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Reviews of Safari Hotel & Convention Centre

3 out of 5
Safari Hotel & Convention Centre
Donkerhoek Road, Rustenburg Kloof, Rustenburg, North West

Reviews

6.2
Rating 10 - Excellent. 13 out of 87 reviews" "
Rating 8 - Good. 19 out of 87 reviews" "
Rating 6 - Okay. 29 out of 87 reviews" "
Rating 4 - Poor. 11 out of 87 reviews" "
Rating 2 - Terrible. 15 out of 87 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

4.0/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sarel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Daniel

Stayed 1 night in Jun 2023

8/10 Good

Ntebo

Stayed 3 nights in Apr 2023

2/10 Terrible

Nokuthula

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was terrible cos we were sold wrong pictures. What we found there was not what was on the pictures.
Stayed 3 nights in Dec 2022
Response from Customer Liason on Feb 2, 2023
Dear Guest.Thank you for taking the time to rate and review your stay. Please accept our apologies for any inconvenience suffered during your stay. We hope to welcome you back soon in the near future.Kind Regards

10/10 Excellent

Louis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was good all thou the tv reception was not great and no dstv at all
Stayed 2 nights in Oct 2021

2/10 Terrible

Burgert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor quality and not value for money
The room and bathroom was not at all as advertised on the pictures for a standard twin room. It smelled, needs a lot of maintenance, broken door handle, broken ceiling board, stained cupboards. There were empty beer bottles and cans lying around in the passage and the gardens were unattended. We complained and they moved us to a family room which was better, but there were no towels or toilet paper. We requested this and it never arrived. We used our own towels and took toilet paper from the public bathroom.
Stayed 1 night in Sep 2021

6/10 Okay

Eric

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The place is interesting, the room was not good, falling ceiling, no DSTV, no fridge, but mentioned on advert. The food was very nice. The mattress was not comfortable
Stayed 3 nights in Sep 2021

8/10 Good

Tsholofelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Safari Lodge Hotel and Convention Centre on Feb 4, 2021
Good day, Thank you for taking the time to review your stay at Safari Lodge Hotel and Convention Centre. Thank you for the high rating. We look forward to welcoming you again in the future. Warmest regards, Safari Lodge Hotel and Convention Centre

2/10 Terrible

Molefe

Disliked: Staff & service, property conditions & facilities
Safari Lodge Hotel - review - overrated for price
The establishment's condition does not match its price & in my opinion, overrated. in the room, wash basin needs replacement (cracked and paint peeling off). The service at breakfast (actually lack of it) was atrocious. The food was not up to scratch (burnt bacon, food warmers not being attended to resulting in cold food, toaster either under-toasting or burning the toast). Attitude of the staff, well....
Stayed 1 night in Mar 2020
Response from Safari Lodge Hotel & Convention Centre GM on Mar 18, 2020
Dear Molefe, We would like to take this opportunity to thank you for staying with us and for the time taken to submit a review based on your experience with us. We appreciate your comments made regarding our rooms and our breakfast buffet and we will continue to improve on our standards in these areas. We do hope that you will visit us again in the near future where we can display the improvements that will surely be made. Warmest regards, Safari Lodge Hotel & Convention Centre

8/10 Good

mapalesa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
My stay was pleasant with a comfortable bed, clean room & exellent food from both breakfast & dinner. Staff very friendly & helpful attend to a quiry immediately. Have surely recommended you to my friends & family. The only problem was when people were coming back from wherever making noise & trying to.open our door thinking that its their room & that made us feel unsafe.
Stayed 2 nights in Nov 2019
Response from Safari Lodge Hotel & Convention Centre GM on Jan 13, 2020
Dear Mapalesa, We would like to thank you for staying with us and for your review. We thank you for your feedback and we will certainly pass on your compliments to our staff. We would like to apologies for the noisy guests you encountered, we hope that that you will visit us again in the near future. Warmest regards, Safari Lodge Hotel & Convention Centre

