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Hotel Berner Zell am See
4.0 star property

Ski-in/ski-out hotel with a full-service spa

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June 2024

Hotel Berner Zell am See

Photo gallery for Hotel Berner Zell am See

Outdoor pool, pool umbrellas, sun loungers
Sundeck
Junior Suite, 1 Double Bed, Balcony, Mountain View | Down comforters, minibar, in-room safe, desk
Breakfast and dinner served, Regional cuisine
Sauna, steam room, Turkish bath, massages

Overview of Hotel Berner Zell am See

Reviews
9.6

Exceptional

Popular amenities

  • PoolPoolPool
  • Breakfast includedBreakfast includedBreakfast included
  • SpaSpaSpa
  • Parking includedParking includedParking included
  • RestaurantRestaurantRestaurant
  • BarBarBar

Explore the area

Map
Niklaus - Gassner - Promenade 1, Zell am See, Salzburg, 5700
  • Popular LocationCity Xpress Ski Lift5 min walk
  • Popular LocationZell am See Leisure Centre9 min walk
  • Popular LocationLake Zell13 min walk
  • AirportSalzburg (SZG-W.A. Mozart)77 min drive
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Room options

View all photos for Junior Suite, 1 Double Bed, Balcony, Lake View

Junior Suite, 1 Double Bed, Balcony, Lake View | Down comforters, minibar, in-room safe, desk

Junior Suite, 1 Double Bed, Balcony, Lake View

Highlights

Balcony
Separate sitting area
Connecting rooms available
Flat-screen TV
Down duvet
Blackout drapes/curtains
Bathrobes
Private bathroom
  • 269 sq ft
  • Lake view
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 Double Bed, Balcony, Lake View

Suite, 1 Double Bed, Balcony, Lake View | Down comforters, minibar, in-room safe, desk

Suite, 1 Double Bed, Balcony, Lake View

Highlights

Balcony
Separate sitting area
Connecting rooms available
Flat-screen TV
Down duvet
Blackout drapes/curtains
Bathrobes
Private bathroom
  • 355 sq ft
  • Lake view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed, Balcony, Mountain View

Double Room, 1 Double Bed, Balcony, Mountain View | Down comforters, minibar, in-room safe, desk

Double Room, 1 Double Bed, Balcony, Mountain View

Highlights

Balcony
Connecting rooms available
Flat-screen TV
Down duvet
Blackout drapes/curtains
Bathrobes
Private bathroom
Hair dryer
  • 215 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 Double Bed, Balcony, Mountain View

Junior Suite, 1 Double Bed, Balcony, Mountain View | Down comforters, minibar, in-room safe, desk

Junior Suite, 1 Double Bed, Balcony, Mountain View

Highlights

Balcony
Separate sitting area
Connecting rooms available
Flat-screen TV
Down duvet
Blackout drapes/curtains
Bathrobes
Private bathroom
  • 269 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

Similar properties

Close to Lake Zell

Front of property - evening/night

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Pool
Hot Tub
Spa
Free WiFi
8.8 out of 10, Excellent, (81)
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About the neighborhood

Zell am See

Located in Zell am See, Hotel Berner Zell am See is in the city center and on the boardwalk/promenade. Vogtturm City Museum and Kaprun Castle are local landmarks, and some of the area's activities can be experienced at Ebenberg Ski Lift and City Xpress Ski Lift. Zell am See Leisure Centre and Familienberg Maiskogel are also worth visiting. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the snow tubing and snowshoeing.
Visit our Zell am See travel guideOpens in a new window

What's nearby

  • City Xpress Ski Lift - 5 min walk
  • Zell am See Leisure Centre - 9 min walk
  • Zeller See Beach - 10 min walk
  • Lake Zell - 13 min walk
  • AreitXpress Cable Car - 3 min drive

Getting around

  • Zell am See Station - 6 min walk
  • W.A. Mozart Airport (SZG) - 77 min drive

Restaurants

  • Zeller's Cafe - 6 min walk
  • Pinzgauer Diele - 7 min walk
  • Kupferkessel - 4 min walk
  • Vanini - Das andere Café - 5 min walk
  • Steinerwirt 1493 Zell am See - 5 min walk

About this property

Hotel Berner Zell am See

Upscale hotel adjacent to a golf course
A free breakfast buffet, 36 holes of golf, and a terrace are just a few of the amenities provided at Hotel Berner Zell am See. Hit the slopes at this hotel offering ski-in/ski-out access, a ski shuttle, and ski passes. Indulge in a massage at Berner Spa, the onsite spa. The on-site restaurant offers breakfast and dinner. Enjoy onsite activities like ice skating and mountain biking. In addition to shopping on site and a garden, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking
  • Bike rentals, a roundtrip airport shuttle (surcharge), and free newspapers
  • Multilingual staff, smoke-free premises, and tour/ticket assistance
Room features
All guestrooms at Hotel Berner Zell am See boast comforts such as furnished balconies and bathrobes, as well as amenities like free WiFi and safes.
More amenities include:
  • Bathrooms with tubs or showers and hair dryers
  • Balconies, electric kettles, and heating

Languages

English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) during limited hours on request
  • Ski shuttle nearby
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • 36 holes of golf
  • Bicycle rentals
  • Full-service spa
  • Helicopter/airplane tours
  • Ice skating
  • Mountain biking
  • Outdoor pool
  • Piano
  • Sauna
  • Shopping
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Steam room

Family friendly

  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

More

  • 1 building
  • 5 floors
  • Beaux Arts architecture
  • Built in 1952
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

Outdoor space

  • Furnished balcony

More

  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:30 AM - 10:00 PM
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 2.05 per person, per night. This tax does not apply to children under 15 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Reservations are required for golf tee times and massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Berner Hotel
Berner Hotel Zell am See
Berner Zell am See
Hotel Berner
Hotel Berner Zell am See
Hotel Berner Zell am See Hotel
Hotel Berner Zell am See Zell am See
Hotel Berner Zell am See Hotel Zell am See

Frequently asked questions

Does Hotel Berner Zell am See have a pool?

