Dear Alyssa, we're sorry to hear about your disappointment with the cleanliness and property conditions during your stay. Providing a clean and well-maintained environment is essential to us, and we apologize for falling short of your expectations. Your feedback is valuable, and we will handle these issues promptly to ensure they are resolved for future guests. If there's anything specific you would like to share or if you have any suggestions for improvement, please feel free to reach out. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future. Warm regards,Customer Care Team

Dear Gary, we're sorry to hear that you were dissatisfied with the service and the condition of our property during your stay. Providing a positive experience for our guests is very important to us, and we regret that we did not meet your expectations in this regard. Your feedback is valuable, and we will use it to handle any areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.Warm regards,Customer Care Team

Dear Natalie, thank you for your feedback! We're always looking for ways to improve our guests' experience, and we appreciate your suggestion about adding microwaves to our rooms. Your input helps us understand what amenities are important to our guests, and we'll certainly consider your suggestion as we continue to enhance our offerings. If you have any further suggestions or if there's anything else we can assist you with, please feel free to let us know. We're here to ensure your stay is as comfortable and convenient as possible.Warm regards,Customer Care Team

Dear guest, we're deeply sorry to hear that your experience at our hotel did not meet your expectations. Cleanliness, excellent service, and well-maintained facilities are top priorities for us, and we regret any shortcomings you encountered in these areas. Please know that we take your feedback seriously, and we will handle these issues promptly to ensure that future guests have a more enjoyable stay. We sincerely apologize for any inconvenience this may have caused you, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Warm regards,Customer Care Team

Dear Adrian, we're deeply sorry to hear about your disappointing experience during your stay. Maintaining high standards of cleanliness, providing excellent service, and ensuring well-maintained facilities are priorities for us, and we regret that we did not meet your expectations in these areas. Your feedback is invaluable, and we take it seriously. We will investigate the issues you've raised and take immediate steps to handle them to prevent similar incidents from occurring in the future. Please accept our sincerest apologies for any inconvenience caused, and we hope to have the opportunity to regain your trust in the future. Warm regards,Customer Care Team

Dear Duncan, thank you for sharing your feedback with us. We're glad to hear that you found our hotel to be an affordable option with reliable hot water and internet access. However, we apologize for any inconvenience caused by the locked lobby and the limited amenities provided. Your comments regarding the room odor, lack of a chair, slow bathtub drainage, and the simplicity of our breakfast offerings have been duly noted, and we will strive to handle these issues to enhance the overall guest experience. We appreciate your valuable feedback, as it helps us identify areas for improvement. Thank you for choosing to stay with us, and we hope to have the opportunity to better serve you in the future.Warm regards,Customer Care Team

Dear Patricia, we sincerely apologize for the unsatisfactory experience you encountered during your stay. Your feedback is invaluable to us, and we deeply regret that the condition of the rooms did not meet your expectations. We take cleanliness and maintenance seriously, and we are handling these issues immediately to ensure they are resolved. Your comfort and safety are of the utmost importance to us, and we understand your concerns. We appreciate your kind words about our staff, and we will continue to strive to provide the highest level of service to all our guests. We regret that we were unable to provide you with a positive experience, and we hope to have the opportunity to regain your trust in the future. Thank you for bringing these matters to our attention.Warm regards,Customer Care Team

Dear Jamison, we're delighted to hear that you found our staff to be good people! Providing excellent service and creating a welcoming atmosphere for our guests is our top priority. Thank you for your kind words, and we hope to have the pleasure of welcoming you back again soon!Warm regards,Customer Care Team

Dear Vyacheslav, we apologize for any disturbance caused by noise from other guests during your stay. Ensuring a peaceful environment for all our guests is important to us, and we regret that you were inconvenienced by the behavior of others on the property. We will share this issue with our security team to ensure that noise levels are monitored and appropriate measures are taken to maintain a quiet atmosphere, especially during late hours. Your feedback is valuable, and we appreciate you bringing this matter to our attention. If there's anything else we can do to enhance your experience or if you have any further concerns, please don't hesitate to let us know. We value your business and hope to have the opportunity to welcome you back for a more restful stay in the future. Thank you for choosing to stay with us.Warm regards,Customer Care Team