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities
No attention paid to details, horrible breakfast not worth paying for .
Stayed 1 night in Jun 2019
Response from Safari Lodge Hotel & Convention Centre GM on Dec 4, 2019
Dear Valued Guest, Thank you for staying with us and for the time taken to submit a review based on your experience with us. We are sorry that our hotel and our staff did not meet your expectations and we will continue to work hard to improve on the level of service we provide our future guests. We hope that on your future return to our hotel you have a more positive experience with us. Warmest regards, Safari Lodge Hotel & Convention Centre General Manager

8/10 Good

Salome

Stayed 2 nights in Nov 2019

6/10 Okay

Nomhle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The breakfast was good however the rooms need maintenance, the furniture is broken and our fridge was never cold.
Stayed 1 night in Sep 2019
Response from Safari Lodge on Sep 26, 2019
Dear Nomhle, Many thanks for staying with us and for the time taken to submit a review. We are pleased to hear from you and to hear that you enjoyed your stay with us and had time to relax and unwind. Thank you for your feedback regarding our rooms, we are currently in the process of refurbishing our rooms. We hope that you will return to our hotel in the near future. Warmest regards, Safari Lodge Hotel & Convention Centre

2/10 Terrible

Dipalesa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dissapointing state of the property
I got a shock on how the property looked as compared to what i saw when i booked. Shower door not working properly. The bath tub in a bad bad state in another room, water dripping the whole time from the tap. The beds are not comfortable. Just totally dissapointed.
Stayed 1 night in Sep 2019
Response from Safari Lodge Hotel & Convention Centre GM on Sep 25, 2019
Dear Valued Guest, Thank you for staying with us and for the time taken to submit a review based on your experience. Please accept our sincerest apologies for not meeting your expectation. We are in the process of renovating certain areas of our hotel and we are sorry for the inconvenience caused. We will definitely look into the room your stayed in and ensure that our maintenance team does a thorough check and we hope that your future return to us will be more enjoyable. Warmest regards, Safari Lodge Hotel & Convention Centre

6/10 Okay

Nkosenhle

Mini Safari
The place is ok but looking at its price i expected more. Breakfast was very good
Stayed 1 night in Sep 2019
Response from General Manager on Sep 23, 2019
Dear Nkosenhle, Thank you for staying with us and ofr the time taken to submit a review based on your experience with us. We hope that you enjoyed your stay with us and we look forward to your future return. Warmest regards, Safari Lodge Hotel & Convention Centre

6/10 Okay

Nosithembele

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Safari Lodge Hotel & Convention Centre on Jul 1, 2019
Dear Nosithembele, Many thanks for staying with us and for the time taken to submit a review based on your experience with us. We hope that you enjoyed your stay with us and look forward to your future return. Warmest regards, Safari Lodge Hotel & Convention Centre

2/10 Terrible

Obakeng

Liked: Cleanliness
Disliked: Staff & service, room comfort
Safari lodged rustenburg
Aircorn not operational, shower too small, lots of noise in the area, bed had no electric blanket, parking not covered, and they over charged us, we paid more for less less less, rooms are like a b&b
Stayed 1 night in May 2019
Response from Safari Lodge Hotel & Convention Centre on Jun 4, 2019
Dear Obakeng, We would like to take this opportunity to thank you for staying with us and for the time taken to submit a review based on your experience with us. Please accept our sincerest apologies for the inconvenience caused during your stay. We will work hard to improve on our standards, however we do not consider our hotel to be a B&B. Our hotel is currently undergoing a number of upgrades and improvements, which we are sure you witnessed and these improvements will undoubtedly bring about the positive change. We hope that you will visit us again in the near future to witness first hand these changes. Warmest regards, Safari Lodge Hotel & Convention Centre

