Ratings based on 1,563 Verified Reviews

3.9 out of 5
80% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from G

Nice hotel for the money. (Off season)

Posted May 19, 2017
Restaurant ok, nothing special could use more spices in entrees. Service alittle slow. Maid service could use improvement on some basic little things. Spoke to svc mgr when leaving and she agreed
2 out of 5
by A verified traveler from phoenix az

Lots of problems but at the beach, nice views

Posted May 18, 2017
Pros: Great views and at the beach, ok pool but small. Most staff tried to be helpful and were nice. Room was really large and nice and clean.
Cons: Get the wifi working. Improve housekeeping. Let people know when booking there is no elevator and they are on the second floor. Add elevator.
Location: There is NOTHING to do here. All shopping & good restaurants are 20 mi or more away. Golf, boat, swim and visit old folks is all there is to do.
Room was large, clean, and nice. Housekeeping not so great. Didn't always replace used items or put pillows back, change bed. No elevator and my room type was only on second floor. Only options were larger more expensive one or smaller one on ground floor. No one to help with bags. They advertise wifi but it never worked the entire 8 days and they admitted they had lots of problems. Computer in business office didn't work and front desk had to print my boarding pass. Noisy in-room a/c unit. All in all, never again. Too bad because the beach location and price were terrific. There are 2 restaurants, one by the pool and it was ok. not great. Never went to the other one. Over 2 mi to other local stores and restaurants which were very few. Pretty isolated. They also have condos and a few marinas nearby so could be good for families -- no traffic -- and boaters. No good restaurants in area and have to drive 7 mi to Sun City Center for food and basic services, like banks, drug stores, markets, etc. and then it is all fast food and diners. All shopping and good restaurants are over 20 mi away in Brandon, Tampa, or Sarasota. I was visiting my mother in Sun City Center and the extra drive and issues weren't worth it to stay here.
4 out of 5
Recommended
for Everyone
by A verified traveler from Poinciana, Florida

Private beach access and a balcony for each room!

Posted May 16, 2017
Pros: Private beach access
Cons: -Needs Constsisent room ammenities -More staff at the Hook's Bar and Grill -A large pool
Location: South Shore Pizza best pizza in town!
I booked the reservation 2 months in advance for 2 rooms side by side or across the hall from each other only to arrive and discover they could not honor the request. So my party was split down the hall from each other huge disappointment! 1 of the rooms had a nice 40 inch flat screen TV while the other had an old 19 inch model so another huge disappointment. The a/c units are loud but worked. Hotel rooms all have microwaves and refrigerators. The private beach access is the best part! You never have to rush out to secure a spot and chairs and umbrella are provided. The Sunset Grill Restaurant is okay with pricey menu conveniently located between the beach and hotel. The Hook's Bar and Grill does not serve African Americans apparently. We waited for 45 minutes for a server only to finally be told she was covering too many tables and could not take our order. We ended up ordering pizza from South Shore Pizza and it was 10 times better than anything we saw on the menu at Hook's Bar and Grill. Better in price, food quality and service! I would not recommend this hotel to large traveling parties because rooms are not constant throughout and pool space is limited (actual pools are very small as well (3ft & 5ft) is all you get! We were there for 3 days staying right in front of the pool area. We saw the pool open and close each day and never witnessed anyone cleaning it. Just think hot tub, 3 days of random stranger bodily fluids...no thanks!
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Lauderdale

Was amazing relax we love it

Posted May 13, 2017
Is a great place for family, to relax your self they have everything, pool, beach, bar restaurants, park for kids, you not need go out for nothing.
Comment from Hotel Management
May 15, 2017 by Joyce Lee, Hotel Management
Thank you for the photos and glad you enjoyed your stay with us. Your kind words are very much appreciated. Come visit us again in the near future.
1 out of 5
by A verified traveler from b

Hotel not near beach

Posted May 4, 2017
The ads say resort on beach; beach is maybe a couple of feet. I was charged $40/day for possible damages (not Spring Break & im not a young person). The resort had 2 restaurants; both over-priced for what you got. Housekeeping gave clean towels & made the bed everyday (no clean sheets nor cleaning bath fixtures or floors). Floors were nasty (I had to wear shoes whole time I was there). Management would have allowed strangers in my room had I not had doors deadbolted (& it wasn't checkout time). All in all, if you want a trip to the beach, go somewhere else. I don't recommend this place at all. It gets a 0.5 on a scale of 1-5.
Comment from Hotel Management
May 11, 2017 by Joyce Lee, Hotel Management
We are very sorry you were not pleased with your stay. A hold for incidentals is placed on the credit card, however, it is released when you checked-out. Please know all comments are reviewed by the General Manager to look into and address accordingly. Your feedback is very important to us and hope you will give us another opportunity to better host you.
2 out of 5
by A verified traveler from b

