Exterior

Reviews of Ruthin Castle Hotel

4 out of 5
Ruthin Castle Hotel
Castle Street, Denbighshire, Ruthin, Wales

Reviews

8.0

Very Good

Rating 10 - Excellent. 303 out of 725 reviews" "
Rating 8 - Good. 225 out of 725 reviews" "
Rating 6 - Okay. 114 out of 725 reviews" "
Rating 4 - Poor. 56 out of 725 reviews" "
Rating 2 - Terrible. 27 out of 725 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay! Grounds are amazing. Rooms warm and clean. Staff always friendly
Stayed 1 night in Mar 2024
Response from Caz on Mar 15, 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Caz on Mar 15, 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 Good

Evelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful grounds and impressive castle like building. Yes its old and I love the characteristics of such an.older property. However really does need uprating in quite a few areas. Our bedroom spacious but very tired needing painting, furniture tatty and wobbling ...needs some TLC then it would be perfect
Stayed 1 night in Mar 2024
Response from Caz on Mar 6, 2024
Thank you for your feedback, we hope you enjoyed your shtay. I have passed your comments to the Hotels management team and can confirm that we are undergoing a bedroom refurbishment plan.

10/10 Excellent

John

Liked: Staff & service
Quirky but nice . Nice room. Property needs some TLC
Stayed 1 night in Feb 2024
Response from caz on Mar 4, 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yet another great stay at the Castle. our 15th visit in 12 months! Warm and clean room. Always plenty of hot water to take a bath or shower. Staff always friendly and helpful.
Stayed 1 night in Jan 2024
Response from Caz on Feb 12, 2024
Thank you for your feedback, we are pleased you enjoyed your stay and look forward to welcoming you back.

10/10 Excellent

Elaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for a one night stay for my partners birthday.what a lovely experience it was. After reading reviews after booking it I was wondering if it was not going to be so good.as some complaints about it being slightly run down and cold.we went with an open mind and we was not diserpointed at all.it was actually much better than we ever imagined it was going to be and we can't wait to go back. Our room was just fantastic,warm, clean and furnished beautiful. We had a four poster bed and it was perfect. The whole experience was so lovely and the staff where very attentive and helpful.ruth from the dining room was such a lovely lady and couldn't do enough for everyone. The food was fine we had an evening meal and breakfast, couldn't fault it. Had a wander around the grounds seeing all the wildlife and peacocks.granted some things are a little tired and tatty but it's a castle and none of that reflected on our opinions of the whole experience.we absolutely loved it and can't wait to go back. Thank you for a lovely stay ,lovely experience and very nice staff.
Stayed 1 night in Jan 2024
Response from Caz on Jan 15, 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us and look forward to welcoming you back.

6/10 Okay

Ursula

Stayed 2 nights in Jan 2024
Response from Caz on Feb 7, 2024
Thank you for your feedback, we hope you enjoyed your stay with us.

8/10 Good

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Caz on Jan 9, 2024
Thank you for your feedback. We hope you enjoyed your stay with us.

4/10 Poor

Christopher

Disliked: Property conditions & facilities
A splendid building is let down by very poor standards. There seemed no contingency in cold weather to heat the public spaces as well as the rooms. Absolutely freezing and virtually impossible to rectify with the inadequate heating system. Shower drain was blocked. Toilet seat damaged. Some lights not working. Mould on bathroom tiles. Two panes of glass missing from large window on main staircase with freezing air blowing in. The list goes on and most of these issues could be rectified quickly and at minimum cast. The quality of the breakfast was mediocre and very poorly presented with buckets of food being poured into serving dishes. This should not be carried out in front of guests waiting to serve themselves but done elsewhere and brought to the dining area ready to serve. Staff are very friendly and simply require guidance and support which appears to be missing.
Stayed 1 night in Dec 2023
Response from Caz on Dec 5, 2023
Thank you for your feedback, I apologise for the poor heating and maintenance issues you experienced during your stay. I have passed your comments to the Hotel Manager in order for him to address the issues raised.

10/10 Excellent

Cara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful castle, friendly staff and great food/drinks.
Stayed 1 night in Dec 2023
Response from Caz on Dec 5, 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 Good

stephen

Liked: Cleanliness, staff & service, room comfort
Enjoyable
A most enjoyable stay a co odd thing 1 no hangers in wardrobe and no hairdryer otherwise enjoyed it
Stayed 1 night in Nov 2023
Response from Caz on Dec 5, 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us. Both of the mentioned items should be in your room as standard, thank you for mentioning as we will get this checked and amended.

