Reception

Reviews of Fairfield Inn & Suites by Marriott Sacramento Airport Natomas

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 548 out of 1001 reviews" "
Rating 8 - Good. 317 out of 1001 reviews" "
Rating 6 - Okay. 80 out of 1001 reviews" "
Rating 4 - Poor. 31 out of 1001 reviews" "
Rating 2 - Terrible. 25 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Sherrydawn, Copper Cliff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great. The only thing I would suggest is person working at the front desk needs to explain clearly how exactly the heating/cooling system works, instead of just showing us to input our key card to activate it. It was not made clear that the key card had to remain in the activator for the system to continue to work.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Thank you for the score and feedback. Glad you enjoyed your stay and hope you will return soon.

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for an early morning flight
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
Thank you for taking the time to score your stay and provide feedback to others. Glad to see your needs were met and we hope to see you again soon.

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property!
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 22, 2024
We always try our best to maintain our service and quality. I am so glad our efforts resulted in such positive experience for you. Thanks very much for your comments and hope to see you back soon.Safe Travels

10/10 Excellent

Patricia

Stayed 1 night in Mar 2024
Response from General Manager on Apr 8, 2024
Thank you for the perfect score. Please come again soon.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and safe
Stayed 1 night in Mar 2024
Response from General Manager on Mar 13, 2024
We're thrilled to receive your high praises! Thank you for taking the time to leave your feedback for other travelers. I will take great pride in sharing your nice sentiments with the staff. We hope to see you back in Sacramento soon!Safe travels!

4/10 Poor

Beverly

Disliked: Amenities, property conditions & facilities
Renovation was noisy and made lobby area inaccessible. Very inconvenient.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
We're sorry to hear about the frustrations that kept you from enjoying your stay. We will try to improve on the matters that are within our control and appreciate you taking the time to give your feedback.

10/10 Excellent

Jason

Stayed 1 night in Feb 2024
Response from General Manager on Mar 22, 2024
Thank you again for sharing your experience, we hope your next visit will be even more pleasant than the previous one.

4/10 Poor

Dayre, CHICAGO

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 16, 2024
Looks like we didn't "Wow" you on this trip. We always try our best to maintain our service and quality, but please visit again soon. We are making great upgrades and will be fully renovated soon. Safe travels!

4/10 Poor

Jason

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We arrived late. Hotel was under construction and was dirty. Receptionist was not friendly.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 13, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.As you mentioned, we are undergoing a renovation which can be chaotic. I apologize, again, that this came as a surprise. We are nearing the end of the renovation and hope you choose to stay with us again to see the positive changes.Sincerely,

6/10 Okay

Karen

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
There was no indication prior to arrival that they were going through a substantial remodel and didn't have an available lobby. The breakfast is temporarily in two guest bedrooms, worst ever experienced. They served cheap microwave burritos (no options without pork or meat), cerael without milk, and bagels with no butter or cream cheese. The room was lovely, would just expect communication and compensation for the temporary compromises to quality you expect from Fairfield due to remodel.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 8, 2024
I sincerely apologize for the issues that you experienced during your visit. It sounds like there were some communication breakdowns with our team and I can assure you that these will immediately be addressed. Thank you for taking the time to leave your comments.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great airport hotel
After a long day of travel, they picked me up at the airport and checked me in quickly so i could just fall asleep
Stayed 1 night in Dec 2023
Response from General Manager on Dec 28, 2023
Thanks for your review regarding your recent stay. It’s always a pleasure to hear when a guest finds our amenities to be excellent. We look forward to welcoming you back soon.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 29, 2023
We're so glad you enjoyed your stay and appreciated the great value we offer. Thank you for taking the time to leave your comments and we'll look forward to seeing you the next time you're in Sacramento.

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room; noisy neighbors
New or remodeled, and very clean property. Room was comfortable, but the noise from other rooms was terrible.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 26, 2023
We always welcome honest feedback from our guests and are continuously looking for new ways to go above and beyond. Thank you for taking the time to share your thoughts and we hope you'll stay with us the next time you are in Sacramento.

6/10 Okay

Guy

Stayed 1 night in Dec 2023
Response from General Manager on Feb 11, 2024
Thank you for taking the time to score your stay.

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly, convenient place to stay
We stayed one night as a layover between flights. I chose this hotel because it has a free airport shuttle and breakfast. This hotel stood apart from others with these amenities because it was recently remodeled and rated as very clean. The reviews are correct. It is very clean and the quality remodel has made it very modern. The beds and bedding were very comfortable. All the staff that I dealt with were very friendly and accommodating. The breakfast was very good with many options. Outside dining options are limited.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 20, 2023
We're so glad that you enjoyed your 1-night layover with us. The hotel staff works hard to provide the best service to all of our guests and we so appreciate getting nice feedback from our guests. We're glad the breakfast was to your liking and that we could provide service and quality that is a step up from the norm. Hope you'll be back soon!

