Posted Oct 20, 2016
3 family members stayed at the hotel while in town for a funeral. One reason we chose the hotel was because of the advertised pictures of the nice spacious lobby, We intended to use the lobby as our common area to visit and discuss our affairs. Unfortunately the lobby area was under construction, and not available. It would have been nice to know this before booking the hotel, but Expedia probably didn't know about it.
My brother had an ADA room reserved but that wasn't available the first night. Not having an ADA room available for a man in a wheelchair was far more disruptive than the hotel staff understood. He was moved to a room on the first floor directly across from the makeshift "Hotel Desk" and elevators, so he heard every guest check-in & check out, and echoing loudly at the adjacent elevator.
Upon returning to the hotel after a long funeral day, we found a wedding reception or other huge party with a DJ & music was taking place in the banquet room, which shared a common wall with my brother's room. The music could be heard in my room on the 2nd floor, so imagine the disruption to my brother whose room shared a common wall with the party.