused. We hope to see you again. Kind regards,Ashlyn Nair

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, great staff, and very quite considering right next to the airport
Stayed 1 night in Feb 2024
Response from Ashlyn on Feb 10, 2024
Kia Ora Luke,Thank you for staying with us and leaving a review. We look forward to welcoming you back soon. Kind regards,Ashlyn Nair

10/10 Excellent

Warren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in one of the larger regional airports. Simple and good quality.
Stayed 1 night in Jan 2024
Response from Jetpark reception on Jan 28, 2024
Thank you so much for taking the time to review us after your stay, and we are glad to hear you enjoyed your stay. Looking forward having you stay again!

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ashlyn on Jan 15, 2024
Thank you Renee

10/10 Excellent

William

Stayed 1 night in Jan 2024
Response from Ashlyn on Jan 8, 2024
Thank you

8/10 Good

alvin

Stayed 1 night in Jan 2024
Response from Ashlyn on Jan 8, 2024
Thank you

8/10 Good

John, Westlake

Stayed 2 nights in Dec 2023
Response from Ashlyn on Jan 5, 2024
Kia Ora John,Thank you for rating us.

8/10 Good

Graham

Stayed 1 night in Dec 2023
Response from Ashlyn on Jan 8, 2024
Thank you

10/10 Excellent

Salevao

Traveled with partner
Liked: Staff & service, amenities
No issues
Stayed 1 night in Dec 2023
Response from Jetpark reception on Dec 17, 2023
Hi Salevao,Thank you for your wonderful feedback, we hope to see you again soon.

2/10 Terrible

David

Stayed 1 night in Dec 2023
Response from Jetpark reception on Dec 16, 2023
I am very sorry to hear you had a terrible stay. May I ask what made your stay so, and what we can do to ensure you have a better stay in the future?

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport, clean and tidy. Handy having the bar onsite. Was very quiet.
Stayed 1 night in Dec 2023
Response from Jetpark reception on Dec 17, 2023
Kia ora Jennifer,We appreciate your wonderful feedback and hope to see you again soon.

8/10 Good

David

Stayed 1 night in Dec 2023
Response from Jetpark reception on Dec 17, 2023
Kia Ora David,Thank you for this excellent rating. We hope to see you again soon.

6/10 Okay

Ian

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Good location
Overnight stay. More than suitable and a good location between Auckland and New Plymouth. Perhaps spread guests out more as some noise from other guests.
Stayed 1 night in Nov 2023
Response from Raj on Dec 7, 2023
Kia Ora, thank you for taking time to review your recent stay with us at Jet Park Hotel – Auckland Airport. We look forward to welcoming you back again soon when you are next in Auckland. Kind Regards Raj Duty Manager Jet Park Hotel – Auckland Airport

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place to stay
I was trying to get accommodation in Cambridge and was all booked out . I thought i would try jet park and very surprised. Im so happy with the plce i will book there anytime i go south . Amazing thanks for providing a clean and decent place to relax
Stayed 1 night in Nov 2023
Response from Jetpark reception on Nov 30, 2023
Hi Ivan,We appreciate your wonderful feedback and hope to see you again soon.Kind regards,

10/10 Excellent

Tapai Feagiai

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from Jetpark reception on Nov 30, 2023
Hi Tapai, Thank you for this awesome rating.

10/10 Excellent

Adam

Stayed 1 night in Nov 2023
Response from Jetpark reception on Dec 17, 2023
Kia Ora Adam,Thank you for this awesome rating. We hope to see you again soon.

10/10 Excellent

Dave

Stayed 3 nights in Nov 2023
Response from Raj on Dec 7, 2023
Kia Ora, thank you for taking time to review your recent stay with us at Jet Park Hotel – Auckland Airport. We look forward to welcoming you back again soon when you are next in Auckland. Kind Regards Raj Duty Manager Jet Park Hotel – Auckland Airport

10/10 Excellent

Mei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and excellent customer service
Stayed 1 night in Nov 2023
Response from Ashlyn on Nov 16, 2023
THank you

10/10 Excellent

Luke

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could not fault this wonderful place, i like to call it a resort! It was modern, it had everything you need, all guest accessible amenities were clearly labelled and instructed, the place was PRISTINE, that means the whole complex too, the grounds the gardening, everything. And if i start on the absolute friendliest and most helpful staff members on the planet, then i won't have enough room to type ;) such a lobela!
Stayed 1 night in Nov 2023
Response from Ashlyn on Nov 16, 2023
Kia Ora Luke,Thank you for all the compliments. We are so happy that you had a wonderful stay with us and look forward to seeing you again.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Ashlyn on Nov 16, 2023
Thank you

8/10 Good

Barbara

Pity TV reception was dodgy,
Stayed 1 night in Oct 2023
Response from Ashlyn on Nov 16, 2023
We are sorry about the TV issue. This has been solved now.

6/10 Okay

Craig

Stayed 2 nights in Oct 2023
Response from Ashlyn on Nov 16, 2023
Thank you

8/10 Good

Grant

Stayed 2 nights in Oct 2023
Response from Ashlyn on Nov 16, 2023
Thank you

10/10 Excellent

Kelsi

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a wonderful place to stay and conveniently located next to Mystery Creek for events. Not my first time staying here and won’t be my last. Super clean and usually quiet. Highly recommend!
Stayed 2 nights in Oct 2023
Response from Jetpark reception on Oct 23, 2023
Hello, Kelsi. Thank you for your wonderful feedback, it is always a pleasure to have you stay with us, and we hope to see you again soon.

