Friendly staff; forbidding environment
Posted Aug 29, 2016
All staff we came in contact with were friendly and helpful; however, the hotel, which was renovated recently, has a very unwelcoming atmosphere: our room smelled like toxic plastic, the fitness room, which is quite small, was blaring atrocious pop music and television news simultaneously, and no apparent way to shut either off, the room itself was awkwardly designed, lobby/bar area sterile and uninviting (typical design to discourage guests from relaxing and feeling at home), and to top it all off, despite the $170 charge for one night, there was not even a free continental breakfast, and only one serving of regular coffee in the room. Seems like these hotel chains are starting to follow the lead of budget airlines, charging extra for every possible amenity, but also gouging guests on the room cost. Again, all staff members here were fantastic, but they deserve to work at a better establishment, and for the price, guests deserve more.
Comment from Hotel Management
Sep 4, 2016 by General Manager, Hotel Management
Dear Jeff, I like to thank you for choosing to be our guest and for your feedback. I'm glad to hear that the team was very friendly.