2/10 Terrible

Pam

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Half the offerings on the bar and food menus were not available. Excuse was that they'd had a busy weekend. When we eventually got food it was dry and tough - almost inedible.
Stayed 1 night in Apr 2019
Response from Safari Lodge Hotel & Convention Centre on May 16, 2019
Dear Pam, Many thanks for taking the time to review your stay based on your experience with us. Please accept our sincerest apologies for the below average service you received from our kitchen and bar. We do not know the full extent of your circumstances during your stay but know that not having adequate stock is unacceptable. We will continue to work hard and keep improving on our standards to ensure that our guests receive the best possible service. We hope that you will consider visiting us again in the near future. Warmest regards, Safari Lodge Hotel & Convention Centre

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy the stay
Stayed 1 night in Apr 2019
Response from Safari Lodge Hotel & Convention Centre on May 16, 2019
Dear Valued Guest, We would like to thank you for staying with us and for the positive rating. We are pleased to hear that you enjoyed your stay with us and look forward to your future return. Warmest regards, Safari Lodge Hotel & Convention Centre

10/10 Excellent

Faith Nomalizo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
We had a great experience at the hotel. The kids loved the pool. The complaint we had was dealt with as a matter of urgency. The staff was very friendly and patient.
Stayed 3 nights in Mar 2019
Response from Safari Lodge Hotel & Convention Centre on May 16, 2019
Dear Faith, Many thanks for staying with us and for the great rating! We hope that you will return to our hotel in the near future. Warmest regards, Safari Lodge Hotel & Convention Centre

2/10 Terrible

Verified traveler

Traveled with group, Business traveler
Disliked: Staff & service
construction and poor directiond on the facility.but liked the Restraunt attendant she served me well
Stayed 1 night in Mar 2019
Response from Safari Lodge Hotel & Convention Centre on May 16, 2019
Dear Valued Guest, We would like to take this opportunity to thank you for staying with us and for the time taken to submit a review based on your experience. Please accept our sincerest apologies for any inconvenience caused by the construction that is currently underway at our property. Upgrades are an essential part of maintaining the building and we are trying as best as possible to minimize the effect it has on our guests. We hope that in your future return to us, the construction will be complete. Warmest regards, Safari Lodge Hotel & Convention Centre

8/10 Good

July

Liked: Cleanliness
Conducive
Conducive location for business meetings
Stayed 1 night in Feb 2019
Response from Safari Lodge Hotel & Convention Centre on Apr 8, 2019
Dear July, Many thanks for staying with us and for your feedback. We hope that you enjoyed your business trip to us and look forward to your return. Warmest regards, Safari Lodge Hotel & Convention Centre

4/10 Poor

Verified traveler

Stayed 1 night in Mar 2019
Response from Safari Lodge Hotel & Convention Centre on Apr 8, 2019
Dear Valued Guest Many thanks for staying with us. Although you did not provide us with details regarding your stay we are able to deduce that you had a below average stay. We hope that you were able to enjoy your time with us and look forward to your future return. Warmest regards, Safari Lodge Hotel & Convention Centre

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, amenities
The room was spacious and clean but the aircon was not working properly and the fridge was not cooling properly. At night it was very noisy and when I phoned the number that was given to me at reception it went to voicemail
Stayed 1 night in Mar 2019
Response from Safari Lodge Hotel & Convention Centre on Apr 8, 2019
Dear Valued Guest, Many thanks for staying with us and for your feedback regarding the aircon and fridge in your room. We will see to it that maintenance addresses these issues. Please accept our sincerest apologies for the reception number going to voicemail, this is unacceptable and we will take this to senior management who will ensure the necessary service and operations changes are made for better service. We do hope that you will return to us in the near future. Warmest regards, Safari Lodge Hotel & Convention Centre