Yes, this property has an outdoor pool.

Is Hotel Berner Zell am See pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Berner Zell am See?

Self parking is free at this property.

What time is check-in at Hotel Berner Zell am See?

Check-in start time: 4 PM; Check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Berner Zell am See?

Check-out is at 11 AM.

Does Hotel Berner Zell am See provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A per person fee applies.

Where is Hotel Berner Zell am See located?

Located in the mountains, this ski-in/ski-out hotel in Zell am See is within a 10-minute walk of Ebenberg Ski Lift and Zell am See Leisure Centre and close to winter sports such as cross-country skiing and skiing lessons. City Xpress Ski Lift and Vogtturm City Museum are also within 10 minutes. Zell am See Station is 6 minutes by foot.

Hotel Berner Zell am See Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 41 out of 50 reviews" "
Rating 8 - Good. 6 out of 50 reviews" "
Rating 6 - Okay. 1 out of 50 reviews" "
Rating 4 - Poor. 2 out of 50 reviews" "
Rating 2 - Terrible. 0 out of 50 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

8.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Diana

Traveled with family
Disliked: Property conditions & facilities
We recently stayed at this hotel for 2 nights. When you enter , the lobby area is nice . And that’s about it. The room we stayed in was dated and the carpet was full of stains. In a 4 star hotel the standards for cleanliness should be higher. We had the most unpleasant experience for 2 days at breakfast. We walked in the restaurant and waited to be seated. The majority of tables were nicely done . The hostess had a hard time locating our name on the guests lists and when she was able to confirm we had the breakfast included in our stay she led us to a table that needed to be done. Ok, no big deal we thought. It’s the 1st day and they were not prepared for us. But unfortunately this happened again on the 2nd day. No table ready for us! We felt treated like 2nd class citizens. We are well travelled and this is by far one of the most disappointing stay we ever had. Not a single time we heard an apology.
Stayed 2 nights in Sep 2023

4/10 Poor

Miguel

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The bed was not made, no sheets. When I realized the problem it was too late and had no assistance.
Stayed 1 night in Aug 2022

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location and great views from the pool terrace. We upgraded to a lake side suite, which was lovely. Staff couldn't do enough for you. Spa was superb, sauna, steam room and lovely pool. Breakfast buffet very good too. Was disappointed that the rooms were somewhat old fashioned. They had no air-conditing or even a fan. Bathroom was small with seperate toilet. Plastic glasses and cups, not what i would expect of a hotel of this standard.
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic! Would certainly recommend The staff couldn’t have been any more helpful 😃👌
Stayed 1 night in Aug 2019

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Spectacular staff with a nice and quiet location
Overall, we loved this property and would stay here again. It is close enough to the Old Town, but far enough away to be extremely quiet and relaxing at night. The property is uphill so if you have difficulty walking or are really out of shape probably not a good location. The staff were absolutely wonderful, particularly the front desk. Extremely friendly and helpful. They have a reasonably priced bar with cold beer and good wine available. Breakfast buffet decent, but not great. They offer a limited 5-course menu daily with items changing at an unbelievably reasonable price with very reasonably priced wines. Many people understandably eat here for dinners and we thought it was a great value. Bedroom was good, although we thought it would have air conditioning which was the only complaint since it was summer. The junior suite we had was worth every penny having a nice, roomy balcony with a spectacular view. Only other negative is that the WiFi is terrible, regardless of where you are in the hotel. We basically had to turn it off just to get a web page to load.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality friendly hotel
Had very good stay at hotel which is well positioned in Zell am See. Received a warm welcome and room upgraded to a junior suite which was brilliant and very comfortable. Service in the hotel was excellent. Front of house staff all wear traditional Austrian dress. It was also nice to relax in the Spa and outside pool after a day out walking the hills. Only criticism would be lack of air conditioning in the room. We slept with window and door onto balcony open to keep cool but meant we were woken early by dawn chorus! Would recommend hotel.
Stayed 6 nights in Jun 2019

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a beautiful town
The hostess was very warm and welcoming. Welcome coffee and cake was provided. The summer pass cable car tickets were included. Breakfast was buffet style with cereal, meats and cheeses. Eggs cooked to order. A short walk to the lakeside. Room was warm and comfy with a nice view. Neat and clean. Outdoor Parking was on the property. We saw a covered garage, probably for winter months, not sure how big it is.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Lovely stay at Zell am See
Stayed here for 3 nights in summer, it was lovely. The hotel has great wellness facilities and is conveniently located just a few minutes away from bus station for excursions and cable car rides. Food was delicious and we felt well taken care of.
Stayed 3 nights in Aug 2018

10/10 Excellent

World Traveler, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very nice and helpful staff who gave us a nice welcome with a glass of wine while we registered. Good restaurant, and walking distance to town. Room was quite large, had a nice balcony with view of mountains and lake. Parking was free, right in front of hotel.
Stayed 1 night in Jun 2017

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great service, good location
Reception greeted us by name and offered us two drinks to relax with while they took our luggage to our room. Excellent hotel, good location, great breakfast

General hotel information

Check-In Time
4:00 PM
Check-Out Time
11:00 AM
Address
Niklaus - Gassner - Promenade 1, Zell am See, Salzburg
Location
Zell am See