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
History behind the Castle/friendly staff very welcoming/enjoyed the food
Stayed 1 night in Nov 2023
Response from Caz on Nov 28, 2023
thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from Caz on Nov 20, 2023
Thank you for your feedback, we hope you enjoyed your stay with us.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Caz on Nov 16, 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely castle to stay in. Staff were friendly and helpful. Would recommend deluxe rooms. Nice food and very quick
Stayed 1 night in Nov 2023
Response from Caz on Nov 6, 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Disappointed
Asked for room to make up when came back to room in the evening nothing done, no fridge in the room, locker broken , room phone line not working, lift broken .. its just not great experience as i had when stayed couple of years ago on upper floor.
Stayed 3 nights in Nov 2023
Response from Caz on Nov 6, 2023
Thank you for your feedback, i am sorry you were disappointed in your stay and apologies for the poor room facilities and service. We are working through the rooms upgrading and replacing equipment and furnishings, I have advised the Hotel's management team of the issues you have raised.

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic getaway
What a fabulous place; the building is beautiful, the grounds are lovely for a wander around and the room was magnificent. The room was warm, the bed very comfortable and bathroom was clean and the towels were fluffy. We would very much recommend this place to stay. The food was fab: amazing choice for breakfast and really well thought, seasonal dinner options. Good wine list and lovely bar to relax in.
Stayed 2 nights in Oct 2023
Response from Caz on Nov 2, 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us and look forward to welcoming you back in the future.

8/10 Good

Arthur

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Caz on Nov 1, 2023
Thank you for your feedback, we hope you enjoyed your stay with us.

4/10 Poor

Linda

Traveled with group
Disliked: Staff & service, property conditions & facilities
We arrived from Australia and we wentto our rooms. We had room 214 which once inside the rokm it was nice and large. Our frie ds who paid the same price were next door in a room just decorated and the carpet had been laid but not tacked down. She tripped walking out the bathroom had to go to receptio to report it as she had no phone in her room 213. Reception said they would look into it ut nothing happened. The two rooms were way down corridors which had painting and workman, ladders etc we had to maneavour around the all. Once we arrivedat the rooms the corridor was full on beds, furniture and no lights on in the corridor very unsafe. We totally felt isolated from the other guests. Very disappointing.
Stayed 1 night in Oct 2023
Response from Caz on Nov 1, 2023
Thank you for your feedback, I apologise for the attention detail you experienced whilst we are upgrading our faciltiies. We are working hard to improve the Hotel, but need to ensure that the building work does not inpact on those staying with us. I have passed your comments to the Hotels management team in order for them to address the issues raised.

8/10 Good

Karen

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023
Response from Caz on Nov 1, 2023
Thank you for your feedback, we hope you enjoyed your stay with us.

10/10 Excellent

Alana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a castle! A really fantastic castle! Did I mention that it’s a CASTLE??!! Coolest stay of our entire trip.
Stayed 1 night in Oct 2023
Response from Caz on Oct 25, 2023
Thank you for your feedback, we are pleased you enjoyed your stay in our Castle.

10/10 Excellent

Jeanette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning grounds & castle, a delight to stay. Our room was perfect & had not yet had the refurbishment which is ongoing. Spoke to workmen who are installing the new air conditioning - a mighty task for a huge building. The staff from front of house to the cleaners were absolutely wonderful, nothing was too much trouble, generous with natural smiles, conversation & helpful voluntarily. From the moment you arrive, they are committed for your comfort & enjoyment. Ignore previous negative comments, they're insane! E.g: 1:No hot water - it's a huge building, let shower or taps run, by the time you have cleaned your teeth the water is very hot ( just consider where the boiler may be to make it to your room) 2: Afternoon tea: 3 finger sandwiches, 2 mini chocolate brownies, slice chocolate flan, 2 slices Bara Brith, Welsh cake (scrumiest I've ever tasted) lemon posset, good sized scone with jam &cream. Endless tea & coffee you can mix. Service was impeccable & relaxed, each extra tea was brought with a fresh teapot ∪. 3: Breakfast, buffet 3 day, service one day. Excellent choice of yoghurts, fresh and dried fruits, pastries, Jams, honey, marmalade, choice of bread , vast choice of quality hot food including cured bacon & great sausage. Evening meal again did not disappoint. Gardens & wildlife are so relaxing as are the public rooms if which there are many. I will return as soon as physically possible, this has been a hidden gem & my now oasis, cannot recommend highly enough.
Stayed 4 nights in Oct 2023
Response from Caz on Oct 17, 2023
Thank you for your lovely feedback, we are pleased you enjoyed your stay with us and look forward to welcoming you back.