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here before a few years ago now. Still a great place with great access and facilities. Would highly recommend to all. My first place to choose all the time when in Hamilton..AAA
Stayed 1 night in Oct 2023
Response from Jetpark reception on Oct 20, 2023
Kia Ora Mark, We appreciate you taking the time to provide this awesome feedback. We delighted to hear that your stay with us was excellent, and we look forward to having you return soon.

10/10 Excellent

GRAHAM

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Golf Trip
Great to stay somewhere so handy to Tieke Golf Course. Clean, great parking and with a restaurant - ticked a lot of boxes 😊
Stayed 1 night in Oct 2023
Response from Ashlyn on Oct 17, 2023
Kia Ora Graham,So wonderful to hear that you had a great stay with us :) We look forward to seeing you again. Kind regards,Ashlyn Nair

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and comfortable and a convenient location for us.
Stayed 1 night in Oct 2023
Response from Jetpark reception on Oct 15, 2023
Kia ora katie,Thank you for taking the time to give us this amazing feedback. We look forward to welcome you back soon.

10/10 Excellent

hakamjit

Stayed 1 night in Oct 2023
Response from Ashlyn on Nov 16, 2023
Thank you

6/10 Okay

Maria

Traveled with partner
Liked: Cleanliness, staff & service
Great staff, smelly around the tennis court area. Restaurant food was good. Noisey neighbours with loud music that kept my husband awake till 3am but we didn't make a complaint
Stayed 1 night in Oct 2023
Response from Jetpark reception on Oct 15, 2023
We appreciate you taking the time to provide us with feedback, and we sincerely apologize if your visit with us wasn't entirely positive. Given that we have a duty manager on site and are open around-the-clock, we wish that this issue had been handled at the time it occurred. We look forward to your future stay with us, and we guarantee to provide you with the greatest experience possible.Warm regards,

10/10 Excellent

Neil

Stayed 1 night in Sep 2023
Response from Jetpark reception on Oct 2, 2023
Kia Ora Neil,Thank you for giving us a perfect rating. We look forward to welcoming you back soon.

8/10 Good

Terese

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jetpark reception on Oct 2, 2023
Kia Ora Terese,Thank you for giving us a perfect rating.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and modern. Extra special touches like king size bed. Bath dressing gowns. Sky TV. Coffee machine with coffee capsules. Extra bathroom goodies. So quiet. Restaurant had yummy food. Staff were lovely. We will definitely be back again! A
Stayed 1 night in Sep 2023
Response from Ashlyn on Oct 1, 2023
Kia Ora Robert,We are so delighted to read your review and know that you had a wonderful stay with us. We look forward to welcoming you back soon.

10/10 Excellent

Fay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasure to stay with easy access.
Stayed 1 night in Sep 2023
Response from Ashlyn on Sep 24, 2023
Thank you Fay for your review. We look forward to welcoming you back.

10/10 Excellent

Debbie

Stayed 1 night in Sep 2023
Response from Ashlyn on Oct 13, 2023
Thank you Debbie

8/10 Good

Karen

Stayed 1 night in Sep 2023
Response from Jetpark reception on Sep 16, 2023
Kia Ora Karen,Thank you for giving us a perfect rating.

10/10 Excellent

Kai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Ashlyn on Sep 15, 2023
Kia Ora Kai,Thank you for giving us a perfect rating.

10/10 Excellent

Vicky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were great
Stayed 2 nights in Sep 2023
Response from Jetpark reception on Sep 18, 2023
Kia Ora Vicky,Thank you for the perfect rating. We glad to heard that you had a wonderful stay with us. We look forward to seeing you back in the near future. Kind regards,Jetpark Reception

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk service on arrival was fabulous. Friendly, professional and helpful when we arrived later than expected and tired. Room was easy to find, clean, warm and quiet and just what we needed.
Stayed 1 night in Sep 2023
Response from Ashlyn on Sep 13, 2023
Kia Ora Brenda,Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay with us. Hope to welcome you back soon.Kind regards,Ashlyn Nair

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Our stay was amazing. Receptionist was so nice to us. I'll come back for sure.
Stayed 1 night in Aug 2023
Response from Jetpark reception on Aug 28, 2023
Kia ora Elizabeth, Glad to hear that you had a great stay and thank you for the wonderful rating. We look forward to welcoming you back soon.

10/10 Excellent

graeme

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
rooms were clean and tidy and the staff very helpful
Stayed 1 night in Aug 2023
Response from Ashlyn on Aug 27, 2023
Kia Ora Graeme,Thank you for your review. We look forward to welcoming you back soon.

10/10 Excellent

Craig

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2023
Response from Ashlyn on Aug 27, 2023
Thank you Craig for rating us.

10/10 Excellent

Bevin

Liked: Cleanliness, staff & service
Had everything i needed, including a restaurant where i didn't need to go anywhere else.
Stayed 1 night in Aug 2023
Response from Jetpark reception on Aug 25, 2023
Kia Ora Bevin,Thank you for the perfect rating. We glad to heard that you had a wonderful stay with us. We look forward to seeing you back in the near future. Kind regards,Jetpark Reception