4/10 Poor

Ney

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Need a lot of work
The hotel lacks adequate signage, the shower heads are too low, can't fit your head in there, the showers are also very small, you are confined to one position only, the rest of the shower, the TV and it's satelite channels were not clear, not sufficient for a hotel bouquet. It's really just adequate for one night stopover. No wi-fi signal, even though they said that wi-fi was available.
Stayed 2 nights in Feb 2019
Response from Safari Lodge Hotel & Convention Centre on Apr 8, 2019
Dear Ney, We would like to thank you for staying with us and for the time taken to submit a review based on your stay with us. As I am sure you were able to see, we are in the process of upgrading a number of features throughout the hotel, once these renovations are complete, we will have new signage throughout the resort, as we know that area is large and can be confusing to navigate. Our wifi is only available in the public areas of the hotel and our tv channels form part of a hotel bouquet. We do hope that you enjoyed your stay with us, perhaps when you are next with us, pop down to our pool/bar area for a relaxing sundowner or coffee. Warmest regards, Safari Lodge Hotel & Convention Centre

8/10 Good

Marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Safari Lodge & Convention Centre on Jan 7, 2019
Dear Marion, We would like to thank you for staying with us and for taking the time to rate your stay. We are pleased to see that your overall experience was positive, thanks for the great rating. We hope you enjoyed your stay and look forward to your next visit. Warmest regards, Safari Lodge Hotel & Convention Centre

10/10 Excellent

Letticea

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2018
Response from Safari Lodge Hotel & Convention Centre on Jan 4, 2019
Dear Letticea, Thank you for choosing to stay with us and thank you for your rating. We are pleased to hear you had a fantastic stay with us. We look forward to your next visit. Warmest regards, Safari Lodge Hotel & Convention Centre

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Safari Lodge Hotel & Convention Centre on Jan 2, 2019
Dear Harry, Thank you for the great rating and thank you for staying with us. We hope to welcome you back in the near future. Warmest regards, Safari Lodge Hotel & Convention Centre

10/10 Excellent

Winnie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Deprive my kids of breakfast
It was good , check inn was good but check out wasn’t the best I asked the gentleman at reception to prepare breakfast for my boys as we had to leave very early and he told me the staff was busy with preparations for the main breakfast and won’t be able to assist ..this was unexceptable since these are just kids and it would take literally a few minutes . We all know we must order the night before but it was an emergency.
Stayed 1 night in Dec 2018
Response from Safari Lodge Hotel & Convention Centre on Dec 11, 2018
Dear Winnie, Thank you for submitting a review based on your stay with us. We are sorry that the kitchen staff did not assist you and your children with an early breakfast, but we see that your stay with us was positive and we thank you for such a great rating. We hope to see you and your boys in the near future. Warmest regards, Safari Lodge Hotel & Convention Centre

4/10 Poor

Gugu

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Safari Lodge Hotel & Convention Centre on Nov 20, 2018
Dear Gugu, Thank you for taking the time to submit your rating based on your stay with us. It seems as though you did not have a good experience. Please send us more detail regarding your experience. We hope to welcome you back to our hotel in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from marketing manager on Apr 17, 2018
Dear Guest Awesome! We are so happy that you had a wonderful time with us. We hope to welcome you back again soon. Warm regards Staff and management Safari Lodge Hotel & Convention Centre

6/10 Okay

Minah

Disliked: Cleanliness, room comfort
We booked double bed and we received two beds. Tge curtains werent that clean. There was no sloke we saw on the pics of the hotel. Check in was dramatic- i was told i didnt pay when i did. The room was nicely located, close to the pool. The breakfast was great except rhe juice. There was music which created a vibey atmosphere
Stayed 1 night in Dec 2017
Response from Safari Lodge Management on Jan 10, 2018
Dear Guest, Thank you for taking the time in sending us your feedback. We strive in only providing the best services at all times and with feedback from our guests we can assure that we constantly improve and rectify matters that are not up to standard. We will investigate the above and assure you that it will be rectified. We do hope you visit us again in the nearer future.

6/10 Okay

Simba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The air condition of room I stayed in ( room206) was not working, I sweat the whole night, I called to report and I was told the electrician will come to help me but that never happened meaning the electrician did not come, it was not a good stay for me.
Stayed 1 night in Dec 2017
Response from Safari Lodge Management on Jan 10, 2018
Dear Guest, Thank you for taking the time in sending us your feedback. We apologize for the maintenance of your air-conditioner in your room and we can assure you this is not our standard. The said will receive immediate attention. We do hope you visit us again soon.

