Seasonal outdoor pool, a rooftop pool, pool umbrellas, sun loungers

Reviews of Relais Villa Roncuzzi

Relais Villa Roncuzzi
Via della Libertà 6/10, 8, Russi, Emilia-Romagna

Reviews

9.0

Wonderful

Rating 10 - Excellent. 57 out of 91 reviews" "
Rating 8 - Good. 25 out of 91 reviews" "
Rating 6 - Okay. 5 out of 91 reviews" "
Rating 4 - Poor. 3 out of 91 reviews" "
Rating 2 - Terrible. 1 out of 91 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional stay
Amazing. The staff was exceptional, especially the manager, Patricia the room was spacious and quiet and ravenna was my favorite place in all of italy. The shops and tours were great. Would stay there again
Stayed 3 nights in Sep 2018
Response from Patrizia on Oct 12, 2018
Dear Mrs. Jackie, What satisfaction to receive the approval of our guests! Thank you for your review and I'm really happy that your stay in the Relais Villa Roncuzzi has met your expectations. I hope to welcome you again in my land. Best regards, Patrizia Poggi | Resident Manager

10/10 Excellent

Stefano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The right place to stay
Amazing Receptionist unbelievable gentle and caring
Stayed 1 night in Nov 2017
Response from Stefy on Dec 12, 2017
Dear Mr. Stefano, I thank you for your appreciation. It's great satisfaction when our guests appreciate our Relais. We hope to have you again as a welcome guest. On behalf of the Staff and on my own behalf I would like to express best wishes and Merry Christmas. Patrizia Poggi|Resident Manager

10/10 Excellent

German, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
knowing the origins of our family
426/5000 I have chosen this beautiful hotel to be able to visit San Pancrazio and the villa of Russi. It was the best choice I've ever had !!!. The hotel is excellent, the food is delicious, the rooms are comfortable and clean, the internet is very good and above all else what I liked is the staff's special treatment in helping me to know the place and people related to the origins of our Italian family.
Stayed 1 night in Oct 2017
Response from Patrizia on Oct 25, 2017
Dear Mrs Quintero, For us it was a pleasure to welcome you. I am very happy if you and your wife have appreciated our Hotel. The satisfaction of our guests is the best prize to our work. I really hope to have you as a guest again. Best greetings, Patrizia Poggi, Resident Manager

6/10 Okay

traveller, seattle

Liked: Cleanliness, staff & service
Nice place
I was working while vacationing due to the hotel' location their internet was very poor. So if you are only vacationing and no need for Internet. I highly recommend this place Great breakfast We drove to faenza to get on the Bologna train It is a small awesome Tuscany style villa. However it is in the heart of russi. I honestly didn't see anything resembling the picture posted on this ad. It maybe their other property

10/10 Excellent

Steven, Winchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel with a good size pool
A nice well-appointed and modernised hotel with a good-sized pool in an old country house. There is an excellent and friendly (Michelin Bib) fish restaurant La Cucoma nearby in same village so we did not try the hotel restaurant though it seemed full of satisfied diners. Breakfast was a decent buffet with nice local cakes though little in the way of meat and cheese as (small) serving dishes did not seem to be replenished when finished.

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and staff treated us like family.
This is a lovely hotel in a beautiful area away from the crowds. It felt like we were visiting a friend's home instead of a hotel. The staff is very welcoming and friendly and are totally focused on providing excellent service.
Response from Patrizia on May 19, 2016
Dear Mr. Gary, Thank you for sharing your review. For us it was a pleasure to welcome you in our Relais and your judgment of approval is the best award of our work. Thank you very much and we hope to still have you as a welcome guest in our "Home". Best regards from Italy, Patrizia Poggi, Resident Manager