8/10 Good

J. Daniel, Canfield

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay…
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 19, 2023
Thank you for your response and feedback about your recent stay with us. We are very happy to hear that we were able to meet your expectations and that you were very satisfied. We hope that we will be your first choice for future visits to the Sacramento area.

10/10 Excellent

DENISE

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

6/10 Okay

Lynn, Winnetka

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Friendly service and comfortable bed. While we called ahead to let the staff know of our late arrival, the room was not heated at all before we arrived. It was quite cold. The heating unit didn't work well. A manager came up and after raising the temperature to 78 degrees, and waiting several minutes, we could get some heat. Later, when I lowered the thermostat to 73 degrees, the air came out cold again. That was the main problem that we faced. The only other disappointment was the inability to get any breakfast "to go" food. Since we had to leave before breakfast started, we were unable to get even a piece of fruit or anything to take with us to the airport. It would have been nice if we could have had something to eat. Other than that, the staff was pleasant, the room was clean, and we were able to sleep well.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
We're sorry to hear about the frustrations that kept you from enjoying your stay. We will try to improve on the matters that are within our control and appreciate you taking the time to give your feedback.Safe travels.

10/10 Excellent

Raymond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Dec 2023
Response from General Manager on Dec 11, 2023
Thanks for the perfect score! Glad you enjoyed your time with us and look forward to serving you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay
Almost got into an accident because the 3rd party pick up driver assumed a car was going to stop for us. Hotel was clean. Staff was courteous. There were renovations going on. Conveniently located across a Black Bear Diner.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 11, 2023
Thank you for taking the time to review your experience. Hope you will come again when your travel brings you to the Sacramento area.

6/10 Okay

MAKIE

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 11, 2023
Thank you for taking the time to submit a score

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 5, 2023
Thank you for taking the time to score your stay. We look forward to seeing you again.

10/10 Excellent

Monica, Newark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, friendly staff what more can you ask for? Erik at front desk was awesome and so easy going
Stayed 1 night in Dec 2023
Response from General Manager on Dec 5, 2023
Thank you for sharing your experience. It' so good to hear that you were satisfied and had all your needs met. We appreciate your comments towards Erik and will be happy to share your kind words. We hope to see you back here in the future.

8/10 Good

Alberto

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 5, 2023
Thank you for the score for your stay. We love hearing from our satisfied guests and appreciate your business. Hope you'll be back soon.

10/10 Excellent

Richard, Cambria

Liked: Cleanliness, staff & service, property conditions & facilities
Impressed! Spotlessly clean room. Everything looked new, including bedding to bathroom fixtures. No peeling caulk around the tub. Breakfast area was super clean. Great breakfast options compared to many, and had healthy options like sugar free syrup, oat milk. Even had salsas for the eggs and the jalapeño cheese soufflé.
Stayed 1 night in Nov 2023
Response from General Manager on Dec 5, 2023
We're thrilled to receive your high praises! Thank you for taking the time to leave your feedback for other travelers. I will take great pride in sharing your nice sentiments with the staff. We hope to see you back in Sacramento soon!

10/10 Excellent

Anayancy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport and provides shuttle transportation to airport and car rentals
Stayed 1 night in Nov 2023
Response from General Manager on Nov 29, 2023
We appreciate the perfect score and sharing your experience. Please come again soon!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 18, 2023
Thank you for the perfect score. We always try our best to maintain our service and quality. I am so glad our efforts resulted in such positive experience for you. Hope to see you back soon.

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great I80 ramp access. Black Bear Diner next door . Room a/c problems, switched room three times! Manager was.nice and understood problems. Stayed here five times.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 27, 2023
We're sorry to hear about the AC frustrations that caused you to switch rooms. We will try to improve on the matters that are within our control and appreciate you taking the time to give your feedback.

10/10 Excellent

melody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on Nov 29, 2023
Thank you for taking the time to give us a perfect score! Hope you will return soon.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay there again!
Stayed 1 night in Nov 2023
Response from General Manager on Nov 20, 2023
We're thrilled to hear that you enjoyed our hotel and service. It's great to get such positive feedback and even better to have earned your return business. Happy Holidays!

8/10 Good

Tammy L

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Update in progress - very nice.
We enjoyed our stay there after driving to Sacramento to attend a concert at the Golden One Center. Our only complaint is that when you have all the soap/shampoo/conditioner in the shower and there is no soap left near the sink - how are you supposed to wash your hands after using the restroom? That is not acceptable.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 16, 2023
Thank you for your review. We love hearing from our satisfied guests. I apologize for the bar soap not being in your room but appreciate your thorough and honest description of all of our amenities. We appreciate your business and hope you'll be back.Safe travels!

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service
Good breakfast
Stayed 1 night in Nov 2023
Response from General Manager on Nov 13, 2023
We're happy to hear that you enjoyed your most recent stay at our Fairfield Inn and Suites. We are continuously working on new ways to delight our guests and add value to your stay. Thank you for sharing your kind words about our breakfast with other travelers. We appreciate your business and look forward to seeing you back in Sacramento soon!