Dear Venkatakrishna, thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you found our location convenient for your needs. We strive to provide a comfortable and hassle-free experience for all our guests, and we are pleased that our location met your expectations. Should you have any further comments or suggestions for improvement, please feel free to let us know. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Customer Care Team

Dear Andrea, we are deeply sorry to hear about your disappointing experience during your recent stay. Providing a clean and welcoming environment for our guests is our top priority, and it's disheartening to learn that we fell short of meeting your expectations in cleanliness, service, and the condition of our facilities. Please accept our sincerest apologies for any inconvenience this may have caused you. Your feedback is incredibly valuable to us, and we will share these issues with our team to ensure immediate improvements are made. We hope to have the opportunity to regain your trust and provide you with the exceptional experience you deserve during any future stays.Warm regards,Customer Care Team

Dear Nicole, we're delighted to hear that you had a great stay with us and that our housekeeping team provided excellent service. Ensuring accessibility and cleanliness are top priorities for us, and we're pleased to know that we met your expectations in these areas. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!Warm regards,Customer Care Team

Dear Carrie, we're truly sorry to hear about your disappointing experience. This falls well below the standards we aim to uphold, and we sincerely apologize for any inconvenience or discomfort you may have encountered. We take your feedback seriously and will share these issues with our team to ensure that they are promptly resolved. Your satisfaction and safety are our top priorities, and we regret that we were not able to meet your expectations on this occasion. If there's anything else we can do to make this right or assist you further, please don't hesitate to reach out to us directly.Warm regards,Customer Care Team

Dear Kirra, we are deeply concerned to learn about your experience, and we apologize for any inconvenience caused during your stay. Rest assured, we take such matters very seriously, and we are conducting a thorough investigation into the issues you've raised. The safety and security of our guests are paramount, and we have implemented additional measures to handle these concerns. Please be assured that your feedback will be shared with our team to ensure that appropriate action is taken. We sincerely apologize for falling short of your expectations and hope to have the opportunity to restore your faith in our hotel during your next visit.Warm regards,Customer Care Team

Dear Francisco, we appreciate your feedback and regret that our breakfast offerings did not meet your expectations. Your comments regarding cleanliness and property conditions have been noted, and we will work diligently to handle these concerns to enhance the overall guest experience. Our goal is to provide a comfortable and enjoyable stay for all guests, and we apologize for any shortcomings. We hope to have the opportunity to better serve you in the future.Warm regards,Customer Care Team

Dear Nadia, we sincerely apologize for the disappointment you experienced during your stay. Your feedback is valuable to us, and we are committed to handling the issues you've raised. We understand the importance of a responsive and efficient staff, and we apologize if we fell short of your expectations. Please be assured that we are actively working on improvements to enhance our overall cleanliness, staff service, and facility conditions. We appreciate your input, and we hope to have the opportunity to regain your trust in the future.Warm regards,Customer Care Team

Dear Jennifer, we're sincerely sorry to hear about the issues you encountered during your stay, and we apologize for any inconvenience caused. Providing a clean and comfortable environment is a top priority for us, and it's disheartening to learn that we fell short of your expectations. Our housekeeping team will be immediately notified to handle the concerns you raised, and we will ensure that these issues are thoroughly handled and resolved. Your feedback is valuable to us, and we appreciate you bringing it to our attention. If there's anything else you'd like to share or if you have specific suggestions for improvement, please feel free to let us know. We would appreciate the opportunity to make it right and hope to welcome you back for a much-improved experience in the future.Warm regards,Customer Care Team