Dirty hotel not close to beach

Posted May 4, 2017
I booked a room with 2 beds with ocean view. The room was not clean, bed was not very comfortable & I never found a beach. The hotel charged a $40/day fee in case of damages upon check-in. It wasn't spring break & I am a woman in my 50's who is non smoker/drinker. The cleaning staff never swept or mopped floor so room was not clean or sanitary. Other reviews have mentioned wifi & flat screen tvs; I had neither. The resorts idea of a beach is a fenced area youvcannot access that is only about 2 feet deep. The management team even try to show the rooms before you can check out & vacate the premises. Find a different hotel to go to & enjoy your trip somewhere else, this place isn't worth the high fees.
Comment from Hotel Management
May 11, 2017 by Joyce Lee, Hotel Management
We are very sorry you were not pleased with your stay. Your feedback is very important to us and please know your comments are being reviewed by the General Manager. We hope you will give us another opportunity to better host you.
1 out of 5
by A verified traveler from Colorado

Eaten live by the infestation of BED BUGS.

Posted May 2, 2017
Pros: Nothing
Cons: Build a new hotel and close this dump.
I would NEVER recommend this hotel to anyone. Booked this hotel for a memorable family vacation for 4 night. The first night it was a long miserable night trying to sleep on old loud squeaky beds but i could not stay still from itching all over my hands, legs and back thinking it had to be something I eat at that dirty smelly bar that I had an allergic reaction. By the morning my body was covered with huge red spots that looked like bee stings. That's when I started inspect the beds looking for something I did not want to find. YES just what I was afraid to find so many bed bugs all over the mattress, between the nigh stands and found all the nest on the headboards. It was the most disgusting thing I have ever seen. How the hell the maids could not see the infestation. Its horrifying.
Comment from Hotel Management
May 11, 2017 by Joyce Lee, Hotel Management
We are very sorry for what you encountered during your stay. Please know your comments have been reviewed by the General Manager to look into and address immediately. We are taking your comments very seriously.
2 out of 5
by A verified traveler from Cincinnati, Ohio

Don't waste your money...

Posted Apr 30, 2017
The only good things about this "resort' was the view of the bay and the water pressure in the shower.
Comment from Hotel Management
May 3, 2017 by Joyce Lee , Hotel Management
We are very sorry you were not pleased with your stay. Please know all comments are reviewed by the General Manager so he is aware. Thank you for taking the time to tell us about your stay. We hope you will give us another opportunity to better host you.
4 out of 5
Recommended
for Everyone
by A verified traveler from marco island fl

Nice place-- comfortable

Posted Apr 27, 2017
Pros: Quiet, peaceful view
Location: Not much to do near buy
Only one real restaurant and bar, another bar with bar food-- both close early by 10 pm. There is a beach and nice sunsets.... Good place to chill, read a book I did not understand the hotel having its own sur charge, beyond other state and local fees
Comment from Hotel Management
May 5, 2017 by Joyce Lee, Hotel Management
Thank you for your feedback. We are very happy you enjoyed your stay with us. Your feedback is greatly appreciated. Come visit us again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel for the money

Posted Apr 25, 2017
Pros: It was in a very quiet location - squeezed inside condos - very quiet and relaxing - would definitely recommend to anyone.
Cons: Only downside of this hotel - beds were very hard and pillows sucked - other than that rooms were great - not luxuriously but very nice for the money.
Location: Clearwater Beach is a little over an hour drive - super cool beach but very busy, very touristic.
This was a very quaint hotel - loved that it was right across the street from the ocean. Restaurant outdoor bar was excellent - best hamburger ever!
Comment from Hotel Management
May 3, 2017 by Joyce Lee, Hotel Management
Thank you so much for your positive feedback. We are very happy you enjoyed your stay with us. Feedback like yours is very much appreciated. We hope to see you again in the near future.