Ratings based on 1,302 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Walnut Creek, CA

Loved our Stay!

Posted Nov 3, 2017
Pros: Great view of the River and breakfast included!
Walking distance to Old town Sac. Great view of the river and very spacious rooms. Would definitely stay here again!
Comment from Hotel Management
Nov 16, 2017 by Neville , Hotel Management
Thanks for responding to our survey. We are happy your stay was memorable. We are looking forward for your return to our beautiful hotel. Thanks.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Andreas, CA

A step above the rest.

Posted Nov 2, 2017
Pros: What's not to like?
Cons: I would love to see some kind of midweek economy program for repeat guests.
Location: Old Sacramento and the river is right across the street (Capital Mall). In walking distance of downtown, the Capital and historic section.
A view of Tower-Bridge & the Sacramento River from our room, less than 1 block from Old-Sac, and walking distance to my appointment on Capital Mall: Separate bed & living rooms with a T.V. radio and closet in each separated by an alcove with fridge, microwave & Keurig coffee service. Free evening drinks and snacks and full breakfast (buffet & service counter) starting at 6 a.m. Opening your door to a balcony overlooking the gorgeous open atrium makes other facilities feel claustrophobic. With all of it's amenities (pool, fitness center, bar, restaurant, patio, etc. ), it's completely self-contained. When you factor all of this in, the price (when compared to other area facilities), is more than competitive. Definitely the place to stay if Old Sacramento is where you want to be.
Comment from Hotel Management
Nov 16, 2017 by Neville, Hotel Management
Thank you so much for responding to our survey. We are happy you had a good experience. We are eagerly anticipating your return to our beautiful hotel. Thanks.
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland, Oregon

Exceptional hotel

Posted Oct 11, 2017
Pros: Everything, but especially the friendly staff and the services they provided.
Cons: None.
Location: Located in downtown Sacramento adjacent to Old Sacramento and history museums.
Two day stay adjacent to Old Sacramento. This is a great hotel with an exceptional staff, service, and amenities. The included breakfast is excellent,and there is an evening happy hour with snacks and free drinks. Very good location for business meetings or personal family gatherings. The staff provides complete service from arrival to departure. The hotel is very clean and is in a quiet city location. We felt it was an exceptional hotel well worth the cost.
Comment from Hotel Management
Nov 15, 2017 by Neville, Hotel Management
Thanks so much for the kind words. We are delighted that we were able to make your stay enjoyable. We are looking forward for your return to our beautiful hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from chattanooga

Perfect location

Posted Oct 10, 2017
In town for a wedding and first time in Sacramento. With only two days there location afforded us many walking opportunities along river walk as well as old Town section and several restaurants. Full included breakfast at hotel was a plus.
Comment from Hotel Management
Nov 15, 2017 by Neville, Hotel Management
Thanks for your kind words. We are looking forward for your return. Thanks.
5 out of 5
Recommended
for Everyone
by A verified traveler from Savramento, Ca.

Walking distance to Old Town Sacramento, Ca

Posted Oct 9, 2017
Enjoyed are stay. Close too restaurants and shopping
Comment from Hotel Management
Nov 15, 2017 by Neville, Hotel Management
Thanks for your response. See you soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg, MB

Nice hotel by the river

Posted Oct 7, 2017
Pros: Spacious and well-appointed suites. Location close to the Riverfront Promenade and boardwalk.
Cons: Room cleaning needs to be improved
Location: Riverfront Promenade and boardwalk has lots of little shops, and cafes and restaurants. And a steam train!
Arrived in Sacramento for a wedding and my wife and I opted to stay at a different hotel than the rest of the wedding party and guests (the Citizen). It was a mixed blessing as the Embassy Suites Riverfront Promenade hotel was far more spacious than the other property, had a decent fitness studio and a small indoor pool. Breakfast was included and so we were extremely happy with the bang for the buck. We also want to highlight the excellent staff which made an impression on us. Everyone from the valet parking folks to the front desk to the wait staff all were polite and positive and extremely helpful. Kudos. What we were disappointed in was the service in the room; after a couple of days we asked for the room to be cleaned and it was given a cursory once over with no regard for actual cleaning. This certainly did not warrant the $5 tip for housecleaning we left. Used glasses from the lounge were uncollected, crumbs in the bed indicated that the sheets were not changed but the bed just made, the ironing board and iron were left out and not put away. This was the only disappointment during our stay.
Comment from Hotel Management
Nov 15, 2017 by Neville, Hotel Management
Thanks for responding to our survey. We are happy that you found the staff courteous and friendly. We also appreciate the comments about the cleanliness of your room and have forwarded your concerns to the appropriate department to ensure corrections. We are looking forward for your return to our hotel where we will continue to provide first class service. Thanks.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 6, 2017
My stay exceeded my expectations. The hotel was very clean and quiet. Helpful staff and breakfast was very good.
Comment from Hotel Management
Nov 15, 2017 by Neville, Hotel Management
We are happy that we exceeded your expectation. Eagerly anticipating your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from dc area

Overall excellent but a caveat

Posted Oct 1, 2017
Surprisingly, there was a notice in the room that if there was a do not disturb sign on the door when housekeeping came by, the suite would not be cleaned that day, and that sheets would only be changed every three days. since we only stayed one night, this did not affect us this time, but for the price, I would expect better in the future.
Comment from Hotel Management
Nov 15, 2017 by Neville, Hotel Management
Thank you for taking the time to respond to our survey. We are happy that your stay was wonderful. We will ensure that your needs are taken care of upon your next visit to our beautiful Hotel. Thanks.
4 out of 5
Recommended
for Everyone
by A verified traveler from Commerce, MI

Great location to sightseeing and shops!

Posted Sep 28, 2017
Hotel staff professional and very attentive! Vakue for your money.
Comment from Hotel Management
Nov 15, 2017 by Neville, Hotel Management
Thank you so much for the kind words. We hope to see you soon.
3 out of 5
by A verified traveler from Boise, Idaho

Great Location, Unfortunately Very High Traffic

Posted Sep 26, 2017
Pros: The convenience to the riverwalk promenade and Old Town Sacramento
Cons: When they are going to have a big event with a Jazz band that is playing right outside your window until 11:00 at night, some warning, if possible
I have always loved this hotel in the past, but my lasted experience was not that pleasant. This hotel is located very conveniently to Old Town Sacramento and is right on the river with a beautiful riverwalk availability. Unfortunately the location makes it extremely popular, which has allowed the hotel to increase their cost to its customers, but not their customer service. The buffet breakfast in the morning is extremely popular with guests, as it come with the room charge, but it is packed each morning, and seating gets spread out by the attendees to anywhere they can find a seat, in the lobby, at the bar, outside, wherever! The tables are not bussed fast enough to accommodate the number of people attending. Their is always a large group having their lunch buffet in the lobby and the noise level becomes increasing loud as they enjoy the atmosphere and being let out of their meeting!
Comment from Hotel Management
Nov 15, 2017 by Neville , Hotel Management
Dear Valued Guest, Thanks for responding to our feedback. We are currently addressing the issues that were of concerns to you during your stay. We do hope that this experience does not deter you from staying with us on your next visit to Sacramento. We are looking forward for your return where we will ensure your stay be a memorable experience.