10/10 Excellent

Monica & David, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel, nicely decorated with some interesting paintings. Friendly staff. Restaurant had good service with fairly good food and they were happy to cook our fresh cepe for our evening meal. Good advice re things to see and do. Nice balcony from room with table and chairs. Nice swimming pool. Easy parking.
Response from Patrizia on Dec 9, 2015
Dear Monica & David, For us it was a pleasure to welcome you to our Relais, and we are very happy that you enjoyed your stay. Our chef Giacomo prepares daily dishes on guest request and was very happy to cook your fresh cepe. It will be a joy to welcome yet. Happy Christmas and a Happy New Year. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
A little misleading
The owner and her daughter Susanne were the best. Very helpful. That went out of their way to accomadate your every need. Check the cost for services such as laundry. They can be very expensive.
Response from Patrizia on Dec 9, 2015
Dear Guest, For me and Susanna it was not only a great pleasure, but also a privilege to welcome you to our Relais and we are very happy that you enjoyed your stay. Laundry, ironing and folding were handmade by our housekeeper. It will be a joy to welcome yet. Merry Christmas and Happy New Year. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean room, excellent food
We enjoyed the setting very much. The food was excellent and the staff friendly and very helpful
Response from Patrizia on Dec 12, 2015
We are very pleased that you enjoyed our Relais. Our greatest satisfaction is the agreement of our guests. We hope to welcome you again in our hotel. May we take this opportunity of wishing you all our very best wishes for a Merry Christmas and a Happy New Year.

10/10 Excellent

michael, Byrne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Couples Retreat
Beautiful Hotel located in a small rural area of Tuscany near the village of Ruzzi. The hotel was very clean. Staff and owner really nice and friendly and helpful; especially with the children. This would be a perfect hotel for business or couples, but not so much for children as the bedrooms did not have an option of separate sleeping area to living area. The food was fine dining and of a high standard and very well presented. The average dinner for two adults and an 8 year old worked out between €80 to €90 per sitting. There was no children's menu and again this is because I guess this hotel is more designed towards couples and not families. We ate out most nights in Pizzerias and restaurants nearby which catered more for families. There are plenty of good ones a five minute drive from the hotel in the village of Ruzzi. In summary, an excellent hotel for couples with a service of a very high standard. If you like the personal touch, this is the hotel for you. Your partner will be impressed.
Response from Stefy on Nov 21, 2015
Dear Michael, thank you for your 5 star rating! We are so happy that you enjoyed your stay and greatly appreciate your taking the time to share your experience with the world. As regards your comments about our restaurant, we agree that we do not have a specific menu for children, but on request we can prepare specific courses (out of menu) for them. Anyway, we are considering the idea of including in the menu courses dedicated to children in the near future. We hope we will have the opportunity to welcome you back again. All the best, Patrizia and the staff

10/10 Excellent

Mario, Pennsylvania USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay here again!
Our stay was great! I was here on business but my fiancé was along for vacation. The staff was very helpful from suggesting cities to visit and how to navigate by train. They definitely made you feel welcome. Would highly recommend this hotel.
Response from Stefy on Feb 13, 2016
We really glad that you enjoyed your stay. The satisfaction of our guests encourages our work. We hope to see you again. May we take this opportunity of wishing you all our very best wishes for a Merry Christmas and a Happy New Year

10/10 Excellent

Henry, Usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and charming
Fantastic stay we feel welcome from the beginning to the end we travel all over Europe and stay in many hotel this one was the best one so far
Response from Stefy on Feb 13, 2016
We really glad that you enjoyed your stay. Your judgment flatters us and rewards our work. We hope to see you again. May we take this opportunity of wishing you all our very best wishes for a Merry Christmas and a Happy New Year

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to relax within easy range of Ravenna
Beautiful hotel with comfortable rooms and excellent swimming pool. Very helpful staff. Quiet location and excellent public areas in garden and in hotel.
Response from Stefy on Feb 13, 2016
Thanks for your opinion approving our work. The satisfaction of our guests is the best reward that we hope. We would like to welcome you again to discover the beauty of our Area. We wish you a Happy Christmas and a prosperous New Year.

