Posted Nov 5, 2016 on Orbitz
I stay at Fairfield Inn and Suites all over the country. This is the first time I ever had a bad experience.
I made my reservation well in advance. When I arrived, I was given room 104 with the general manager, Ms Nelson standing there. I had already unloaded my car and moved in before I realized that this was a handicap room. I had never thought to look into the bathroom.
It was small and, in a word, crummy. Later I complained mildly and was offered a real room. Since I had driven seven hours to get here, I politely declined moving all my belongings once again. But the more I thought about it, the more I resented being given a handicap room.
The next morning the housekeeping lady walked in on me without announcing that she was from housekeeping. I hastily got dressed and told her the room was ready for cleaning. An hour later I returned to the room and found it had not been cleaned. I finally had to complain to the general manager to get my room cleaned.
The breakfast was good, served in a nice room, with the three garbage cans full to overflowing. The printed tv guide did not match the actual channels on the tv. The Kleenex dispenser in the bathroom was empty. The bed was too soft to the point of discomfort.
I complained about my crummy handicap room to the general manager, Ms Nelson. She repeatedly offered to move me into a real room, seemingly indifferent to the fact that some guests don’t wish to move rooms in the middle of a two-day stay.