Lobby

Reviews of Homewood Suites By Hilton Sacramento Airport - Natomas

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 595 out of 1010 reviews" "
Rating 8 - Good. 233 out of 1010 reviews" "
Rating 6 - Okay. 80 out of 1010 reviews" "
Rating 4 - Poor. 50 out of 1010 reviews" "
Rating 2 - Terrible. 52 out of 1010 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Susana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freeway access. Spacious room.
Stayed 3 nights in Mar 2024

6/10 Okay

James

Liked: Staff & service
Disliked: Property conditions & facilities
We have stayed here many times. However the hotel is badly in need of new furniture, paint and carpets in the rooms, plus a good cleaning in the hallways. The breakfast has deteriorated and they no longer have the managers cocktail hours which were always a draw. Probably be looking for a different place to stay on our next trip
Stayed 1 night in Mar 2024

4/10 Poor

Renee

Traveled with family
Disliked: Cleanliness, staff & service
Furniture was stained and broken down. The carpet and walls had mysterious dark spots.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kelly

Traveled with family
Liked: Amenities
Close to Sacramento airport and food location. Very clean and friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Sharon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for our two day trip to Palm Springs. Loved having so many dining options within easy walking distance. Will stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Frances

Liked: Staff & service, amenities, property conditions & facilities
The suite is amazing, more like an apartment than a hotel room.
Stayed 1 night in Mar 2024

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again very nice place
Stayed 3 nights in Mar 2024

10/10 Excellent

Ashlie

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Love this place
Stayed 1 night in Mar 2024

8/10 Good

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice place and will stay again. Furnishings are run down, but place is clean, lots of room and good location.
Stayed 3 nights in Mar 2024

8/10 Good

PANCH

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Convenient to the airport
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas

Traveled with family
Liked: Staff & service
Couch broken so cushions uncomfortable
Stayed 1 night in Mar 2024

10/10 Excellent

Linda

Liked: Staff & service
My room for the night was facing the freeway. It was very loud and I was unable to sleep. Also the couch was really dirty. I should have asked for a different room. The breakfast was nice and shuttle to the airport very nice.
Stayed 1 night in Mar 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Barry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accommodations. Great front desk staff and airport transportation too. Rooms are modern and clean, well appointed.
Stayed 1 night in Mar 2024

8/10 Good

Marcus

Business traveler
Clean room and facilities helpful staff
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Lots of damaged things in the suite
Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities were awesome.
Stayed 1 night in Mar 2024

8/10 Good

Alan

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff: very helpful and pleasant. Check in and check out was painless. Check on took perhaps 3 minutes and they were expecting us. Check out took less than 30 seconds. Room: large king size bed, Lots of USB A ports available to charge devices. There were a few USB c ports as well. There was a small kitchen with garbage disposal, refrigerator, coffee maker, very small dining table. A/C and heater worked fine. Bathroom: clean, nice but not new plumbing fixtures. Separate rooms for sink and separate room with toilet and shower/bathtub stall. Lots of towels and lots of shampoo, body wash available. The wallpaper was peeling in a very small area near the toilet. The facility certainly wasn't brand new, and the dark colors in the interior made thi gs look a little somber. Free wifi, but to get it free you need to sign up with Hilton Honors, and you have to agree to their terms. The wifi wasn't blazing fast: 10-15 MBPS. Very good variety for the free breakfast, starts at 6 am. There was a room with a computer, but since it was fairly far away from our room, we didn't use it. Lots of parking, though stalls on narrow side. Lots of fast food places nearby: Dennys, Sizzlers, Popeyes, Panda Express, In and Out Burger to name a few. Close to airport (maybe 10 minutes). Overall a good experience and I would certainly use this facility in the future if needed.
Stayed 2 nights in Feb 2024

8/10 Good

caribbeanwavy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast and room but jacuzzi is far away from the room

10/10 Excellent

Waltz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a as great stay. The room was perfect. Clean and quiet and the free breakfast was great.
Stayed 1 night in Feb 2024

10/10 Excellent

Anteneh

Stayed 2 nights in Feb 2024

4/10 Poor

Elaine, SAN FRANCISCO

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was surprised to see how dilapidated this hotel was given that the area is primarily new builds. Wallpaper was peeling off in my room and there was notable damage to the carpeting in high traffic areas of my room. Several of the soap or lotion containers were also empty (or did not dispense). All this while the hotel was still collecting mandatory fees for incidental damage….what is that money being used for? The real kicker….and admittedly this was not one they could really control aside from wall thickness but it was unpleasant to have to overhear….the enjoyment of a couple in the adjacent room.
Stayed 1 night in Feb 2024