10/10 Excellent

Sergiy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great experience
Stayed 2 nights in Oct 2023
Response from Caz on Oct 17, 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

4/10 Poor

Lisa

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the price
Stayed here as attending a wedding. The property is impressive but it’s well overdue some refurbishment and really over priced for then condition. I stayed in a Deluxe room and I’d have hated to see what a standard room was like. The room smelled of damp/stagnant water as soon as we walked in. The bathroom window was wide open so it had been noticed. The mattress was paper thin and we found the source of the smell was a leaky toilet the following morning. It’s a shame to see such an amazing building in such poor state. It would have been over priced at half the room rate we paid.
Stayed 1 night in Oct 2023
Response from Caz on Oct 16, 2023
Thank you for your feedback, I am sorry that you were disappointed in your stay and apologise for the quality of the bed and bathroom facilities. I am pleased to confirm that their is a program of refurbishment ongoing in the hotel whcih continues through the winter.

10/10 Excellent

David

Stayed 1 night in Oct 2023
Response from Caz on Oct 17, 2023
Thank you for your feedback,we are pleased you enjoyed your stay with us.

8/10 Good

Grazio

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Nice hotel pleasantly surprised
Nice hotel in lovely grounds - hotel has a nice atmosphere and lots of history. Slightly run down due to its age but that is part of its charm. Was pleasantly surprised with the room and staff were all lovely and helpful
Stayed 1 night in Oct 2023
Response from Reception Team on Oct 14, 2023
Thank you for taking a moment to share your feedback with us. We are delighted to hear that you enjoyed your stay. We hope to welcome you back to Ruthin Castle again soon.

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, would recommend to anyone looking for a nice place to stay
Stayed 2 nights in Oct 2023
Response from Reception Team on Oct 14, 2023
Good afternoon,Thank you for taking the time to share your feedback with us. Guest feedback is valued by our team and we are delighted to hear you enjoyed your stay with us. We hope to welcome you back again soon.

8/10 Good

Rose

Liked: Cleanliness, staff & service, room comfort
Beautiful
We had a lovely stay. Had a few issues with our room but when advised reception they were dealt with. Would stop again.
Stayed 2 nights in Oct 2023
Response from Caz on Oct 9, 2023
Thank you for your feedback, we are pleased you enkoyed your stay with us.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very clean and comfortable. Needs a bit of tlc otherwise great
Stayed 2 nights in Sep 2023
Response from Caz on Oct 4, 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us. We are currently working through a maintenance program, new carpets are being fitted this week.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing overnight stay
Nice relaxing overnight stay before heading home in an old castle building with lots of interesting features
Stayed 1 night in Sep 2023
Response from Reception Team on Oct 1, 2023
Thank you for taking a moment to share your feedback with us, we are delighted to hear that your stay was enjoyable and relaxing. We hope to welcome you back to stay again soon.

8/10 Good

Daniel

Liked: Staff & service, room comfort
A magical castle
A beautiful hotel in an amazing setting. It has all the grandeur of a castle, even if some of the décor isn't. It seems to be half through a bit of a refresh in some areas, and witha little more eye to detail it would be truly spectacular. The staff are amazing and the room we had was magnificent. We'll be back.
Stayed 1 night in Sep 2023
Response from Caz on Sep 28, 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us. We are working hard to improve the propert, new carpets being fitted this week.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
second stay and would happily stay again.
Our thoughtfully designed room was very attractive with most needs catered for. A dressing room area, a splendid bath/ bathing area shielded from view) plus a shower room with toilet complimented the 4 poster bed. The tired decorative condition of the room was acceptable though the en suite shower room needs attention as do rotting window frames. When renovation is started we suggest a duel shower head to cater for all guests. Overall a lovely stay in a beautiful environment. The receptionists were both very kindly, helpful, and all round perfect for their role.
Stayed 2 nights in Sep 2023
Response from Reception Team on Sep 24, 2023
Thank you for taking your time to leave your feedback. Pleased to hear that you enjoyed your stay with us.We look forward to hearing from you soonthanksReception team

6/10 Okay

Lester

Disappointing breakfast & hotel policy
The hotel has nice grounds, interior nicely decorated, its overall condition is in keeping with its age but didn’t affect our stay. Big disappointment with buffet breakfast, the hot food was terrible, eggs and sausages had a funny taste and the addition of tinned tomatoes instead of fresh was awful. Inquired with reception staff and told the breakfast would cost €9.95 per person but were charged €14.95 each, their explanation to charging extra was that we hadn’t booked it the night before, UNEXCEPTABLE…even staff were embarrassed by this ‘so called’ hotel policy and apologised. It seemed they’d used the cheapest ingredients possibly so not value for money at all. Our bathroom seemed fairly recently renovated but a huge disappointment as everything was wet all the time as they placed big shower rose in middle of the space with nothing to stop the water. Had to place towel on floor to stop carpet getting wet to use the toilet or basin.
Stayed 1 night in Sep 2023
Response from Caz on Sep 20, 2023
Thank you for your feedback, I am sorry you were disappointed with your stay and apologise for the poor quality of breakfast. Your comments have been passed to the Hotels Management team in order for them to be reviewed and addressed.

