Ratings based on 49 Verified Reviews

3.4 out of 5
75% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

mattress

Posted Jan 24, 2017
The bottom fitted sheet was to small for the mattress and we spent half the night tucking back in over an over,,,
Comment from Hotel Management
Jan 28, 2017 by Mary, Hotel Management
We sincerely apologize for your inconvenience with the bed sheets. We do appreciate your feedback and your concerns, and Thank you for choosing to stay with us.
2 out of 5
by A verified traveler

Posted Dec 3, 2016 on Hotels
The staff was friendly and helpful, however...there are a few reasons why I will not be returning here in the future. My room was freezing, and noticed that the heater was not working. I called the front desk the next day, and they had the maintenance guy come and look at it. Needless to say, he offered to replace the unit or for me to switch rooms. The unit was indeed not working. I didn't feel like packing up and moving, so I waited for him to return with a new unit for replacement. I could not leave to visit with my family because I had to wait for him to come back and replace it. It was 10:30am, and he said he would return in about 30mins because he needed to "wake up."??? He came back nearly 2hrs later. Secondly...the towels were very dingy. Glad I travel with my own. NOOOO thanks. Thirdly, although the breakfast is complimentary, it was dreadful. No seriously, it was. The waffles you make for yourself were the only good thing about it. I travel a lot. I've stayed at a variety of hotels, and I've stayed at plenty more at this rate that were much better. What can you expect though? It is a very small town.
Comment from Hotel Management
Dec 11, 2016 by General Manager, Hotel Management
We are sorry your stay was not satisfactory, We apologize on behalf of our entire staff and crew. We value your feedback. Happy travels.
3 out of 5
by A verified traveler

The Housekeeping service was top notch.

Posted Nov 14, 2016 on Hotels
This Best Western Motel is older. The vending machines were out of order. The staff was friendly and the house keepers were top notch. Overall, the stay was acceptable.
Comment from Hotel Management
Nov 24, 2016 by General Manager, Hotel Management
Thank you for your feedback. We appreciate your comments, and are glad you enjoyed your stay with us!
3 out of 5
by A verified traveler

Posted Nov 6, 2016 on Hotels
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
Thank you for you feedback, We appreciated your stay with us.
3 out of 5
by A verified traveler from US

A small town with small town motel....

Posted Nov 3, 2016
Pros: Older motel but was clean. Bed and pillows comfortable. Shower head better than most. A "safe" in room!! Was there only to sleep and shower. Don't expect the Hilton!!!!
Cons: Not a wonderful breakfast as was touted....eggs and potatoes were cold...sausage looked anemic! Yogurt and coffee were fine....didn't try dry cereal or waffle which was offered....low on condiments. Thought motel was over priced!!!!!
Location: Located on major Hwy in Jasper, seemed to be safe area. Home-style restaurant next door frequented by locals was pretty good.
Comment from Hotel Management
Nov 7, 2016 by ANGEL, Hotel Management
ON BEHALF OF OUR STAFF WE APOLOGIZE FOR YOUR UNSATISFACTORY STAY. WE APPRECIATE YOUR FEED BACK
3 out of 5
by A verified traveler

Posted Oct 23, 2016 on Hotels
The hotel was ok for our needs (one night stopover during travel), but old and dated. Tub/shower looked dingy from age. The front desk staff was friendly. Don't think we would ever stay in this hotel again if in the area as newer ones are available.
Comment from Hotel Management
Oct 25, 2016 by General Manager, Hotel Management
on behalf of our staff we apologize for your unsatisfactory stay. we appreciate your feed back.
4 out of 5
by A verified traveler

Cheap and clean.

Posted Oct 13, 2016 on Hotels
It was a nice cheap little hotel.
Comment from Hotel Management
Oct 15, 2016 by General Manager, Hotel Management
Thank you for your positive feedback, We were happy to be able to accommodate you. We appreciate your comments and hope to see you again.
3 out of 5
by A verified traveler

Nice accommodation for the price

Posted Oct 4, 2016 on Hotels
Made reservation for queen bed. Bed in our room was full size bed.
Comment from Hotel Management
Oct 12, 2016 by General Manager, Hotel Management
WE APOLOGIZE FOR YOUR UNSATISFACTORY STAY
5 out of 5
by A verified traveler

Posted Sep 25, 2016 on Hotels
We were there for family events. Our stay was very pleasant. The room was clean the staff were very polite and helpful. The beds were very comfortable. And the rooms were clean and very quiet. Will be staying again and would recommend this hotel to every one.
Comment from Hotel Management
Oct 2, 2016 by General Manager, Hotel Management
Thank you for choosing to stay with us at Best Western, and we appreciate your feedback. We are very thankful that you enjoyed your stay and everything was to your satisfaction. If you find yourself in Jasper, TX again we would love to have you back!!
4 out of 5
by A verified traveler

Posted Sep 23, 2016 on Hotels
Location along our trip OK. Complementary dinner on Wednesday! Area noisy.
Comment from Hotel Management
Oct 2, 2016 by General Manager, Hotel Management
Thank you for choosing to stay with us at Best Western Inn of Jasper, We appreciate your feedback, and we are very thankful you were able to participate and enjoy the Wednesday night dinner! We sincerely apologize for any inconvenience as far as noise goes, and we hope that you would choose to stay with us again in the future. Thank you!