Ratings based on 523 Verified Reviews

4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Unless you're a partier...

Posted Nov 21, 2017
Our room faced the center of the open area and was very close to where the live music was playing every night. It was extremely loud and kept us awake until late every night. Our other family was just across the hall and couldn't hear it.
Comment from Hotel Management
Nov 24, 2017 by Scott, Hotel Management
Dear Dori, I am sorry that you did not come to us as we would have tried to relocate your room. The band goes until 10:30 which is usually early enough for folks on vacation.
4 out of 5
Recommended
for Everyone
by A verified traveler

Spectacular service

Posted Nov 19, 2017
Pros: The staff were so friendly and helpful!
Cons: More adult activities, renovations to rooms, and local artwork would have made the place stand out
Location: There were many excursions offered, but we spent the majority of our time on the resort
Our rooms were a bit out dated and located near the kitchen facility, which was noisy at times, however it was nice to be away from entertainment. The staff were truly spectacular and the facility had everything you needed for children of all ages. I would have liked more activities for adults. Texas hold 'em was great and bingo was fun but brief.
Comment from Hotel Management
Nov 20, 2017 by Scott, Hotel Management
Dear Guest, thank you so much for staying with us at Jewel Runaway Bay. I am glad to hear that you enjoyed yourselves.
1 out of 5
by A verified traveler from New York

Worst Vacation

Posted Nov 12, 2017
This was the worst vacation. Staff not very friendly. Food was horrible. Not enough variety of meat, bread, rolls. They had yogurts hidden so each time we have to ask for it. Worst buffet ever compare to other restort that we ever stay. If something was out they were not adding new portions. Poor quality of food for kids in kids corner. Not enough towels in the room. I can't understand how this resorts has such a good reviews.
Comment from Hotel Management
Nov 14, 2017 by Scott, Hotel Management
Dear guest I am so sorry that you did not bring any of this to our attention. I am surprised that you did not enjoy the kids food section as most adults do.
5 out of 5
Recommended
for Families
by A verified traveler from new jersey

Great hotel for families and people beaches lovers

Posted Nov 11, 2017
Pros: The beach its the best
Love the hotel, its small so not to much walking, the beach its excellent clear water; beautiful color fishes and corals. Myson love the water park and all the kids activities. The hotel its old but very well maintained, and the sfall is very friendly. Can wait to go back
Comment from Hotel Management
Nov 13, 2017 by Scott, Hotel Management
Dear Catalina, thank you so much for staying with us at jewel runaway bay. Please come back soon.
1 out of 5
by A verified traveler from Canada

Terrible Food Practices

Posted Nov 7, 2017
Multiple people in our party (8 people) all got food poisoning for the duration of our trip. Cross contamination is rampant, and so is cooked food sitting on countertops. Horrible food practices ruined this experience completely. Had money stolen by staff, from our room. Lifeguards are great though.
Comment from Hotel Management
Nov 13, 2017 by Scott, Hotel Management
Dear T, thank you for staying with us. I assure you that all of our staff have their food certification licenses and that our food handling practices are in keeping with the laws of Jamaica and the world. We stress at the front desk then again in the room by bellman and again with a sign on the back of the room door about locking your safe. I assure you that no one can go into a locked safe. thanks again
5 out of 5
Recommended
for Everyone
by A verified traveler from BC Canada

Great hotel!

Posted Oct 27, 2017
Pros: Everything!
Cons: Bathroom door needs to be more than a frosted door. Privacy an issue.
Location: Beautiful beach, not to far for excursions.
Our family stayed here for 4 nights and we wished we had more time. The amenities were awesome! So many things to do, there is always an opportunity to join in something fun. The staff are fabulous, super friendly. Arts and crafts with Clive was a highlight for me! Water park was lots of fun for the kids and adults. Pools were great. So many restaurant and food choices, food was very tasty. Rooms were comfy and nice. Bathroom door was strange but oh well. Included water activities were perfect. Great resort with fabulous staff!
Comment from Hotel Management
Nov 9, 2017 by Scott, Hotel Management
Dear Brandi, thank you so much for staying with us at Jewel Runaway Bay. Scott
3 out of 5
by A verified traveler from RD

Good for kids -no high expectations

Posted Oct 17, 2017
It was ok but needs to update the rooms and facilities,,, they need to clarify the "waterview room" mine was a garden view, not happy because I'd not pay for that.... the food was ok ...not many options and the restaurant were full of mosquitoes and fly was horrible to eat like that... the water park was great fir kids
Comment from Hotel Management
Nov 9, 2017 by Scott, Hotel Management
Dear Mariel, thank you so much for review. Please know that our waterview rooms are partial view of the sea or view of the pool. I am sorry that you did not find any food options in the 7 restaurants that we have.
3 out of 5
by A verified traveler

Nice for families

Posted Oct 10, 2017
Pool bar was open to children therefore not really conducive for drinking and was not maintained well. Food was not great. Not well seasoned. Little variety and not many Caribbean options. Was ok and I had a good time because of my travel group dynamic but will not stay here again
Comment from Hotel Management
Nov 9, 2017 by Scott, Hotel Management
Dear guest, A lot of times when you do not choose a resort for yourself you tend not to like the resort. We are a family resort with children. We have 7 restaurants with many options. thanks again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Jamaica

Posted Oct 2, 2017
Pros: Beach was great
Cons: Food was a little on the salty side
Location: Good location right off the main road. About 1hr drive from Mobay airport
Stayed for four nights. Good family resort. I stayed in room behind the waterpark. Quiet at night and room was average but clean. A/C unit a little loud during the night. Food was good with a decent variety, including Jamaican cuisine. Staff were welcoming and friendly. Highlight is the beach, one the best of any resort outside of Negril. Nice stay for a family or even couples.
Comment from Hotel Management
Nov 9, 2017 by Scott, Hotel Management
Dear Lenworth, thank you for your kind words on jewel Runaway bay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta Georgia

Fantastic family vacation

Posted Sep 27, 2017
I will start this review by saying this is super fantastic wonderful place for a family. If you're expecting a Ritz-Carlton or a Four Season Hotel this is not it. The grounds the beach the restaurants the food it's truly what makes it a fantastic place. My lower rating was for the room that we stayed in the hallways the general just a little bit older and outdated but everything outside grounds water park to beach it's phenomenal. We stayed in the 2000's block the middle building. Was toward the front office away from the beach. So a room closer to the beach will be very loud room because entertainment is in the mail buffet restaurant. So if u have little ones to sleep early or if u are a early sleeper you will hate the rooms that are close to the restaurant. Second floor is the best in my opinion. Enjoy.
Comment from Hotel Management
Nov 9, 2017 by Scott, Hotel Management
Dear Silvia, thank you so much for your feedback on Jewel Runaway Bay.