8/10 Good

allan

Stayed 1 night in Sep 2023
Response from Caz on Sep 20, 2023
Thank you for your feedback, we hope you enjoyed your stay with us.

8/10 Good

Benedict

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Caz on Sep 19, 2023
Thank you for your feedback, we hope you enjoyed your stay with us.

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and peaceful stay.
Great location and helpful and friendly staff. Shame i was only staying for 1 night. Will definitely book again and recommend to anyone i know will be visiting around the area.
Stayed 1 night in Sep 2023
Response from Caz on Sep 19, 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

2/10 Terrible

Ian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I want a refund!
Daily room cleaning had to be requested and was not carried out even with a firm request. Hence, dirty towels left in the bath for two days and night staff running around trying to locate fresh linen, tea, milk etc and toilet paper! The room phone didn't work so unable to contact reception ...to complain. The toilet and shower leaked meaning lots of wet towels on the floor and on our 4th day we didn't have any hot water....cold showers! The breakfast was made up of the cheapest ingredients possible ,however, the staff were very friendly/helpful and trying hard to make a silk purse from a sows ear!!!
Stayed 5 nights in Sep 2023
Response from Caz on Sep 19, 2023
I am sorry that you were disappointed with your stay and apologise for the poor service that you received. Please contact the hotel directly and speak with the Manager with regard to stay.

10/10 Excellent

Andrew

Stayed 1 night in Sep 2023
Response from Lauren on Oct 3, 2023
Thank you for your feedback

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very relaxing experience
From first arriving, Barbara, the receptionist, was very welcoming and helpful. This set the stay off to a great start. Throughout my stay, I had encountered other staff, in the bar area and restaurant. All the staff were excellent, friendly and welcoming. The only downside was the spa area. There were no individual costs for certain areas. For example, it was not possible to pay just to use the sauna and or steam room. It was priced soley for a three hour session with the hot and refreshment included. Nevertheless, I would stay here again.
Stayed 1 night in Sep 2023
Response from Caz on Sep 8, 2023
Thank you for your feedback and lovely comments, which I have passed onto Barbara. we are pleased you enjoyed your stay and look forward to welcoming you back.

4/10 Poor

Beverly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Caz on Sep 6, 2023
Thank you for your feedback, I am sorry that you were disappointed in your stay

10/10 Excellent

Shelbie-mae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Caz on Aug 24, 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Caz on Aug 21, 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excellent

Julie

Stayed 1 night in Aug 2023
Response from Caz on Aug 21, 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excellent

Rhys

Liked: Cleanliness, staff & service, room comfort
1 night in a castle
Spent a comfortable night in 1 of the large tower rooms. The building is showing its age in places but this mostly just adds to the character of the place.
Stayed 1 night in Aug 2023
Response from Reception Team on Aug 20, 2023
Thank you for taking the time to share your feedback with us. We are pleased to hear you had a pleasant stay. Our guest experience is paramount to us here at Ruthin Castle. We hope to welcome you back to Ruthin again soon.

10/10 Excellent

Lindsay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay for our anniversary. Staff are polite, warm and helpful. Grounds are lovely, fabulous ruins and wild spaces to enjoy. Quiet place to enjoy the peace and quiet. Dinner was tasty and breakfast options were great. Staff always on hand to help. We will definitely be back
Stayed 1 night in Aug 2023
Response from Caz on Aug 18, 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us and look forward to welcoming you back.

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely stay and the teams are super helpful and friendly. Would recommend.
Stayed 1 night in Aug 2023
Response from Caz on Aug 17, 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

6/10 Okay

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Caz on Aug 14, 2023
Thank you for your feedback, we hope you enjoyed your stay with us.

8/10 Good

James

Stayed 1 night in Aug 2023
Response from Caz on Aug 15, 2023
Thank you for your feedback, we hope you enjoyed your stay with us.

10/10 Excellent

Michael

Stayed 1 night in Aug 2023
Response from Caz on Sep 5, 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Loved our stay at Ruthin Castle, the staff were very friendly, I contacted the hotel to change my room as I wanted room 222 reportedly the most haunted in the building and they were able to accommodate. The grounds are stunning and the peacocks roaming freely are just mesmerising I could watch them all day! Obviously signs around of things that need refreshing, including in our room but we weren't put off by any of it, it kind of adds to the whole ambiance of the building, I would most definitely stay here again and recommend to others also. Breakfast was also very nice, buffet style with cooked and continental options the sausages were very good.
Stayed 1 night in Aug 2023
Response from Caz on Aug 12, 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us and look forward to welcoming you back.