4/10 Poor

Peter

Liked: Staff & service
Disliked: Property conditions & facilities
Old lady has seen better days
While the room was clean and the AC worked,it is run down and poorly maintained. Door lock often did not stay locked. Shower rail hanging on by a thread. Forgot to replenish toilet paper. Front office staff however very helpful especially when my wife had a fall and needed a wheel chair, they were helpful.
Stayed 3 nights in Dec 2017
Response from Safari Lodge Management on Jan 10, 2018
Dear Guest, Thank you for sharing your experience with us. We are aware our rooms is furnished with outdated furniture. We have started a refurbishment project and we have completed 30 of our standard rooms and they received a full makeover. We do hope you visit us again soon and experience the newly renovated rooms.

6/10 Okay

Sivu

Liked: Cleanliness, staff & service
Average Stay commensurate with the fees paid
It was a relaxed environment. Bar fridge serves as a cooler box, you might consider changing one at 153. Breakfast time was chaotic and for someone who doesn't eat pork, I didn't have options excepts eggs or continental breakfast. Dinner was great
Stayed 2 nights in Nov 2017
Response from Safari Lodge Management on Jan 10, 2018
Dear Guest, Thank you for taking time in rating our services. We noted that some of the facilities was not up to standard and for this we apologize. We can assure you that it will receive immediate attention in order for us to improve. We are glad to hear that you did indeed enjoy the dinner at he lodge and hope you visit us again soon.

10/10 Excellent

Nomfundo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coming again def
it was a great stay though didn't get to see the entire venue but was i saw was beautiful and the staff at the front desk were exceptional , great stay
Response from General Manager on Apr 7, 2017
Dear Nomfundo, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Jacques Slabbert General Manager

6/10 Okay

Michael

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Facelift
Everyone was very nice but the property is in need of restoration.
Response from General Manager on Feb 15, 2017
Good Day Micheal , Thank you for taking the time to give us feedback on your recent stay . We value your feedback and will definitely address the restoration with senior management. Warm Regards Management and Staff , Safari Hotel & Convention Centre

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Welcoming and clean
It was good. The room was clean and comfortable. The staff was friendly and welcoming. They just forgot to give me the wifi password. All else was good. The pool water was also clean
Response from General Manager on Feb 15, 2017
Dear Valued Guest , thank you for your valued feedback , this helps us maintain and continue the great service to our clients. We will address making the Wifi Passwords more accessible to guests. We wish to welcome you back really soon . Warm Regards Management & Team Safari Hotel & Convention Centre.

8/10 Good

Nkagisang

Liked: Staff & service
Convenient and clean
The staff is friendly and great location and garden. If they can add chicken when planning for dinner menu that will be appreciated.
Response from General Manager on Jan 10, 2017
Dear Nkagisang Thank you for the great review of Safari Lodge Rustenburg. We are pleased that you had an enjoyable stay and we have taken into consideration your comment about the dinner service. We hope that you will return to us in the near future and we look forward to welcoming you back Warm regards Staff and management Safari Lodge Rustenburg

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay, very relaxing and good service
Response from General Manager on Jan 10, 2017
Dear Guest Thank you for the wonderful review and we are so pleased to hear that you had a good stay. We wish you to return in the near future and we look forward to welcoming you back. Warm regards Staff and management Safari Lodge Rustenburg

6/10 Okay

Verified traveler

Clean hotel
It was amazing with the friendly stuff
Response from General Manager on Jan 10, 2017
Dear Guest We are very happy to heart that you had a good experience and we do hope that you will visit us again in the near future. We look forward to it. Warm regards Staff and management Safari Lodge Rustenburg