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnite stay
Hotel was very clean, Check in was Great and I loved that they offered 24 hr shuttle too the airport, beds not the greatest for comfort but overall a great stay, didn’t have breakfast because we had to leave at 4 am for an early flight
Stayed 1 night in Nov 2023
Response from General Manager on Nov 9, 2023
We're so glad that our hotel worked for your getaway. Thank you for leaving your comments and we hope you'll be back to visit us soon!

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on Nov 8, 2023
Thanks for the score. Hope to see you again when your travels bring you to the Sacramento area.

10/10 Excellent

Tejinder

Stayed 1 night in Nov 2023
Response from General Manager on Nov 6, 2023
We always try our best to maintain our service and quality. I am so glad our efforts resulted in such positive experience for you. Thanks very much for the perfect score and hope to see you back soon.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently renovated and clean.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
We're so glad to hear that you enjoyed your stay! We're always working on new ways to provide quality and value for our travelers and we appreciate getting great feedback from guests like you. We hope to see you again soon!

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was reasonably priced and reasonable shuttle time to airport. Nice handicap/walk-in shower for my elderly mother. All was good.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
Thanks for letting others know what a great experience you had at our hotel. We work hard to provide an outstanding value and it's always nice to hear from another satisfied guest! We hope you and mother will be back the next time you find yourselves in Sacramento.

10/10 Excellent

Constance, Chico

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is fine and the staff is very nice. It is not well marked as to how to get into the property, but once you're here it's fine.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 25, 2023
Thank you for taking the time to leave your comments. We love hearing from our satisfied guests, and we never tire of getting compliments. We look forward to seeing you again soon.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
It was a very good stay. There was a bit too much noise in the halls from unsupervised children. That was more of a guest issues than a hotel issue though.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 23, 2023
Thank you for sharing your experience. We are glad to hear from you and hope you will return soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Oct 23, 2023
Thank you so much for taking the time to share a perfect score with others. We are so glad you found your stay with us to be enjoyable. Please think of us when your travels bring you back to the area. We would love to provide you with another great experience.

10/10 Excellent

nicole

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and clean. Very nice staff. Safe location.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 17, 2023
We're thrilled to hear such a wonderful review about our hotel and staff. It is our pleasure to provide you with outstanding service and we always appreciate receiving the positive feedback. Hope you will return when your travel plans bring you back to our area.

10/10 Excellent

Rizzalyn, San jose

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for returning my theracane I left in the room. Appreciate it.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 5, 2023
Thank you for taking the time to share your experience with us! I'm pleased to see that the facilities and services deserved a perfect score! Glad we could reunite you with the item left behind. We hope that we will have the opportunity to "welcome you back" whenever your travel plans include the Sacramento area!

10/10 Excellent

Norman

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Oct 5, 2023
We're thrilled to hear such a wonderful review about our hotel and staff. It is our pleasure to provide you with outstanding service and we always appreciate receiving the positive feedback. See you soon!

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 4, 2023
Thank you for the perfect score. We are glad you enjoyed your stay. Hope you will return soon.

10/10 Excellent

Paul, Seattle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a brand new hotel, so clean and well kept!
Stayed 1 night in Oct 2023
Response from General Manager on Oct 3, 2023
We always try our best to maintain our service and quality. I am so glad our efforts resulted in such positive experience for you. Thanks very much for your comments and hope to see you back soon.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved being in your city for my friend’s birthday celebration. Prompt pickup by shuttle at airport. We enjoyed staying at the Courtyard.
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 2, 2023
We're so glad that our hotel worked for your birthday celebration getaway. Thank you for leaving your comments and we hope you'll be back to visit us soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean; helpful staff
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 2, 2023
We are always delighted to receive great reviews from our guests! Thank you for taking the time to tell other travelers about your positive experience and thank you for giving kudos to our Front Desk and Housekeeping staff. I will take great pleasure in passing along your kind words

8/10 Good

Doreen

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities
A/C wasn’t working.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 2, 2023
Thank you for your review. I am glad overall your experience was positive. I am disappointed there was an issue with the A/C. This feedback will be passed along to the appropriate staff. Thank you again, and we look forward to seeing you soon.

10/10 Excellent

Barbara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Clean and recently remodeled 3rd floor where I stayed. Front desk was always attended to. Good parking and nice breakfast. I had a really restful night and everything worked great in my room.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 2, 2023
We're so glad we exceeded your expectations, as that is always our goal, and we hope to see you back in Sacramento soon!

8/10 Good

Angela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad breakfast
Hotel ok, but breakfast was very bad, the food didn’t have salt, even if you do it yourself it didn’t taste good. That was a huge disappointment Everything else was ok
Stayed 1 night in Sep 2023
Response from General Manager on Sep 6, 2023
Thank you for your review. We love hearing from our satisfied guests. I apologize for the breakfast not meeting your standards but appreciate your thorough and honest comments. We will definitely have to up our game in that area. We appreciate your business and hope you'll be back.