Ratings based on 69 Verified Reviews

4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

knowing the origins of our family

Posted Oct 10, 2017
Pros: I have felt at home, the courteous and kind treatment that we have received myself and my wife
Cons: no
Location: It is located in San Pancrazio, a few minutes from Russi, the location is excellent, close to everything and in the middle of the countryside.
426/5000 I have chosen this beautiful hotel to be able to visit San Pancrazio and the villa of Russi. It was the best choice I've ever had !!!. The hotel is excellent, the food is delicious, the rooms are comfortable and clean, the internet is very good and above all else what I liked is the staff's special treatment in helping me to know the place and people related to the origins of our Italian family.
Comment from Hotel Management
Oct 25, 2017 by Patrizia, Hotel Management
Dear Mrs Quintero, For us it was a pleasure to welcome you. I am very happy if you and your wife have appreciated our Hotel. The satisfaction of our guests is the best prize to our work. I really hope to have you as a guest again. Best greetings, Patrizia Poggi, Resident Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Nice place

Posted Sep 18, 2016
I was working while vacationing due to the hotel' location their internet was very poor. So if you are only vacationing and no need for Internet. I highly recommend this place Great breakfast We drove to faenza to get on the Bologna train It is a small awesome Tuscany style villa. However it is in the heart of russi. I honestly didn't see anything resembling the picture posted on this ad. It maybe their other property
5 out of 5
by Steven from Winchester

A nice hotel with a good size pool

Posted Jun 26, 2016 on Hotels
A nice well-appointed and modernised hotel with a good-sized pool in an old country house. There is an excellent and friendly (Michelin Bib) fish restaurant La Cucoma nearby in same village so we did not try the hotel restaurant though it seemed full of satisfied diners. Breakfast was a decent buffet with nice local cakes though little in the way of meat and cheese as (small) serving dishes did not seem to be replenished when finished.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Posted Oct 19, 2015
Pros: Charming hotel, nicely decorated with some interesting paintings. Friendly staff. Easy parking.
Location: Perfect to see Ravenna and other interesting towns.
Charming hotel, nicely decorated with some interesting paintings. Friendly staff. Restaurant had good service with fairly good food and they were happy to cook our fresh cepe for our evening meal. Good advice re things to see and do. Nice balcony from room with table and chairs. Nice swimming pool. Easy parking.
Comment from Hotel Management
Dec 9, 2015 by Patrizia, Hotel Management
Dear Monica & David, For us it was a pleasure to welcome you to our Relais, and we are very happy that you enjoyed your stay. Our chef Giacomo prepares daily dishes on guest request and was very happy to cook your fresh cepe. It will be a joy to welcome yet. Happy Christmas and a Happy New Year. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

A little misleading

Posted Oct 10, 2015
The owner and her daughter Susanne were the best. Very helpful. That went out of their way to accomadate your every need. Check the cost for services such as laundry. They can be very expensive.
Comment from Hotel Management
Dec 9, 2015 by Patrizia, Hotel Management
Dear Guest, For me and Susanna it was not only a great pleasure, but also a privilege to welcome you to our Relais and we are very happy that you enjoyed your stay. Laundry, ironing and folding were handmade by our housekeeper. It will be a joy to welcome yet. Merry Christmas and Happy New Year. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

clean room, excellent food

Posted Sep 30, 2015
We enjoyed the setting very much. The food was excellent and the staff friendly and very helpful
Comment from Hotel Management
Dec 12, 2015 by Patrizia, Hotel Management
We are very pleased that you enjoyed our Relais. Our greatest satisfaction is the agreement of our guests. We hope to welcome you again in our hotel. May we take this opportunity of wishing you all our very best wishes for a Merry Christmas and a Happy New Year.
5 out of 5
by michael from Byrne

Perfect Couples Retreat

Posted Sep 2, 2015 on Hotels
Beautiful Hotel located in a small rural area of Tuscany near the village of Ruzzi. The hotel was very clean. Staff and owner really nice and friendly and helpful; especially with the children. This would be a perfect hotel for business or couples, but not so much for children as the bedrooms did not have an option of separate sleeping area to living area. The food was fine dining and of a high standard and very well presented. The average dinner for two adults and an 8 year old worked out between €80 to €90 per sitting. There was no children's menu and again this is because I guess this hotel is more designed towards couples and not families. We ate out most nights in Pizzerias and restaurants nearby which catered more for families. There are plenty of good ones a five minute drive from the hotel in the village of Ruzzi. In summary, an excellent hotel for couples with a service of a very high standard. If you like the personal touch, this is the hotel for you. Your partner will be impressed.
Comment from Hotel Management
Nov 21, 2015 by Stefy, Hotel Management
Dear Michael, thank you for your 5 star rating! We are so happy that you enjoyed your stay and greatly appreciate your taking the time to share your experience with the world. As regards your comments about our restaurant, we agree that we do not have a specific menu for children, but on request we can prepare specific courses (out of menu) for them. Anyway, we are considering the idea of including in the menu courses dedicated to children in the near future. We hope we will have the opportunity to welcome you back again. All the best, Patrizia and the staff
5 out of 5
by Mario from Pennsylvania USA

Would definitely stay here again!

Posted Aug 6, 2015 on Hotels
Our stay was great! I was here on business but my fiancé was along for vacation. The staff was very helpful from suggesting cities to visit and how to navigate by train. They definitely made you feel welcome. Would highly recommend this hotel.
Comment from Hotel Management
Feb 13, 2016 by Stefy, Hotel Management
We really glad that you enjoyed your stay. The satisfaction of our guests encourages our work. We hope to see you again. May we take this opportunity of wishing you all our very best wishes for a Merry Christmas and a Happy New Year
5 out of 5
by Henry from Usa

Quiet and charming

Posted Jul 17, 2015 on Hotels
Fantastic stay we feel welcome from the beginning to the end we travel all over Europe and stay in many hotel this one was the best one so far
Comment from Hotel Management
Feb 13, 2016 by Stefy, Hotel Management
We really glad that you enjoyed your stay. Your judgment flatters us and rewards our work. We hope to see you again. May we take this opportunity of wishing you all our very best wishes for a Merry Christmas and a Happy New Year
5 out of 5
by A verified traveler

Lovely place to relax within easy range of Ravenna

Posted Jun 30, 2015 on Hotels
Beautiful hotel with comfortable rooms and excellent swimming pool. Very helpful staff. Quiet location and excellent public areas in garden and in hotel.
Comment from Hotel Management
Feb 13, 2016 by Stefy, Hotel Management
Thanks for your opinion approving our work. The satisfaction of our guests is the best reward that we hope. We would like to welcome you again to discover the beauty of our Area. We wish you a Happy Christmas and a prosperous New Year.