Ratings based on 504 Verified Reviews

4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 8, 2017
LOVED IT. bed was shaky but overall everything was great
Comment from Hotel Management
Sep 8, 2017 by Scott, Hotel Management
Dear Dque, thank you for staying with us at Jewel Runaway Bay. I hope you told us about the bed while you were here so we fixed it.
4 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Pleasant atmosphere at a good resort

Posted Sep 4, 2017
Pros: No high rise, all low level and spread out, with great views of the sea.
Cons: Bedrooms do need up grading.
Location: Close to Dunns River,
Just come back from the jewel runaway bay, a very relaxing holiday, with well kept grounds, lovely staff, a great beach with plenty of loungers. Good selection of foods available. The water park was fun too. Bedrooms could do with an upgrade though.
Comment from Hotel Management
Sep 8, 2017 by Scott, Hotel Management
Dear Anon, thank you so much for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from milford, ct

Great Vacation

Posted Aug 29, 2017
This was great vacation. All staff encountered were pleasant, courteous and attentive. Rooms spacious and clean. Stocked refrigerators. The food scene is wonderful; lots of choices and very tasty. Very creative service in the Platinum and Jade restaurants. Awesome kids, teens and tweens activities. The waterpark is off the hook. The only improvement I think is necessary as soon as possible is for the hotel to put mosquito screen over the vent in the shower that was open to the outside. I liked the fact that there was fresh air circulating but it also gave the mosquitos an access to your room Already planning next visit
Comment from Hotel Management
Sep 1, 2017 by Scott, Hotel Management
Dear Alis Mom thank you so much for staying with us at JRB as well as your feedback.
4 out of 5
Recommended
for Families
by A verified traveler from New Jersey

Family oriented with a beautiful beach

Posted Aug 25, 2017
Pros: The size of the hotel was perfect, compact and location of all the facilities were thought through. The beach and Jacuzzi were the best.
Cons: The beach towels sometimes were lacking.
Location: This hotel is not near anything that you can walk to. All destinations required transportation which is not cheap.
It was a relaxing stay. The property is green and well maintained. Plenty of shade on the beach. The coral reef is right there so you could enjoy snorkeling. The water park is small, but very cute and our son had lots of fun there. They entertain kids and teens with numerous activities: laser tag, sail boat ride, pool and lawn games, bon fire on the beach, dive in movie. We enjoyed a Jacuzzi as well. There is also two big pools, one of them infinity. Everything worked in the room perfectly: the show, the air conditioner. The fridge restocked with soft drinks and water daily. The beds were made twice a day. We ate at the buffet in the morning and most lunches, used their restaurants for dinners. Only Japanese restaurant required a reservation for hibachi dinner, but we did not like it. Platinum restaurant had unique presentations of the mediocre food. Italian worked the best for us.
Comment from Hotel Management
Aug 25, 2017 by Scott, Hotel Management
Dear guest thank you for your feedback on Jewel Runaway Bay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Great Resort! HIGHLY RECOMMEND!!

Posted Aug 12, 2017
Pros: Everything!
Location: There is a tour assistance desk right when you walk into the lobby!
My review is late, by a few years, but I felt I needed to leave one! My husband and I stayed here for a week in October of 2015. It was our first out of country vacation together, as well as our first time to Jamaica. I wasn't sure what area was best to stay in, but we knew we didn't want Montego Bay or Ocho Rios due to the cruise ship ports. I randomly came across this resort on Expedia and it was kind of in between both cities, so I thought it would be perfect. AND it was! The staff were all super nice! The food was good and so were the alcoholic beverages! We absolutely LOVED the Pina Coladas! The tour desk was a plus! We didn't plan any off site excursions before hand and they were super helpful. We ended up doing the Bob Marley tour (LOVED), a day trip to Negril (beautiful!), and then a shopping tour to Ocho Rios! The beach at this resort was nice! They offer free snorkeling equipment, which was awesome. I would recommend bringing your own though, since they are a little worn. They also rent out other water sports as well. Our favorite part was the waterpark! It was never too busy. It has its own snack bar, so there was no need to leave to get lunch! I would highly recommend this resort!!
Comment from Hotel Management
Aug 19, 2017 by Scott, Hotel Management
Dear Brittany, Thank you so much for you review. It is time to come back again.
4 out of 5
Recommended
for Families
by A verified traveler from NY

awesome family vacation spot with kids club

Posted Jul 25, 2017
Pros: the water park and kids clubs
Cons: none
this place was perfect for a family vacation with little children. the activities and location were ideal for safety and convenience
Comment from Hotel Management
Jul 28, 2017 by Scott, Hotel Management
Dear Trudy, thank you so much for staying with us at Jewel Runaway Bay. Come back soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from California

