Ratings based on 69 Verified Reviews

4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Barbados

Training college hotel

Posted Mar 9, 2018
Pros: The well maintained gardens and beautiful views
Cons: More experienced staff working alongside the trainees
Location: It is not in walking distance of the beach and you have to take a shuttle, also it is almost an hour away from Montego Bay and taxi fares are pricey
The hotel is the work experience venue for the HEART college of hospitality and the staff are largely young and inexperienced, although friendly, and the WiFi signal strength never reached my room that was below ground level, I therefore don’t feel that the hotel rates I paid was justified by the experience.
Comment from Hotel Management
Mar 10, 2018 by Reservations, Hotel Management
Dear Valued Guest/s: We thank you for your feedback and will work hard on fixing the issues highlighted that are within our control. Regards
4 out of 5
for Everyone
by A verified traveler

Posted Jan 4, 2018
Staff are very friendly and take pride in their work.
Comment from Hotel Management
Jan 9, 2018 by Reservations, Hotel Management
We thank you for your feedback which is very important to us. It is our pleasure to serve you while you are here.
5 out of 5
by Janice

Paradise within Paradise!

Posted Nov 26, 2017 on Hotels
This was my husband and my second time staying at the Cardiff. The rooms are always clean and comfortable, the staff is always pleasant and helpful, and the onsite, as well as, local amenities are excellent.
Comment from Hotel Management
Dec 26, 2017
Dear Valued Guest, We thank you for your feed back. We strive always to exceed our customers expectations. We do look forward to your next visit real soon. Come Be Indulged!
4 out of 5
for Everyone
by A verified traveler from Toronto

Convenient location

Posted Nov 17, 2017
Pros: location. great views and cool at night.
Cons: wifi access from rooms was weak.
Location: public beach nearby and private beach available with regular transport. Main road to other towns such as Ocho Rios or Montego Bay nearby.
Checkin and room cleanliness were quite good. Also room rate included a good size breakfast and wifi.
Comment from Hotel Management
Nov 24, 2017 by Petrienna, Hotel Management
We thank you for your response. We hope to host you again in the near future.
4 out of 5
for Everyone
by A verified traveler

nice hotel

Posted Aug 23, 2017
Pros: I like being able to have some meals on the premises
Cons: The hotel needed to have better telephone connections, The Spa did not have a telephone. The price of the ala carte meals were very expensive.
Location: The area was very crowded , I wished the hotel was onthe beach,
We had a good stay here, the room was clean and comfortable.
4 out of 5
by bianca

Posted Jul 22, 2017 on Hotels
Comment from Hotel Management
Jul 29, 2017
Dear Valued Guest, We do thank you for your feedback and for making it The Cardiff Hotel & Spa and we hope to be of service to you again in the upcoming future.
2 out of 5
by A verified traveler from Toronto, Canada

Front desk staff.

Posted May 4, 2017
We arrived to the hotel 40 minutes early after driving for 3 hours only to be turned away by the lady at the fron desk. She did not offer for us to wait in the lobby and give us the complimentary that came with our stay. We ask if we could leave our suit case and because my wife had to take something out of her suitcase she git impatient with us and made a condescending comment.When we came back to check in she made a condescending comment because we booked a room for 3 people.The man at the checkin counter gave us out suitcase and pointed us in the direction to the direction to go. We were not shown our room and got lost. My wife and daughter had to carry their heavy suit cases down a series of ramp and 2 flights of stairs. The gave us rooms at the bottom of the property. It was raining and slippery. It is beautiful place and the employess in the dining area were very nice. The lady at the front desk had a very bad attitude.
5 out of 5
for Everyone
by A verified traveler from Ontario, Canada

Great hotel and staff were very friendly!

Posted Apr 11, 2017
Pros: Food, staff, location
Cons: Some night entertainment would have been nice
Location: Close to Green Grotto Caves and Flavours restaurant and bar. Ulimate Jerk Center also few minutes away. Lots of shops and restaurants.
Everyone was so friendly. Food was excellent. Breakfast was delicious with authentic Jamaican flair. Very quiet and private location. Very close to many shops and attractions. Will definately be back in the near future!
4 out of 5
for Everyone
by A verified traveler

Nice out of the way hotel

Posted Mar 8, 2017
The hotel also has a school attached so the food is good. The dinner selections aren't as good as the breakfast where they always offer an authentic Jamaican breakfast. Dinner was good, but a bit pricier and not as authentic. Everyone was very friendly and we enjoyed our stay. The beds in the double rooms are full size and not very comfortable. Hard to adjust when you are used to sharing a bigger bed, but have kids that need their own.
3 out of 5
by Jeff

not worth the price

Posted Jan 1, 2017 on Hotels
it was an okay hotel but not worth the price. food service took 1 hour. lucky they had a great bartender that made good zombies that were about $3 each and have 5 oz or rum. nice front apperance but no help offered with bag or finding how to get to room.