10/10 Excellent

marion, English living in New England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful hotel with flowers, care and courtesty
We were treated with great care and courtesy. The hotel is beautiful, full of flowers and its gardens lovely. The food was quite delicious. I highly recommend this hotel.
Response from Stefy on Feb 13, 2016
We're very pleased that you enjoyed your stay. Your opinion is rewarding. We hope to welcome you again in our hotel and discover all the beauties of our Territory. We wish you a Happy Christmas and a prosperous New Year.

4/10 Poor

randy, toronto

Disliked: Property conditions & facilities, room comfort
Hotel in the country side
It is a small hotel in the country side and being a seasoned traveller would rate it as a bed and breakfast. The staff is cordial. The hotel is in countryside and it took me a lot of time and effort to locate it even with a gps and a few phone calls to the hotel. If you are not driving or have a car, I cannot imagine how I would have got there. The breakfast was prepared for us only. They had eggs but all else has to be ordered a day in advance if u need it even cheese. The rooms are small and have a balcony. The bathroom was good and clean but the shower was very very small.

10/10 Excellent

Maz, Yorks

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Having read the previous reviews we decided to stay here for a five night stay in early July and we were not let down. We arrived late in the evening and despite the kitchens being closed were offered a quickly prepared light meal (delicious) served by the owner herself! The bed was exceptionally comfortable with very high quality sheets and pillow covers, all spotless, as was the rest of the room and bathroom. The staff were very friendly and eager to look to our every need, what I would call genuine caring service. After a busy day the swimming pool was an oasis to come back too or just sit around passing the time on a warm day. As stated in many other reviews, the peace and tranquility stand out as a real bonus. The food quality is top end restaurant grade, the breakfast buffet is extensive and we were offered 'bacon and egg' every morning. Dinner was fine eating, but if you prefer a pizza, piadini or a more extensive menu, Russi is only 5 minutes away in the car where there are many places to explore. Do not miss visiting the old Roman Villa which has recently been excavated. Final word if you are visiting the Ravenna area and nearby coast and like a bit of peace stay here. It only takes 30 minutes to get to the town where there is a huge all day car park for only 3 euro.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Spent 3 nights in late June. A lovely refurbished villa, very tasteful, with lots of artwork and extremely friendly proprietors and staff.

10/10 Excellent

Andy H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great holiday hotel
Excellent welcome and service in a very peaceful and special environment. Whether it be the fantastic breakfast served out by e pool or in the dining room, the comfortable, clean rooms, the warmth of the owners and staff, the family atmosphere ... It was special in every way. Truly a home away from home but with better service! We will return and recommend it to anyone for a relaxing and peaceful break.
Response from Stefy on Oct 3, 2015
Dear Guest, thank you for taking the time to share your review of your stay at RELAIS VILLA RONCUZZI. I am delighted to hear that you had an exceptional stay, and sincerely appreciate your compliments regarding our staff and service. We hope to welcome you back to the best address in the near future. Sincerely, Patrizia (General Manager) and all the staff

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place in an out-of-the-way location
I booked this hotel thinking it would be good to be away from the busy-ness of the surrounding Ravenna area. It's located in a fairly secluded little neighborhood north of the town of Russi, which is about 8-10km from Ravenna. I took trips into the city by day, and found it a nice, quite place for me to get some work done in the morning, and travel places by day. The hotel staff was friendly and accommodating, and the furnishings tasteful and beautiful. There's a lovely pool, and a nice garden area. The room was small, but comfortable.
Response from Stefy on Oct 3, 2015
We are so happy that you enjoyed your stay and greatly appreciate your taking the time to share your experience with the world. I hope we have the opportunity to welcome you back in the future. All the best, Patrizia