Great resort, but room issues

Posted Jul 22, 2017
I took my daughter to Jamaica to celebrate her high school graduation. We were greeted by the staff upon arrival and check-in was pretty swift. When I arrived at my room, I found the toilet would not flush properly. I went to front desk to request to be moved to another room. I was told there were no more rooms and they would send an engineer to repair the toilet. He came but said it was a special way to flush it. Really? After unsuccessful attempts to flush the toilet over the next 2 days, I asked for the manager. I told him about the toilet as well as the big red fire ants crawling underneath my door. He told me there was one one room available but I had to pay $100/nt extra. When I said No, he said that he would send someone to fix the toilet again. That guy never came. So 2 days later Concierge called to make sure I was happy. I told him the issue and they sent 2 people to fix the toilet but still no success. Two days later I receive a call from a different manager asking if I wanted to be moved. I was leaving the next day so I said No. He offered $100 room credit for my inconvenience. The problems with the toilet and the ants were very inconvenient. I wish the manager had rectified the situation earlier in my stay. Aside from this, the hotel is very beautiful and the staff is excellent and made me forget the room issues. The water sports were great also as well as the pretty beach. I would recommend this Resort as long as they rectify the issues I had.
Comment from Hotel Management
Jul 28, 2017 by Scott, Hotel Management
Dear Tammy. Thank you for staying with us. Glad that you had a good time. Sorry that the toilet handle was sticking it was a little hard to flush. Thanks again.
4 out of 5
Recommended
for Families
by A verified traveler from New Jersey

Posted Jul 7, 2017
Pros: nice beach; always chairs in sun and shade open
Cons: more activities around pool and bar for fun
Location: short cab ride to many attractions; we did two and liked them both
Check in was slow to say the least; most of the workers friendly but a few (especially at lobby bar) very slow and could careless if you were there. Overall the stay was wonderful and relaxing; kids had fun. I would have live more activities that got people involved.
Comment from Hotel Management
Jul 29, 2017 by Scott, Hotel Management
Dear Jodi, thank you for your feedback.
3 out of 5
by A verified traveler from FLORIDA

Customer service excellent

Posted Jun 29, 2017
Pros: Pleasant customer service and buffet area servers. Very nice water park. free airport pick-up
Cons: different food choices, not the same food especially at breakfast. enough heat to keep the food in the buffet area hot. Add some more lights outside.
Location: Plenty do do around town. just be cautious.
excellent customer service staff, they tries their best,, not impressed with the food, not a suitable hotel for someone with poor vision, grounds too dark at night, not a lot of food choices compared to other resorts I have been to. toilet space very uncomfortable. buffet area has too many flies, most time the food is too cold. Water park very nice. reggae band did a wonderful job.
Comment from Hotel Management
Jul 1, 2017 by scott, Hotel Management
Dear Miss B, thank you for your feedback we will certainly work on all areas mentioned. I am glad to hear that you enjoyed our customer service and waterpark. I assume that my chefs were able to make the food to your liking once asked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Central Florida

Amazing all inclusive for the family!

Posted Jun 23, 2017
Pros: STAFF WERE AMAZING!!! Variety of kids activities, rooms had ample space and were nicely kept
Cons: No Tennis pro during our stay and old tennis balls for first part of our trip. We loved Joe at Jewel Dunns Resort and were expecting the same here.
Location: Dunn's river falls, Konoko Falls Botanical Garden...Feed the birds! Mystic mountain was fun, takes a long time...Get private taxi instead of bus
My husband and I stayed a little over a year ago at the Jewel Dunn's River all inclusive resort for adults. We had such an amazing trip that we wanted to share Jamaica with our kids! Jewel Runaway Bay did not disappoint! The water park was great for our children who are 11, 12 and 17. We felt comfortable letting them go back and forth to the water park and pools. The life guards do a great job of monitoring the kids. Resort is safe and staff are completely accommodating and go above and beyond to make your stay wonderful! There were a wide variety of Kids camp activities to choose from and the kids camp staff were so much fun and truly seem to love the kids. Tinker Bell...Emma and Nick will always remember how much fun you made things for them. Even with the rain, they said this was their best vacation ever! Skoolaz, we truly had a great time playing volleyball with you, and you kept us entertained! Kamal, Tyler truly enjoyed his late night talks with you at the grill..He will not forget you! Egg boy, you are a gem! I would recommend this resort to anyone wanting to travel to Jamaica with their children. I recommend you take the time to get to know the staff. They are wonderful people and are an asset to this company! If you visit this resort and don't enjoy yourself, you are probably the problem!
Comment from Hotel Management
Jun 28, 2017 by Scott, Hotel Management
Dear Andrea, I am so glad to hear that you and your family enjoyed themselves at Jewel Runaway Bay. We are in the process of hiring another tennis pro very soon. regards,