Reserved none smoking room but the receptions gave me the room smelling cigarette heavily
Dead phone desk, cannot contacted help desk or room to room emergency or help.need.
No room next to rach otter available for big family or group. My family booked 5 room but had to stay in 3 different building which to hassle.
Comment from Hotel Management
Jul 23, 2016 by General Manager, Hotel Management
I apologize a non-smoking room was not available when you checked into our hotel and also that we were not able to give your family five adjoining rooms, or rooms in the same building. We try to accommodate our guests' wishes when possible, but many of our guests are here for weeks or months at a time, and it is not possible to move them out of their "home away from home". Had you stopped by the front desk and reported your phone out of order, we would have been happy to have it replaced or repaired. I am sorry you were unhappy with your accommodations, and I hope you will consider giving us another chance to provide you with a much better stay at our hotel the next time your travels bring you to Sacramento.