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"Staff need training. No welcome from reception. Room needed a lot of updating. Fire alarm went off in early hours. No staff on site and no emergency contact details readily available once we had evacuated. No apology when checking out and we weren’t asked if we’d had a good stay. Excellent location."

"Restaurant was closed during the stay, windows boarded up, room looked tired, Had to ask the staff to refresh the room daily, Bathroom in need of a good tidy up & redecoration"

"The location of this this hotel is perfect to explore Rye"

"Fascinating place to stay with so much character! Great breakfast with beautiful fresh spring flowers on the table. Flooring could benefit from an update in room but all very clean, and was a lovely room if a bit creepy! 😀 Dean on reception deserves a special mention as he is a credit to the hotel!"

"We stayed for six nights, there was some fluff on the floor when we checked in, it was still there when we checked out! One evening, we had a decent lunch so only wanted a snack in the evening. We both had ham sandwiches which while nice ham, no attempt had been made to present them, for example, a salad garnish would have gone a long way. At breakfast the buffet was always running out of teaspoons, mugs for tea/coffee, marmalade, stupid things. One evening I went to use the disabled toilet, the attached picture shows how I found it."

"Beds are huge and the staff are jolly and helpful providing excellent service. Communal lounge, dining room and grounds all kept really nice. Spa is more functional than luxurious but good for the price. Only negatives were: - both me and my friends eggs at breakfast tasted very vinegar-y. - Each time the extractor fan was on in my room it was drawing in bad smells eg sewage and cabbage cooking smells. However overall we really enjoyed our stay and are grateful to the staff for making it really pleasant."

"Sparkly clean room, beautiful food with wonderful staff highly recommend"

"Would highly recommend a stay have everything you need?"

"I had a single room with balcony, was clean and big enough for 1 person. Breakfast was great, buffet style and I managed to get a table next to the window every morning. I was on the 6th floor so the view from my balcony was great."