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend perfetto
Tutto perfetto, struttura di livello. Siamo stati benissimo
Stayed 1 night in Oct 2020
Response from Patrizia on Dec 20, 2020
Ringrazio per gli apprezzamenti ricevuti. Speriamo di avervi ancora graditi ospiti. Colgo l'occasione per esprimere i migliori auguri di un sereno Natale e un 2021 carico di gioia.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pratico hotel in zona tranquilla
Personale cortese e professionale. Camera non molto spaziosa ma funzionale. Colazione non giudicabile a causa gestione norme covid. Parcheggio interno scoperto gratuito.
Stayed 1 night in Sep 2020
Response from Patrizia on Sep 10, 2020
La ringrazio per il commento. Ci sentiamo soddisfatti quanto gli ospiti approvano il nostro lavoro. Un cordiale saluto.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Patrizia on Sep 10, 2020
La ringrazio per il giudizio che ha riservato alla nostra struttura. La soddisfazione dei nostri ospiti è la miglior ricompensa del nostro lavoro. Un cordiale saluto.

10/10 Excellent

Rosalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from Patrizia on Sep 2, 2020
Chère Madame Rosalie, Merci pour la revue positive. La satisfaction de nos clients est la meilleure récompense de notre travail. J'espère vous accueillir à nouveau au Relais Villa Roncuzzi. Patrizia Poggi | Resident Manager

10/10 Excellent

YOUSRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2020
Response from Patrizia on Aug 1, 2020
Thank you very much for the feedback I will transmit to my staff. It was a pleasure to have you as our guest and a great satisfaction knowing that you enjoyed your stay. I hope to welcome you again in the future. Best wishes Patrizia Poggi | Resident Manager

2/10 Terrible

Sandro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Non si capisce come abbia la categoria 4 stelle! Pessimo!
Stayed 2 nights in Aug 2019
Response from GianBattista | Reception | Relais Villa Roncuzzi on Aug 24, 2019
Gentilissimo Signor Sandro, ringraziandoLa per esser stato nostro gradito ospite, chiediamo con cortesia di segnalarci in modo costruttivo i motivi della Sua recensione. Attendiamo volentieri una Sua mail a riguardo perché ogni consiglio utile ci aiuta a perfezionare l’accoglienza e il soggiorno di ogni nostro ospite. Possiamo solo immaginare che il fastidio da Lei percepito abbia a che fare con il fatto che al Suo arrivo Le abbiamo detto che sarebbe stato più conveniente segnalarci la presenza di un cane, così da poter organizzare tutto al meglio. Un viaggiatore esperto queste cose le dovrebbe sapere, evitando così delle perdite di tempo e il doversi riorganizzare con le prenotazioni assegnate per accontentare un ospite con sorpresa. Come anche descritto chiaramente nel profilo di Expedia, ci sono limitazioni da rispettare, come in ogni casa e questo per salvaguardare la qualità del soggiorno di tutti i nostri ospiti. Le camere dedicate al soggiorno con un cane ammontano quasi alla metà del numero totale delle nostre camere e comportano una pulizia molto più approfondita a fine soggiorno. Per quanto riguarda la declassificazione da Lei palesataci, ne siamo molto sorpresi visto che le altre due camere della Sua prenotazione ci hanno espresso il loro gradimento. Avete peraltro cenato entrambe le sere presso il nostro ristorante facendoci i complimenti per la qualità della cucina. All’arrivo, abbiamo offerto di nostra iniziativa persino un upgrade gratuito, considerando l’età di una ospite del vostro gruppo, assegnandole una camera non solo di livello superiore ma con un bagno spazioso e comodo … e come ringraziamento riceviamo 2 punti su 10. Grazie per esser stati nostri ospiti!

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bon sejour personnel tres aimable gerante tres sympathique parlant francais et faisant partager son amour pour sa region
Stayed 2 nights in Aug 2019
Response from Patrizia on Aug 22, 2019
M. Claude, Merci beaucoup pour votre appréciation, que je transmettrai à tout le personnel. Pour moi ce fut un plaisir de vous accueillir et je suis vraiment heureux que vous ayez apprécié votre séjour en Romagne. J'espère qu'on se reverra encore. Mes salutations très distinguées. Patrizia Poggi | Resident Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Herlig sted... kunst og kultur i skjønn forening, nydelig mat og selv med regn, var det skikkelig koselig
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buono per famiglie non lontano dal mare personale accogliente
Stayed 2 nights in Dec 2018
Response from Patrizia on Jan 6, 2019
Gentile Ospite, La ringraziamo per il giudizio espresso. La soddisfazione dei nostri Ospiti è la miglior ricompensa al nostro lavoro. Con i più sinceri auguri per l'Anno Nuovo appena iniziato. Ci auguriamo di accoglierLa ancora nella nostra struttura.