Dear Yuderki, we appreciate you taking the time to share your feedback with us, and we sincerely apologize for the unpleasant experience you encountered during your stay. Cleanliness and guest comfort are our top priorities, and we regret that we fell short of your expectations. Your concerns about the room odor, elevator condition, and cleanliness of towels and sheets have been noted, and we will take immediate action to handle these issues. Please know that this is not reflective of our usual standards, and we are committed to ensuring a more positive experience for our guests. We would be grateful for the opportunity to regain your trust, and we hope you'll consider giving us another chance on your future travels.Warm regards,Customer Care Team

Hi Veronica,We are genuinely disheartened to read about your dissatisfaction with the cleanliness, staff service, and the overall condition of our property during your recent stay. Our aim is always to provide a welcoming, clean, and comfortable environment for all our guests, and it is clear we have not lived up to these expectations in your case. We are taking immediate corrective actions, including a thorough review and enhancement of our cleaning protocols, comprehensive training for our staff to improve service levels, and a detailed assessment of our facilities to identify and address any maintenance issues promptly. We deeply value your feedback as it is crucial for our improvement. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back under more positive circumstances.Warm regards,Customer Care Team

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Norma, we sincerely apologize for the unacceptable conditions you encountered during your stay. This falls short of the standards we aim to provide for our guests, and we deeply regret the inconvenience caused by the cleanliness issues, maintenance concerns, and the broken security latch. Immediate action is being taken to handle these issues, and we appreciate your bringing them to our attention. We understand the importance of a clean and comfortable stay, and we are committed to rectifying these shortcomings. If you would consider giving us another chance, we would welcome the opportunity to provide you with a vastly improved experience. Please reach out directly so we can discuss your specific concerns and ensure a more positive outcome during your next visit. Thank you for bringing this to our attention, and we hope to regain your trust.Warm regards,Customer Care Team

Dear Shan, thank you for sharing your feedback with us. We apologize for any inconvenience caused by the cleanliness of your room during your stay. Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of your expectations in this regard. Please know that your comments have been shared with our housekeeping team for immediate attention and improvement. We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfying experience in the future.Warm regards,Customer Care Team

Dear Tamara, we sincerely apologize for the disappointing experience you had during your stay. Your feedback is important to us, and we take your concerns seriously. It's disheartening to hear about the issues with cleanliness, low water pressure, and the lack of breakfast. We are committed to providing a comfortable and enjoyable stay for our guests, and we regret that we fell short of your expectations. We will handle the issues you've raised with our team to ensure improvements are made promptly. If there's anything specific you would like to share or if there are ways we can make amends for your experience, please feel free to reach out. We appreciate your feedback, and we hope to have the opportunity to provide you with a more positive experience in the future.Warm regards,Customer Care Team

Dear Guadalupe, thank you so much for your valuable feedback. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Warm regards,Customer Care Team

Dear Ebony, thank you for bringing your concerns to our attention. We apologize for the inconvenience you experienced during your stay regarding the broken items and the television issues. We strive to provide a comfortable and pleasant experience for all our guests, and it is disappointing to hear that we fell short in this instance. Please know that your feedback is invaluable to us, and we will handle these issues promptly to ensure they do not recur in the future. We hope to have the opportunity to better serve you on your next visit.Warm regards,Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Ebony, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Warm regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Ebony, we apologize for the inconvenience you faced during your stay. We appreciate your feedback and will work diligently to handle the mentioned concerns to ensure a more comfortable experience for all our guests in the future. Thank you for bringing this to our attention.Warm regards,Customer Care Team

Dear Lawrence, we apologize for the subpar experience you had during your stay. Your feedback is essential to us, and we take cleanliness and guest comfort very seriously. We will share these issues with our housekeeping and maintenance teams immediately to ensure that such incidents do not recur in the future. Please consider reaching out to our management team directly so we can further discuss your concerns and work towards a resolution. Thank you for bringing this to our attention.Warm regards,Customer Care Team

Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear Karin, we deeply apologize for the numerous inconveniences and issues you experienced during your stay with us. Your feedback is crucial, and we are truly sorry for falling short of your expectations in several areas. It is unacceptable that you encountered problems with our amenities and facilities, as well as issues with our staff and service. Please know that we take these matters very seriously, and we will share them with our team immediately to ensure that improvements are made and these issues do not recur. Regarding the locked gates and access to breakfast, we apologize for any inconvenience this caused you and will review our procedures to ensure that our guests have easy and convenient access to all facilities. We understand how disappointing this experience must have been for you, and we would appreciate the opportunity to discuss this further with you. If you would like to share more details or have any questions, please feel free to contact our team directly. Once again, we apologize for the inconvenience, and we hope to have the opportunity to regain your trust in the future.Warm regards,Customer Care Team

Dear Carlos, thank you for sharing your feedback with us. We apologize for the inconveniences you experienced during your stay. Your comments are valuable, and we'll certainly look into handling the issues you've mentioned to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to serve you better on your next visit.Warm regards,Customer Care Team

Dear guest, thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused by the lack of a microwave or telephone in your room. These amenities are important for the comfort and convenience of our guests, and we regret that they were not available during your stay. We appreciate your feedback, and it will be shared with our team for review and improvement. Please be assured that we are committed to providing a comfortable and well-equipped environment for our guests, and we will take the necessary steps to handle this oversight. If there's anything specific you'd like to share or if you have further suggestions, please feel free to reach out. Your feedback is invaluable as we strive to enhance our guest experience. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved experience in the future. If there's anything you need or if you have further comments, don't hesitate to reach out.Warm regards,Customer Care Team

Dear Cyril, we apologize for the inconvenience you experienced during your stay. It's disheartening to hear about the issues with the bathroom sink, caulking, non-slip pads, and the condition of the room door. Your comfort is our top priority, and we regret that we fell short of your expectations. Please be assured that your comments will be shared with our maintenance and housekeeping teams to handle and rectify these issues. We appreciate your feedback as it helps us improve our services. If you have any further details or specific concerns you'd like to share, please feel free to do so. Thank you for bringing these matters to our attention. We value your business and hope to have another opportunity to provide you with a more positive experience in the future.Warm regards,Customer Care Team

Dear Leonardo, thank you for bringing your concerns to our attention. We sincerely apologize for the negative experiences you encountered during your stay. It's disheartening to learn that the initial interaction with our representative was not positive, and we regret any discomfort you felt in the parking lot and the surrounding environment. Your feedback regarding the cleanliness of the room damaged amenities, and the delay in handling your concerns during check-out is concerning. We take these matters seriously, and we will investigate and handle each issue to ensure improvements are made. Regarding the hold on your card, we understand the inconvenience this may have caused, and we appreciate your patience. Please be assured that we will review our procedures to prevent similar situations. We value your feedback as it helps us identify areas for improvement. If there is anything specific you would like to discuss or if there's an opportunity to regain your trust in the future, please don't hesitate to contact us directly.Warm regards,Customer Care Team

Dear Fouad, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Warm regards,Customer Care Team

Dear Sean, we're sorry to hear about the issues you encountered during your stay. It's disappointing to learn about the condition of the room, including the stained towels, carpets, and the missing closet door, as this is not reflective of our usual standards. Your feedback is valuable, and we'll promptly handle these concerns to ensure a more comfortable and pleasant experience for our guests in the future. We appreciate your understanding and hope to have another chance to provide you with a better stay.Warm regards,Customer Care Team

Dear Esther, we're sorry to learn about the issues you encountered during your stay. Ensuring our guests have a pleasant experience is our top priority. Your feedback regarding cleanliness, staff & service, amenities, and property conditions & facilities is crucial in helping us improve. Please accept our apologies for any inconvenience caused. We'll manage these concerns internally to enhance our services and maintain the quality expected from us. If there's anything specific you'd like to share or if we can assist you further, please don't hesitate to reach out. Your feedback is valuable, and we appreciate your understanding.Warm regards,Customer Care Team