10/10 Excellent

Ashlie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay here. Can’t wait to come back next time
Stayed 1 night in Feb 2024

10/10 Excellent

Shashina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Barry

Traveled with family
Excellent facility with very friendly and helpful staff. Room was very clean and well appointed.
Stayed 1 night in Feb 2024

10/10 Excellent

Kim

Traveled with family
Hotel clerk was very accommodating polite very happy guy
Stayed 1 night in Feb 2024

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service
Stayed 2 nights in Feb 2024

8/10 Good

Venus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to airport
Stayed 1 night in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 1 night in Jan 2024

10/10 Excellent

julie

Stayed 2 nights in Nov 2023

10/10 Excellent

Carolyn

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the space provided, with kitchen. Yay.
Stayed 1 night in Feb 2024

10/10 Excellent

Nadia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great size room just like pictures, great service and clean!
Stayed 1 night in Feb 2024

10/10 Excellent

Janice

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient to the airport.
Stayed 1 night in Feb 2024

4/10 Poor

Janice

Liked: Cleanliness, property conditions & facilities
The property was great but the young woman at the desk was quite rude and unhelpful with my internet setup. Fortunately, another came and fixed the problem.
Stayed 1 night in Feb 2024

8/10 Good

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just fine. I would recommend when a lone woman traveler checks in late at night, she be given a room in the main building, so as to avoid walking outside alone to another entrance.
Stayed 1 night in Feb 2024

10/10 Excellent

Darla

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean All employees friendly
Stayed 1 night in Feb 2024

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities
Had to spend the night here because of a flight cancellation. Took the shuttle to and from. There is easy access to many restaurants, most of the fast food variety. Staff was pleasant, the breakfast was underwhelming. I would have liked to have fruit salad, plain yogurt, and oatmeal that wasn’t so watery. Small issues, overall I recommend this property.
Stayed 1 night in Feb 2024

6/10 Okay

Sachie

Traveled with family
Liked: Cleanliness
I wish the breakfast serving area opens at 6:00am during weekends as same as weekdays. My family often needs to leave early before 7am. I know other hotels open earlier than 7am.
Stayed 3 nights in Feb 2024

10/10 Excellent

JEEHYUN

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Robin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Elaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly
Stayed 4 nights in Jan 2024

2/10 Terrible

Cassandra

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
I reserved a non-smoking accessible room and prepaid to guarantee that I received such a room. When we arrived it was quite obvious that the room had been smoked in and the smell was overpowering; we were told that while we were away at dinner this would be taken care of and deodorized somehow. However, when we returned it seemed that nothing had been done and the smell of smoke was almost unbearable. I have an 89-year-old mother who suffers from COPD and two grandchildren who suffer from asthma as well as three adults with allergies who suffered through the entire night from the overpowering smell of smoke. It was probably the most disappointing stay I have ever had for an expected non-smoking room. I was also told that they would contact Expedia to issue a refund and I have seen nothing in the way of a refund from anyone.
Stayed 1 night in Jan 2024

10/10 Excellent

Marian

Stayed 1 night in Jan 2024

4/10 Poor

Carol

Liked: Amenities
Disliked: Cleanliness
Room was not ready upon check in. Staff told us we could leave our luggage in room while they fixed the window however we did not feel comfortable. Staff offered an alternate room which was very dirty , crusty food on carpet, hair and paper on bathroom floor.
Stayed 1 night in Jan 2024

2/10 Terrible

Rama

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The filthiest room I’ve ever experienced. Checked in during the evening, it was pouring rain, I was traveling with kids and an elderly father. Nearby hotels had high occupancy, otherwise I would have left. Be warned!!!! I’m very surprised to see the great reviews on here. The positive reviews is the reason why I chose this hotel bs others. Pick another hotel if you value your health. The hotel room was unsanitary.

6/10 Okay

Victor

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room condition is worn and need update
Stayed 1 night in Jan 2024

10/10 Excellent

Jessica

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
There were cockroachs in the room we were staying in. The bath tub faucet leaked and wallpaper around tub was peeling up. But everything else seemed good.
Stayed 1 night in Jan 2024

10/10 Excellent

Arturo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Specially Patricia. We enjoyed our stay. Twice during this trip. Big, spacious rooms with kitchen. Amazing breakfast. The best variety of food options. We define l will return.
Stayed 1 night in Jan 2024

6/10 Okay

Kirk

Liked: Staff & service
In need of renovation...carpeting worn, creaky linoleum on floors, etc.
Stayed 1 night in Jan 2024