Exterior

Reviews of Holiday Inn Express Hotel Sacramento Airport Natomas, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 562 out of 1006 reviews" "
Rating 8 - Good. 271 out of 1006 reviews" "
Rating 6 - Okay. 93 out of 1006 reviews" "
Rating 4 - Poor. 36 out of 1006 reviews" "
Rating 2 - Terrible. 44 out of 1006 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Jill

Traveled with partner
Disliked: Cleanliness
Our arrival was underwhelming. The lobby is very white and sterile. The check in desk still has plexiglass and PVC divider that looks as though it was built quickly in 2020 and never took down and upgraded. A canister of Lysol wipes was behind the glass. Overall it felt like a hospital. The hall carpets need to be vacuumed. Our room was clean but the mattress was sunken in the middle and needs replacement. Although we didn’t use it the pool area looks nice.
Stayed 1 night in Mar 2024

4/10 Poor

Surinder

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Break fast no option for vegetarian
Stayed 1 night in Mar 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt safe traveling alone.
Stayed 1 night in Mar 2024

6/10 Okay

Terry

Liked: Cleanliness, property conditions & facilities
Clean with lots of ammenities.
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas

Excellent customer service at front desk and shuttle. Very clean room.
Stayed 1 night in Mar 2024

10/10 Excellent

Alon

Liked: Cleanliness, property conditions & facilities
Great
Stayed 2 nights in Feb 2024

4/10 Poor

Elisha

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Hiywote

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Logan

Stayed 1 night in Feb 2024

8/10 Good

Steven

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Joyce

Liked: Cleanliness, property conditions & facilities
I have stayed twice and both times the front desk staff was rude. Same person.
Stayed 1 night in Feb 2024

10/10 Excellent

Stacy

Liked: Cleanliness, property conditions & facilities
Comfy bed and pillows!
Stayed 1 night in Feb 2024

10/10 Excellent

Sharon

Stayed 1 night in Feb 2024

10/10 Excellent

taylor

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel
Stayed 3 nights in Dec 2023

6/10 Okay

JACQUELINE

Stayed 1 night in Dec 2023

6/10 Okay

Ronald

Stayed 1 night in Dec 2023

10/10 Excellent

Heidi

Stayed 1 night in Dec 2023

10/10 Excellent

Melissa

Traveled with family
Liked: Amenities
Easy and friendly staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Manjindar

Stayed 4 nights in Nov 2023

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option for flying out of Sacramento International Airport.parked car at hotel and took shuttle!
Stayed 1 night in Nov 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Karen Kay

Traveled with partner
Liked: Cleanliness, property conditions & facilities
At midnight the room above us had children running and jumping screaming for over an hour. Sounded like a herd of buffalo. Contacted desk and things did quiet down some. After traveling 1700 miles, did not need this!
Stayed 1 night in Nov 2023

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay
Great check in. I think his name was Randy and he was very kind and helpful. Will definitely be staying here again.
Stayed 1 night in Nov 2023

8/10 Good

Catherine

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Convenient but a bit concerning
Overall, this hotel was a great place for us to stay just before our early am flight out of Sacramento. The shuttle service to/from airport allowed us to cut a full day off rental car. Training for the front desk staff is needed though. Two things made us uneasy, but ended up working out fine. We checked in with another couple, two employees coordinating our rooms. We got a call later that we each had been assigned the others' rooms. Also, we made shuttle reservations with the front desk for our early am flight for a time we felt would give us leeway at the airport. Then got a call later that we would need to take a later or earlier shuttle, as the one we booked on was overbooked. This gave us concern that we may not make our flight or lose an extra hour of sleep. Worked out, but certainly added stress to our visit.
Stayed 1 night in Oct 2023

8/10 Good

marina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Great location, very friendly staff, comfortable bed, and easy shuttle to and from airport
Stayed 1 night in Oct 2023

8/10 Good

John, CORVALLIS

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the airport but sketchy security... a member of our group had their car broken into.
Stayed 1 night in Oct 2023

10/10 Excellent

Wesley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there was a shuttle service from airport to the hotel. The staff there were welcoming and very helpful with helping me decide what time to leave the next morning to catch my flight. I liked that there were numerous dining options a short walk away.
Stayed 1 night in Oct 2023

6/10 Okay

Charles

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Our original room was on the third floor and we had to move because the smell of mildew was so strong in the air conditioning unit.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jennifer

Stayed 1 night in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Kelly was amazing and drivers very nice
Stayed 1 night in Oct 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities
Everyone was very welcoming and friendly. I knew that I could relax and rest well after a long trip
Stayed 1 night in Oct 2023

2/10 Terrible

Cori

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty room for every hotel booking. This is dispicable. I spend over 60k can't believe the traveling business is going to trash. What is breeder way everyone talks about that's the free way to travel.
Stayed 1 night in Oct 2023

8/10 Good

Valarie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Key Location
Location was excellent. Nearby eateries was a plus. Micro, coffee and refrigerator was such a plus. We may stay longer the next time we are in town. Only downfall was waking up to use the restroom and be blinded by bathroom light! If that could be toned down it would be amazing.
Stayed 2 nights in Oct 2023

8/10 Good

Nancy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for the concert
Stayed 1 night in Oct 2023

10/10 Excellent

Rachelle, Chico

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located near I-5 freeway and the Sacramento airport, clean, and breakfast buffet included.
Stayed 2 nights in Oct 2023

10/10 Excellent

Sheila

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed with everything
Stayed 2 nights in Oct 2023

8/10 Good

Mary E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for the price
Really nice hotel. The room was nice and clean. The staff was professional. The only negatives were that some people were smoking weed in their rooms and it smelled in the hall and the breakfast was pretty sad for options.
Stayed 2 nights in Oct 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased with the staff and the cleanliness of the room.
Stayed 1 night in Oct 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Wesley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nearby restaurants that are open later at night
Stayed 1 night in Oct 2023

2/10 Terrible

Gregory

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service!
The staff was so helpful and kind. I arrived early and my business meeting was not until many hours later. They checked for me and had available for me to do early check in. Breakfast was great! They also allowed me to late check out since my flight was later. Staff was so friendly and willing to help.
Stayed 1 night in Oct 2023

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was pretty good. Fresh, clean, not crowded
Stayed 1 night in Oct 2023

10/10 Excellent

Michele

Stayed 1 night in Oct 2023

4/10 Poor

Jaume

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Room too noisy. Fan noise all night (with AC off).
Stayed 1 night in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Halyna

Stayed 1 night in Oct 2023

10/10 Excellent

Carroll A.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023