Dear guest, we apologize for the inconvenience you experienced during your stay. We take your feedback seriously and will handle the cleanliness and maintenance issues to ensure a better experience for our guests. Thank you for bringing this to our attention, and we appreciate your understanding. We hope to have the opportunity to serve you better in the future.Warm regards,Customer Care Team

Dear Lizbeth, thank you for taking the time to share your feedback about your recent stay. We're sorry to hear about your concerns with cleanliness and property conditions. Please know that we take this feedback seriously, and we'll work to improve these aspects of our property. We appreciate your input, and we hope you'll consider staying with us again in the future.Warm regards,Customer Care Team

Dear Jessica, we're sorry to hear that you found the hotel run down and had concerns about cleanliness and amenities. Your feedback is important to us, and we will use it to make improvements to ensure a better experience for our guests. Thank you for sharing your thoughts, and we hope you will consider staying with us again in the future to experience these improvements.Warm regards,Customer Care Team

Dear Russell, we apologize for the maintenance issues you encountered during your stay. It's important to us that our guests have a comfortable and enjoyable experience. Thank you for bringing these issues to our attention. We'll handle them promptly to ensure future guests do not encounter the same problems. We appreciate your kind words about our staff and hope you'll consider staying with us again in the future. Your feedback is valuable, and we'll use it to improve our services. We hope to have you back with us soon for an improved experience. Warm regards,Customer Care Team

Dear Marion, thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area. Warm regards,Customer Care Team

Dear Leah, we're sorry to hear that you were disappointed with the cleanliness and property conditions during your stay. Providing a clean and well-maintained environment is essential to us, and we take your feedback seriously. If you have specific details or concerns you'd like to share, please feel free to do so. We appreciate your input as it helps us make necessary improvements for our guests' satisfaction. Warm regards,Customer Care Team

Dear guest, we appreciate your feedback and are pleased to hear that you found our staff to be lovely. However, we're truly sorry to learn that you found the hotel itself to be less than satisfactory. Your comments about the hotel being "gross" are concerning, and we take your feedback seriously. Maintaining a clean and pleasant environment is a top priority, and we're disappointed that we didn't meet your expectations in this regard. We value your input as it helps us identify areas for improvement. If there are specific issues or details you'd like to share with us, please don't hesitate to reach out. We would like to handle any concerns and work toward providing a more pleasant experience for our guests. Your comfort and satisfaction are important to us, and we apologize for any inconvenience you experienced during your stay. Thank you for taking the time to share your feedback.Warm regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Stephanie, we're truly sorry to hear about your negative experience at the hotel. It's important for guests to have clean and safe accommodations. We recommend that you reach out to us directly to express your concerns and request a resolution for the issues you encountered during your stay. We will take appropriate actions to improve the quality of our services and facilities. Your feedback is valuable and can help us make necessary improvements.Warm regards,Customer Care Team

Dear Chinmay, we're truly sorry to hear about your recent experience, and we appreciate your feedback. We apologize for the cigarette smoke smell in your room, as we aim to provide a comfortable and clean environment for all our guests. It's unfortunate that you encountered issues like leaking water, a clogged bathtub, and a lack of room cleanliness. We strive to maintain our property to the highest standards, and it's clear that we fell short in this instance. In addition, we regret that the breakfast did not meet your expectations. Our goal is to offer a satisfying start to the day, and we'll work to improve the quality of our offerings. Your feedback is valuable, and we will use it to make the necessary improvements. If there are any other specific comments or suggestions you have, please feel free to share. We hope you'll consider giving us another opportunity to provide you with a better experience in the future. Thank you for choosing our hotel.Warm regards,Customer Care Team