Ratings based on 316 Verified Reviews

3.5 out of 5
70% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 25, 2017
Need to improve on cleanliness on carpets and flooring
Comment from Hotel Management
Apr 26, 2017 by General Manager, Hotel Management
Thank you for sharing your candid feedback. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our housekeeping team to see where we went wrong so any necessary improvements to our processes can be made. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Apr 14, 2017
Pros: Nothing
Cons: the entire thing. the place felt like a transient motel.
The hotel felt like a seedy motel. There appeared to be an element who where either conducting illegal business or had people coming and going who where.
Comment from Hotel Management
Apr 18, 2017 by General Manager, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 13, 2017
I just needed a room for an overnight stay, and it exceeded my expectations. Room had a kitchen which was a plus.
Comment from Hotel Management
Apr 13, 2017 by General Manager , Hotel Management
Many thanks for the excellent review. We are delighted to know all went great during your stay and that you are satisfied with your well-equipped room. We appreciate your business to Extended Stay America - Sacramento - West Sacramento and hope you are already planning another trip our way. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 13, 2017
Pros: The warm welcome from the staff as well as the customers. It was an experience that can speak highly of.
Cons: No, just perfect
Location: I had the gas station, jack in the box (fast food)
I am planning to use Expedia again. You were on point with the flight, hotel without problems. I have already recommended you to my Family and Friends. Thank You I definitely will be using you again
Comment from Hotel Management
Apr 10, 2017 by Manager, Hotel Management
Your feedback is important. Thank you for sharing. It is great to see our staff gave you a warm welcome and that your experience at our hotel was an excellent one. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento, CA

Clogged toilet

Posted Mar 6, 2017
The location is right off the freeway and it was clean. 2 major pros for me. The toilet clogged at night and they had no plunger or maintenance worker to fix for us.
Comment from Hotel Management
Apr 5, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am more than pleased to read our location was convenience; however, please accept our apologies that our staff was not able to accommodate you with your issue. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
1 out of 5
by A verified traveler

SUCKS

Posted Mar 6, 2017
Pros: Location
Cons: ROOM SERVICE WHY SHOULD YOU HAVE TO PAY EXTRA NUTS. BETTER ATTITUDE
When we booked the room we were not told we had to pay for change of sheets and room cleaning . We were there for 4 days plus we had to take our dirty towels to the front desk and exchange for clean ones and empty our garbage NE VER again
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to the area of our activities.

Posted Mar 4, 2017
Pros: I liked the location because it was very near the area of our activity. The easy access was a plus.
Cons: I believe more comfortable chair(s) in the rooms would be a big improvement. Also, the facility is aging and the maintenance needs to improve.
Location: Several fast food establishments and fuel/convenience store next door. Also, shopping and other types of businesses very close by. Access great.
The staff was excellent and took care of any needs we had. However, we had an issue with the iron in our room. Someone had put an unknown substance in the water well of the iron. If my wife had not noticed the rust colored water dripping out of the appliance, it would have gotten on our clothes and most likely ruined them. Again, the staff was very good in taking care of the issue.
Comment from Hotel Management
Apr 4, 2017 by Manager, Hotel Management
Thank you for taking the time to write a review of your hotel. It is great to read how satisfied you were with our location, which is near much to do in the area. We are also pleased that our staff provided you with excellent customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Santa Clara, CA

Spacious rooms, friendly service

Posted Feb 28, 2017
Pros: Good location, nice service, big rooms
Cons: Smoking policy checks. Breakfast (or at least it should not be described as continental breakfast)
Location: There is a lot of eating options around in walking distance. 2 minutes by car there is IKEA, Walmart and even more eating options.
Desk service was very friendly and helped me resolve issue with Expedia reservation. I received very big room (above normal hotel standard). I don't know if all rooms are like that, this one looked like adapted for disabled person (special handles around bath). Room was overall clean, but it smelled like smoking room, while it was non-smoking. One reason could be that it was on first floor next to lobby where smokers are smoking outside. Window was open so smoke was coming in. But even after closing window bathroom smelled with cigarettes. Also fridge was wet inside, maybe it wasn't cooling enough. Expedia claimed that there was a continental breakfast, unfortunately it was just a cupboard in the lobby with tea, coffee and packed cupcakes. Fortunately there is food nearby.
Comment from Hotel Management
Mar 30, 2017 by Manager, Hotel Management
Your feedback is important. Thank you for sharing. It is great to see you valued our location and the service provided by our staff. I am also pleased to see that our convenient location was suitable. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Okay Hotel

Posted Feb 27, 2017
Needs to improve on a room needs confirmation hair dryer small lotion shampoo bottles small bitterness necessities do not like the flashing light from the smoke detector flashing at night
1 out of 5
by A verified traveler from L.A.

Bad hotel

Posted Feb 27, 2017
Pros: Location
Cons: Everything!
Location: Old Sacramento
Noisy, dirty and old. I never going to stay in this chain of hotels no more. I had a very noisy room, the staff told me it's a family that is living there upstairs, it's not hotel it's apartment building for rent for long period of times. I do not recommend it to no one.