2/10 Terrible

Matome, Midrand

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not anything I expected
First time in Rustenburg, the stay was spoil by horrible state of a hotel
Response from Nadia on Jan 10, 2017
Dear Matome Thank you for the review written and taking the time. We apologize for the experience you had at our hotel. We are working with senior management to ensure that the maintenance of the hotel is being improved on a daily basis. We do hope that you will return in the near future and have a better experience. Warm Regards Staff and management Safari Lodge Rustenburg

6/10 Okay

Tshegofatso

Liked: Cleanliness
The place has a great mountain view and even though the rooms, are old they were clean. There was no water n our room so It was really inconveniencing, and even the room telephone were not working so it was a difficult situation. We had two small babies and this messed up our experience. I felt that the hotel could have communicated with us and told us these problems when we were checking in, or left a note in our room to tell us the water problem.
Response from General Manager on Jan 10, 2017
Dear Guest Thank you for leaving a review online. We really appreciate it as it helps us to improve in aspects mentioned. We apologize for the inconveniences caused regarding the issues that you have brought to your attention. Senior management is working with the hotel in order to rectify the issues that you have mentioned so that future guests do not have the same troubles. Once again we apologize and we hope that you will return in the future for an improved experience. Warm regards Staff and management Safari Lodge Rustenburg

8/10 Good

Matokgo

Liked: Staff & service, property conditions & facilities, room comfort
Enjoyed my stay. Food not so great but not a bad place at all.
Response from General Manager on Jan 10, 2017
Dear Guest Thank you for the review! We are so pleased you had an overall good experience and we wish to welcome you back in the near future for another good visit. Warm regards Staff and management Safari Lodge Rustenburg

10/10 Excellent

Kgalalelo lekoko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was clean
Was good
Response from General Manager on Jan 10, 2017
Dear Guest We are so happy that you enjoyed your stay with us and thank you for taking the time to write a good positive review. We hope to welcome you back in the future and we look forward to it Warm regards Safari Lodge Rustenburg

6/10 Okay

Patience

Convinient
The stay was good and my additional requirement where up to standard
Response from General Manager on Jan 10, 2017
Dear Guest Thank you for the review of Safari Lodge Rustenburg. We are pleased to hear that you had a good stay with us and we wish to see you return in the near future and we look forward to welcoming you back Warm regards Staff and management Safari Lodge Rustenburg

2/10 Terrible

Michael

Disliked: Property conditions & facilities, room comfort
Uncomfortable and dysfunction
Phones and wifi didn't work. Beds uncomfortable and stains on the couches and floors. The AC barely worked and was making obnoxious noises and the toilet kept running water keeping me awake all night.
Response from General Manager on Jan 10, 2017
Dear Guest Thank you for taking the time to review Safari Lodge Rustenburg. We appreciate your feedback as it helps us to improve our services and customer experience. We apologize for the inconvenience caused and we have brought it to the attention of senior management who is working together with the hotel in order to sort out the mentioned concerns. All is being actioned. We do hope that you will afford us the opportunity if you wish to return in the future and experience and improved hotel. Warm regards staff and management Safari Lodge Rustenburg

6/10 Okay

Phumelele

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
average hotel, stay was a bit uncomfortable monkeys were walking on the roof top at night and cats were noisy too, all of this disturbed our sleep.
Response from General Manager on Nov 18, 2016
Dear Valued Guest, Thank you for your review of the Safari Lodge Hotel. Your feedback is most appreciated and will be reviewed by the Line Manager concerned. We value your support and hope that you will return in the very near future. Warm Regards Staff and Management Safari Lodge Hotel

2/10 Terrible

derak

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
no water to bath!!!! Problems with bookings!!!
Response from General Manager on Sep 2, 2016
Dear Valued Gues,Thank you for taking the time to review Safari Lodge. We would like to apologise if you experienced any inconvenience at your recent stay. Your comments will be forwarded to the Line Manager concerned for review. We do hope that you will return in the near future for another stay at Safari Lodge where all will be to your satisfaction. Warm Regards Staff and Management Safari Lodge Rustenburg