Ratings based on 760 Verified Reviews

3.3 out of 5
65% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Nice and safe hotel for business traveler

Posted Sep 20, 2017
The hotel is nice and is in a very decent area. The staff is very pleasant and friendly. The room is clean but the bathroom smells like cigarettes even if the room is maked as non smoking room. I would stay there again.
Comment from Hotel Management
Sep 20, 2017 by Manager, Hotel Management
Hi, Yvonne. Thanks for staying with us and for posting your review. Our hotel is 100% non-smoking, so I sincerely apologize for the cigarette smell. We'll take care of this right away. Thanks again and we look forward to seeing you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel under reconstruction

Posted Sep 11, 2017
First room had unusual odor. Second room was fine. I had to stay an extra night. Staff gave me same Expedia rate. Breakfast was fine.
Comment from Hotel Management
Sep 13, 2017 by Manager, Hotel Management
Thank you for staying with us and for posting your review. I apologize for the unusual odor and have corrected this with our housekeeping staff. The reconstruction is moving ahead steadily and we cant wait for it's completion. Please come back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento

It was great!

Posted Aug 30, 2017
Pros: Clean rooms and great customer service.
Cons: The construction noise in the mornings.
Location: A lot of attractions; movies, dinner, desserts, you name it.
Arden Star was a perfect place to escape home for a night. The staff was extremely friendly and helpful. The rooms were clean and comfy. I'd definitely recommend it to friends and family.
Comment from Hotel Management
Aug 30, 2017 by Manager, Hotel Management
Hello, and thank you for the review. We're glad that you like our hotel and our staff. We work extremely hard to provide the type of service today's travelers need and expect. I apologize for the construction noise and will address this with our contractors, as they are not to perform any work in areas where we have occupied rooms. Thank you for letting me know about this and also for being our guest.
4 out of 5
Recommended
for Everyone
by A verified traveler from N. NV

Close to Cal Expo, Arden Mall & Sac State

Posted Aug 30, 2017
Pros: Location, new upgrades & fixtures.
Cons: It's underway.
Location: Cal Expo, Arden Mall, Theater, Sacramento River trails.
August 2017. Room was recently remodeled/upgraded. Comfortable mattresses and bedding. Lobby & breakfast area remodeled/upgraded. . Plentiful breakfast offerings. Ongoing construction/upgrading in hallways, roof & exterior. Guests are still accommodated.and we were not disturbed by the activity.
Comment from Hotel Management
Aug 30, 2017 by Manager, Hotel Management
Hi, Kirk. Thank you for staying with us and for the great review. We really like hearing from our guests to see their thoughts of our hotel. The renovation is moving forward and when finished, the hotel will be absolutely incredible. We look forward to seeing you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Riverside, CA

Near Cal Expo

Posted Jul 25, 2017
This property was under remodeling, but functional. The breakfast could use some additions like cream cheese for the bagels and more bagel varieties.
Comment from Hotel Management
Jul 25, 2017 by Manager, Hotel Management
Hi, BJ. Thanks for staying with us and for the review. The remodel is moving forward and when we're finished, the hotel will be absolutely incredible. Part of this will include enhancements to the breakfast items and we really appreciate your ideas on this. We hope to see you again the next time you're in Sacramento.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento, CA

Most helpful, accommodating staff I've ever met.

Posted Jul 10, 2017
Pros: Just about everything. I booked 3 extra nights.
Cons: The front of the building has remnants of the predecessor's name on it, so I passed it and turned around.
Location: It's a very busy location with many restaurants, the State Fair, and stores within walking distance - even for a disabled guy.
The hotel is under renovation, but any room you stay in is just fantastic. The AC works wonderfully as does the plumbing, the beds are soft and comfortable with ample pillows. If you shut the bathroom door the room can be made nearly black as night - easy to sleep during the day. The pool and pool area are pristine and the laundry machines work fast. Best of all, though, is the staff. At the front desk, Kyle, Lily, Kenia, Wayne, and Eli were all very helpful to me on one occasion or another, not the least of which was Kyle printing me off a list of local attractions suited to me just because I mentioned something in passing. Benji and Jesse are the housemen and Benji is always running - a total workhorse. I saw Jesse modulate an umbrella in the pool area so a sleeping guest wouldn't get sunburned and helps people in ways not associated with his job description - good guy stuff. Friend stuff. Lastly, upon check-in I was exhausted and overcome due to a handicap I had failed to tell the Arden Star about - they upgraded and discounted my room to get me into a 1st floor room. I can't recommend it highly enough.
Comment from Hotel Management
Jul 13, 2017 by Manager, Hotel Management
Hi, Lou. Thanks for the outstanding review and amazing comments. Hearing this from you makes it worth everything we're trying to accomplish. We want to be known as the best hotel in Sacramento and we'll never stop trying to achieve this. Thanks again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean and comfortable

Posted Jul 3, 2017
Clean and comfortable rooms. Quiet stay. Friendly staff
Comment from Hotel Management
Jul 4, 2017 by Manager, Hotel Management
Hello and thank you for staying with us and for the great review. We really appreciate your business and hope to see you again son.
4 out of 5
Recommended
for Everyone
by A verified traveler from australia

You get what you pay for

Posted Jul 1, 2017
Good for a one night stopover. Got what we paid for. Close to takeaway food outlets. Room recently refurbished. Comfy bed.
Comment from Hotel Management
Jul 3, 2017 by Manager, Hotel Management
Hi, Michael. Thanks for staying with us and for the excellent review. We do have a great location, with so much to choose from near by. Also, the renovation is going great. We still have many improvements coming. We look forward to seeing you again.
3 out of 5
by Denise

It's OK.

Posted Jun 10, 2017 on Hotels
The price was a bit steep for my budget, the breakfast was ok. I stayed for a week. I'd like to come back one day.
Comment from Hotel Management
Jun 12, 2017
Hi, Denise. Thanks for staying with us and for your comments. We truly appreciate having you as our guest and would love to have you back again. Thanks again.
4 out of 5
by Jennifer

Posted Jun 5, 2017 on Hotels
It was a good place for the night but I didnt like the cold floor. I would have preferred carpeting.
Comment from Hotel Management
Jun 7, 2017
Hi, Jennifer. Thanks for staying with us and for sharing your thoughts. We appreciate having you as our guest. As part of our renovation, we decided to use the laminate flooring instead of carpet because it is so much more sanitary and visibly cleaner. We feel that more hotels will follow this trend because so many hotels don't properly clean their carpets and that's not acceptable, but unfortunately it's true. We look forward to seeing you again.