10/10 Excellent

Mathias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from Patrizia on Oct 12, 2018
Dear Mr. Mathias, Thank you for your review.I am so glad that the stay in the Relais Villa Roncuzzi has met your expectations. Customer satisfaction is our best reward for our work. I hope to welcome you in the Relais Villa Roncuzzi. Best regards, Patrizia Poggi | Resident Manager

10/10 Excellent

jmg, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
À 10 km de Ravenne
Hôtel très calme avec piscine, idéal pour visiter Ravenne et les environs
Stayed 2 nights in Jul 2018
Response from Patrizia on Jul 31, 2018
Cher hôte, merci pour votre critique. La satisfaction de nos clients est la meilleure récompense pour notre travail. Mes meilleures salutations

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, beautiful garden, Fine dinner. Signora Poggi, the chief, gave us many tips for trips.
Stayed 1 night in Jul 2018
Response from Patrizia on Jul 14, 2018
Thank you very much for your feedback. The satisfaction of our guests is the best reward for our work. Best regards, Patrizia Poggi | Resident Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solider Service, nettes Ambiente
Ein schönes Hotel im ländlichen Stil. Stilvoll eingerichtet. Sehrnettes und höfliches Personal. Jederzeit weiter zu empfehlen.
Stayed 1 night in May 2018
Response from Patrizia on May 16, 2018
Ein herzliches Dankeschön für die Wertschätzung. Die Zufriedenheit unserer Gäste ist die beste Belohnung für unsere Arbeit. Ein herzlicher Gruß. Patrizia Poggi | Resident Manager

10/10 Excellent

Gianfranco, Sezze

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Albergo ideale
A parte un piccolo problema di localizzazione, è stato un bellissimo soggiorno .Complimenti alla cucina,abbiamo cenato divinamente , la prima colazione ricca e abbondante.Un ringraziamento particolare alla signora che è stata molto gentile e premurosa.
Stayed 2 nights in Apr 2018
Response from Relais on May 4, 2018
Gentile Sig. Gianfranco, la ringrazio per il giudizio che ha espresso. La soddisfazione dei nostri ospiti è il miglior premio al nostro lavoro. Speriamo di averLa ancora fra i nostri ospiti e qualora avesse ancora problemi di localizzazione, ci telefoni. Sarà nostra cura indirizzarla alla nostra struttura. Con i più distinti saluti. Patrizia Poggi | Resident Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Typisch italienische Villa. ..
Wir waren nur eine Nacht als Paar hier. ...auf der Durchreise.... Ruhiges Hotel Service an der Rezeption prima Pool schön Zimmer sauber und geschmackvoll ausgestattet Frühstück hätten wir mehr erwartet Daher einen Punkt Abzug.
Stayed 1 night in Jun 2017
Response from Patrizia on Jul 17, 2017
Wir danken Ihnen für Ihre Meinung. Die Zufriedenheit unserer Gäste ist die beste Belohnung für unsere Arbeit. Die besten Wünsche für einen guten Sommer und wir hoffen, dass Sie wieder in der Villa Roncuzzi begrüßen.

