评分基于 528 条真实点评
3.9 客房清洁度
3.9 服务和员工
3.8 客房舒适度
3.6 酒店条件
Expedia 真实点评
用户：真实旅客
发布日期：2019年8月1日 发布在：Hotels
酒店管理层的评论
2019年8月20日，回复：酒店管理层 SKeil
Dear tucsek,
thank you for having taken the time to rate our Mercure Hotel Saarbrücken Süd.
We are looking forward to welcome you again.
Thank you for your time and your stay!
Best regards, Sven Keil – General Manager
用户：真实旅客
发布日期：2019年7月29日
Mir hat der Service und der Komfort am meisten gefallen. Das einzige was war. die Matratze war zu weich.
酒店管理层的评论
2019年8月3日，回复：酒店管理层 S.Keil
Lieber Mercure Gast,
vielen Dank für Ihren Aufenthalt im Mercure Hotel Saarbrücken Süd und die Bewertung Ihrer Eindrücke.
Ihre Komplimente und Anregungen geben wir mit großer Freude an das Team weiter.
Um Sie von unserem Haus und Service wieder einmal zu überzeugen, freuen wir uns, wenn wir Sie demnächst als Gast wieder begrüßen können. Nochmals vielen Dank für Ihre Bewertung.
Viele Grüße, Sven Chr. Keil - General Manager
用户：真实旅客
发布日期：2019年7月27日 发布在：Travelocity
No microwave, freeze. Air-conditioning not cooling enough.
酒店管理层的评论
2019年7月29日，回复：酒店管理层 SKeil
Dear Hasan, thank you for your stay at hour hotel and your feedback on travelocity. We do highly appreciate this effort, since it gives us the chance to react and also, like in your case, to clarify certain things.
As a 3 star superior Mercure Hotel we do not offer microwaves in our hotel but our business and privilege rooms are equipped with a mini fridge. The air condition is totally modernized and centrally controlled. Now we certainly do hope that upon your next visit in Saarbrücken, you will choose our Mercure Hotel Saarbrücken Süd again.
We are looking forward to welcome you again and make sure everything goes 100% smooth this time.
Best regards, Sven Keil - GM
用户：真实旅客
Nice but not if you need air conditioning!
发布日期：2019年7月24日 发布在：HotelsThe hotel was nice however the air conditioning was not sufficient to cool the room.
The pool wasn't clean and when I complained I was advised that the pool cleaning staff don't work on Saturday or Sunday and it was Sunday late afternoon. I do have to say that a member of staff then went out to clean the pool but by the time they were finished the pool wasn't in the sun and the moment was lost.
酒店管理层的评论
2019年7月29日，回复：酒店管理层 SKeil
Dear Mercure guest, thank you for your stay and your feedback on hotels.com. Our air condition is modernized but centralized controlled. Therefore we will reach a high standard in changing the air in the whole hotel. We noticed your complains about our pool as you speak with our front office staff upon your arrival. Please note that we are cleaning our pool on a daily basis but as it is a outdoor pool surrounded by a natural garden we can not avoid that some leaves or gras could be on top of the water due to the wind. Thank you for your time and your stay!
Best regards
Sven Chr. Keil - General Manager
用户：真实旅客
发布日期：2019年7月13日 发布在：Hotels
酒店管理层的评论
2019年7月17日，回复：酒店管理层 S.Keil
Dear Boris,
thank you for having taken the time to rate our Mercure Hotel Saarbrücken Süd so well on hotels.com
We are looking forward to welcome you again.
Thank you for your time and your stay!
Best regards, Sven Keil – General Manager
用户：真实旅客
发布日期：2019年7月12日 发布在：Hotels
酒店管理层的评论
2019年7月12日，回复：酒店管理层 SKeil
Dear Totte,
thank you very much for your positive 10 point rating on hotels.com
We are looking forward to welcome you again.
Thank you for your time and your stay!
Best regards, Sven Keil – General Manager
用户：真实旅客
Bra hotell
发布日期：2019年7月11日 发布在：HotelsTrevligt medelklasshotell i relativt lungt område. Bra säng, god frukost. Bra gratis parkering.
酒店管理层的评论
2019年7月12日，回复：酒店管理层 SKeil
Dear Wolfgang,
thank you very much for your positive rating & recommendation on hotels.com. We are happy that you liked our breakfast buffet.
We are looking forward to welcome you again.
Thank you for your time and your stay!
Best regards, Sven Keil – General Manager
用户：真实旅客
发布日期：2019年7月8日
Sehr freundliches Personal. Es fehlten nur Sitzplätze im Außenbereich. Es gab zwar ein paar, aber dort konnte man keinen Platz mehr ergattern.
酒店管理层的评论
2019年7月10日，回复：酒店管理层 S.Keil
Lieber Mercure Gast, vielen Dank für Ihre 4 Sterne Bewertung auf Expedia.com. Ihre Komplimente und Anregungen geben wir mit großer Freude an das Team weiter. Es freut uns besonders, dass Sie unser Personal loben.
Um Sie von unserem Konzept wieder einmal zu überzeugen, freuen wir uns, wenn wir Sie demnächst als Gast wieder begrüßen können. Nochmals vielen Dank für Ihre Bewertung.
Viele Grüße, Sven Chr. Keil - General Manager
用户：真实旅客 来自：Baumholder
发布日期：2019年7月2日
The staff was friendly when we arrived and was able to answer all our questions. English was fluent and there was no confusion. We had dinner at the hotel and it was very delicious and the prices were fair, the bartender was great company and quick to get refills and take orders. Parking was free and we believe the price was fair for the overall stay. Breakfast was expensive for a simple buffet, but that’s almost all of European hotels. We booked the hotel with the promise of AC and was told the facility controls it throughout the whole hotel themselves; it was cooler in the hallway than the room itself so we had to bring in our own fan just to feel comfortable enough to sleep. We enjoyed the cold temperature of the pool for it was very hot outside, however, it was full of leaves and bugs and the chairs were awkward to sit in and a little uncomfortable.
酒店管理层的评论
2019年7月8日，回复：酒店管理层 S.Keil
Dear Nicole Goyette, we are very pleased to read your positive comments and your recommendation about our Mercure Hotel Saarbrücken Süd. We highly appreciate your effort, since it is very important for us to receive your direct feedback on the things we do well, and others where we can improve.
The AC is centralized controlled and the room temperature in the guest rooms may vary if the windows are not closed properly or the curtains are not closed. The outdoor pool is surround by garden and tree therefore we can not avoid leafs and bugs although the pool would be cleaned on a daily basis.
Therefore we certainly do hope that upon your next visit to Saarbrücken, you return to our Mercure Hotel Saarbrücken Süd.
Thank you for your time and your stay!
Best regards, Sven Chr. Keil - General Manager
用户：真实旅客
发布日期：2019年6月30日
酒店管理层的评论
2019年7月1日，回复：酒店管理层 SKeil
Dear Mercure guest,
thank you for having taken the time to rate our Mercure Hotel Saarbrücken Süd.
We are looking forward to welcome you again.
Thank you for your time and your stay!
Best regards, Sven Keil – General Manager