6/10 Okay

Jean-Claude

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
L'hôtel de la désillusion
Cette villa est charmante, bien tenue et dès l'arrivée, apres un voyage de 700 kms, tout indique qu'il s'agira d'un bon séjour. Oui, à l'excellente soirée et au dîner servi avec attention au bord de la piscine par une température estivale de la fin mai. Malheureusement, impossible de se débarrasser des 26 degrés dans la chambre: la climatisation ne fonctionne pas. Le repos mérité se fait attendre toute la nuit, jusqu'au matin où la réceptionniste nous indique que tout l'hôtel est sans climatisation, car "on attend le technicien pour convertir le système du mode chauffage au mode climatisation". Donc, si nous avons très mal dormi, au moins nous savons pourquoi. Il faudrait vraiment tout contrôler avant de réserver une chambre d'hôtel. Franchement très décevant.
Response from Stefy on Jul 15, 2017
M. Jean-Claude, Nous vous remercions de l'appréciation de notre structure. Désolé pour la climatisation ne fonctionne pas parfaitement. À l'arrivée il y avait un échec et malgré les techniciens d'urgence, n'a pas pu être corrigée immédiatement, parce que l'élément à remplacer n'a pas été disponible dans la société. Malheureusement, les échecs ne sont pas programmables... Agréez, M. Jean-Claude, mes salutations très distinguées. Patrizia Poggi, Resident Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour très agréable
Accueil extra, piscine très agréable, chambre superbe et spacieuse, très bon restaurant le soir
Response from General Manager on Aug 29, 2016
Madame et Monsieur, merci de partager votre opinion. Je suis très heureux que vous ayez apprécié notre Relais: la chambre, la cuisine de notre Chef Giacomo et la "Maison" dans son ensemble. Nous sommes tous engagés à faire vivre une expérience dans notre terroir de la Romagne et votre jugement nous soutient dans le chemin. Je souhaite de tout mon cœur de vous rencontrer à nouveau à la Villa Roncuzzi. Agréez mes salutations très distinguées. Patrizia Poggi, Resident Manager

10/10 Excellent

Mette, Slangerup

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lækkert hotel i Russi
Super lille hyggeligt hotel, med stor service og imødekommenhed. Restaurant for gæsterne med usædvanlig god mad. Hotellet har alle faciliteter for at slappe af. Tæt på mange gode seværdigheder. Et hotel vi vil vende tilbage til
Response from General Manager on Sep 2, 2016
Dear Guest, Thank you very much for your review. We are glad that you enjoyed your stay and our greatest satisfaction when a guest appreciates our facilities and services. Kind regards, Patrizia Poggi, resident manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruhes Hotels auf Landes
Sehr gutes Essen, Personal absolut freundlich und hilfreich, sehr ruhig.

10/10 Excellent

Erix, Le Pecq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonne étape à proximité de Ravenne. Restaurant ++
Hotel à proximité de Ravennes (20 km). Prix très raisonnable et surprise d'un restaurant de haut niveau à prix très raisonnable.
Response from Patrizia on Sep 4, 2016
Cher client, Nous vous remercions de vos commentaires. Nous sommes heureux que vous avez apprécié notre petit hôtel, les services et le restaurant. Votre appréciation est la meilleure récompense pour notre travail. Salutations cordiales de l'italie. Patrizia Poggi, Resident Manager

8/10 Good

Lars, Solna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ravenna juli 2016
Vi trivdes bra. Lugn och skön vistelse med god mat och trevlig personal.
Response from General Manager on Sep 2, 2016
Kära gäst, Tack för din bedömning. Vi är glada att du haft din vistelse i vårt lilla hotell. Vi är alltid redo att välkomna dig. Varma hälsningar från Italien Patrizia Poggi, Resident Manager

10/10 Excellent

Thuy, Grenoble

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A recommander
Accueil chaleureux, super décoration, petit déjeuner très sympa, en bref : un petit coin de paradis.
Response from Stefy on Jun 27, 2016
M. Thuy, Nous vous remercions pour avoir exprimé votre opinion et nous sommes très heureux que le séjour a été apprécié. La satisfaction de nos clients est la meilleure récompense pour notre travail. Très salutations de l'Italie.

8/10 Good

Chris, Tirol

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr schön gelegenes Relaxhotel mit schönem Garten
Preis Leistung ist okay, liegt schön mit dem gepflegten Garten, Zimmer sind hübsch und komfortabel. Einzig die Sanitärgeräusche von den oberen Zimmer sind etwas störend. Personal ist freundlich und hilfsbereit. Frühstück sehr gut und vielfältig. Das Internet könnte besser funktionieren, oft keine Verbindung.
Response from Stefy on May 13, 2016
Lieber Gast, vielen Dank für Ihre positive Bewertung. Unsere größte Befriedigung für unsere Arbeit ist die Zustimmung unserer Gäste. Es tut uns leid für die Probleme an Internetverbindung, aber es gab Wartungswerke an der W-Lan Linie. Wir hoffen, Sie in unserem Hotel wieder zu empfangen. Viele Grüsse aus Italien

10/10 Excellent

pierre, La Ciotat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ACCUEIL SYMPATHIQUE
Response from Stefy on Jul 9, 2016
M. Pierre, Merci de partager votre jugement. Nous sommes heureux que vous avez apprécié notre Relais. La satisfaction de nos clients est la meilleure récompense pour notre travail. Nous espérons de vous accueillir à une autre occasion. Un salut amical de l'Italie. Patrizia Poggi, Resident Manager

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Stefy on Feb 13, 2016
Gentile Sig. Alessandro, La ringraziamo per le 5 stelle. La soddisfazione dei nostri ospiti è il nostro traguardo e il suo consenso ci incoraggia. Cogliamo l'occasione per augurare un sereno Natale e un Nuovo Anno pieno di prosperità.

8/10 Good

Franz, Poing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schönes Hotel - mit gewissen Abstrichen
Ich habe es versucht, aber dieses Bewerten ist mir zu kompliziert. Es läßt anscheinend keine Kritik zu.
Response from Stefy on Feb 13, 2016
Wir danken Ihnen für den Aufenthalt in unserem Hotel und Ihr Urteil. Wir nehmen diese Gelegenheit, um Ihnen ein frohes Weihnachtsfest und ein gutes neues Jahr.

6/10 Okay

Laura, Mantova

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Non fa per me!
Mi aspettavo di più! La stanza era microscopica ed ho avuto un po' di problemi nel gestire il mio neonato di 4 mesi e non sto a raccontare cosa è' successo. Ma questa cosa l'ho trovata molto triste! In generale non mi è piaciuto molto! Ma va a gusti!
Response from Stefy on Feb 13, 2016
Gentile Sig.ra Laura, Ci dispiace che il soggiorno non sia stato di suo gradimento. La camera prenotata era di tipologia deluxe (20 mq), ma il nostro Hotel dispone anche di Junior Suite (35/40 mq) e di Suite (40/50 mq). Avremmo potuto cambiare camera qualora l'avesse fatto presente. Il nostro Staff ha come obiettivo il gradimento dei nostri ospiti e ascoltiamo volentieri il loro grado di soddisfazione per migliorarci. Ci è grata l'occasione per trasmettere i migliori auguri di un sereno Natale e un prosperoso Anno Nuovo a Lei e a tutta la sua Famiglia.

8/10 Good

Maciej, Bielsko-Biała

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zadbany hotel z bardzo miłą obsługą. Cisza i spokój. 20 km od Rawenny oraz morza.
Response from Stefy on Feb 13, 2016
Jesteśmy bardzo zadowoleni, że to w zaplanowaniu wycieczki. Zadowolenie naszych klientów zachęca naszą pracę. Mamy nadzieję, że pomoże to w naszym hotelu. My przy tej okazji życzymy Wesołych Świąt i Szczęśliwego Nowego Roku.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo hotel
Hotel delizioso. Camere comode e spaziose. Colazione ottima! Personale molto gentile.
Response from Stefy on Sep 5, 2015
Gentile Ospite, la ringraziamo per le belle parole che ci ha riservato, siamo molto felici che la nostra struttura l’abbia colpita tanto favorevolmente. Ci auguriamo che possa tornare presto a farci visita. Cordiali saluti da Villa Roncuzzi

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
magari meglio in estate con la piscina
internet lento, necessario il codice per ogni dispositivo

8/10 Good

Maurizio

Liked: Cleanliness, property conditions & facilities, room comfort